here are the facts: 3:00 appointment, he shows up at 5:00…read morepm. I told him it's cooling but not well, probably needs more refrigerant, probably has a leak. He hooks his gadget up, says its low on refrigerant, might be due to a leak, but he couldn't tell me where and it was and would cost more than 800 dollars to do a full test to find where. He started focusing on the corrosion on the coil. He called a couple places about part costs but they were closed at 5 pm, they wouldn't have been closed if he was there on time.. He was there from 5 pm to 5:21 pm, for 21 minutes, and charged me $100 saying "I hate that I didn't fix anything for you but I have to charge you for my time" He didn't fix anything and told me what I already knew plus some bs. Days later they send me an estimate for $2000 to replace the coil, which had nothing to do with the cause of the leak. They lied to me about multiple points, first: They pretended to look into if it would be under warranty. He said that my warranty claim was denied because I'm not the original owner, and also because even if I was "they" said they wouldn't cover the corrosion because it was caused by dog urine. What they didn't know is: sure I had a dog when he walked in, but I've been here for years with no dogs. I never had a dog until about three months ago, and regardless my small dog never goes in the back yard. I asked how is it dog pee, isn't it more likely wet grass from the mower since it's such a uniform pattern all on the side of the unit that was exposed to the mower discharge? He still kept going on about how it's dog pee and I need to pay $2,000 to get the A/C working again, without proving to me how the coil corrosion was the cause of the problem. I finally get ahold of RUUD to ask about their warranty. They said I would not be denied for being the second owner, that it's still good for 3 more months for a second owner so that was a straight lie he told me. Then RUUD said to get the distributer and claim number to see why it was denied. I asked Action heating and cooling for the info, he said he didn't have a claim number. How is there no claim number if the claim was denied? He was just BSing me. I spent hours on the phone and researching all this yet I gave them $100 for "their time" when really it was for nothing to get fixed and hear nothing but lies. I called Bryan's Heating and Cooling for a second opinion. He found the leak, it was a bent nozzle, he fixed it, was there for about an hour, recharged the refrigerant, leak fixed, got the ac working fine all for 560 total, a reasonable price. Then he got on the phone to warranty the coil, and everything was ok, warranty was ok. The second company I went with showed me either how incompetent or how crooked Action Heating and Cooling is. I paid a hundred dollar lesson so that someone else could learn from my mistake in going with Action Heating and Cooling.

Woke up with no heat this morning. Called Action Heating and…read moreCooling Justin answered and made it right out to fix it! True professionals great prices and service! Will use them every time for heating, cooling and plumbing!

Quick to respond and offer positive solutions. I had interactions with Taylor Finch and he did an…read moreexcellent and professional job for me in fixing my leaking sink, clog drain and bring my lines up to code.

The service requested was great! The quality of work was above previous experiences. While the…read morevalue for Freon is crazy, I understood it. Would recommend!

I highly recommend this company. I had a clatter in my…read moreductwork that has been driving me crazy for a while now. Mike came out and worked for an hour and a half to track it down. He was methodical in looking at everything until he discovered where it was coming from. It was the back side of a damper where the hole was larger than the pivot stem which allowed caused the damper to rattle around.

I called to inquire about a service I needed completed. I spoke with Adrien and he advised me that…read morehe would verify a few things and he would call me back the next day. That has been over 2 weeks ago, and I have not heard back. I will not contact this company for any kind of work again.

Tricky problem with furnace. Roth showed up on time, carefully evaluated & located bad part…read more Getting the right part took several days, as expected. Expensive part; reasonable labor charge. Heat is back on and all is well.

I signed up for their service plan several years ago. They call me twice a year to schedule a…read moreservice call. They always come when they say they will. They give me a reduced rate on these service calls. They are always kind, courteous and helpful. What more could I ask for?

Joshua was fast, professional and knowledgeable. Thank you for taking time and extra effort…read moreresolving my issues. Going above and beyond my expectation. Thank you Joshua @ Custom Mechanical.

From the owner: Custom Mechanical Services is a family-owned business that…read moretakes pride in leading the Turn Key Construction Business industry with innovative and new-age approaches to repairing, servicing, and installation.

We had been with ball for 29 years. Installed a new pricey unit two years ago and it completely…read morefailed. Was given a runaround by this new owner named J who claims he's really not the owner but he actually is and I think he's also the receptionist and the technician. He he's nice enough, but absolutely everything that comes out of his mouth you cannot trust. He never showed up for his first appointment and did not even call and I called the next day and said where are you and then he decided to show up. He took two hours to try to diagnose a compressor problem. He does not return phone calls, and he lies about who is still working for the company and about people who left the company saying that they retired when they in fact have not. One lie after another and now we are going to have to pay labor to fix a two year-old expensive unit so much for the warranty and standing behind your business. I wouldn't want them out even if it was free though because I don't think they know a thing that they're doing.

I would not recommend using this company. We had a very bad experience and would like to warn…read moreothers. They are not reliable, try to cut corners/cost, and are not truthful.

Was charged two service calls ($300) and nothing was done…read more Had them come out and work on my heater twice. (The sensor was failing sometimes) The first time they told me that the filter needed to be changed. That didn't fix the problem, so we had them come back out. The second time they told me that the heater was just old and it just needed to be replaced, with no attempt of fixing. Even though it works great 99% of the time....

My wife and I along with our now 9yr old son moved here on New Year Eve from western Kansas…read more Ultimately we had to replace our heater and the entire A/C unit. We chose Hanna Heating & Air... because we believe in shopping local. The service after the sale has been horrible. They and this unit have been a money-pit. Both systems have had at least six issues for a total of over $700 in tech visits alone. All of this after buying the entire system from Hanna only two years ago. They always seem to send the tech out on the least hot or cold day to benefit the system working. I have requested to speak with a manager/ownership. I'll keep you all posted.

They were very quick and had my problem solved in no time! They accepted my manufacture warranty…read morefor parts, from unit installed by another company. They were also quick in responding and transparent in billing. I would highly recommend them. Appreciate that they are Veterans and support the Vets.

From the owner: We offer 100% satisfaction before payment We are Locally…read more owned We offer 10% off for Veterans, Active Military, and 55 and older We charge $100.00 to drive to your home and diagnose the issue, free quote for repairs, accept all major credit cards. We sell Amana “American made products with Lifetime warranty.