This is a great company. I don't know why anyone would leave less than a 5 star. Their…read moretechnicians are so polite and knowledgeable. They provide a great maintenance program to make sure your equipment is clean and dependable increasing the performance and the life of the units. They are great at follow up even when it's something as silly as not fully understandI your thermostat. Just love theses guys! I would mention names but I might forget someone. Never a bad experience.... just saying

First, their rep Kevin was awesome! On time, friendly and professional...nothing but good things to…read moresay about him personally - an excellent employee. The only reason this is not a perfect review was the disconnect between the quote and the final bill, I was told by an office employee when we scheduled the work that the blower motor could be as low as $200 (and online it was readily available between $150 and $200 delivered so this seemed in line), but final part charge was about $650 (over $750 total with labor). Sure they have to pick it up locally, and the middleman parts supplier needs to make a profit, but quadrupling a $175 part price seems like nothing short of gouging. If you decide to hire this company, my advice is to get a written estimate before you commit to doing the work, And maybe get a comparison while you're at it.

I had an excellent service experience with Cook's who came same day with necessary equipment to…read moretroubleshoot/repair my AC unit. Tyler was the technician. He was extremely knowledgeable and efficient. I think this is one of the hottest weeks of the year, and he had me up and running within two hours after finding a Freon leak and installed a dual capacitor along with 4 pounds of Freon. Cook's came highly recommended by two other neighbors in my subdivision. I was extremely happy with their service and quick response!!

A guy came out to look at an all house exhaust fan system - said he would put a quote together and…read morelet me know in a couple of days - a month goes by without hearing anything and I call back - they still hadn't looked at it - Allan looked at the tech's notes which said "this is nothing I've ever seen before" - and then told me "I should just go somewhere else". Gee, thanks!

I own a large commercial building and the Hamilton Bros. came out on a Saturday during the heat of…read morethe summer of 2020. Cold air was coming out shortly thereafter. They fixed everything that needed to be fixed and they communicated so I understood what the issues were. These guys are very personable and do excellent work. I have had them to work at my house and they were able to get an a problem that I got used to fixed promptly. I like family-owned businesses & these guys are the best. Mike S.

I've used these guys for over ten years and before that my parents used them for over twenty. They…read morehave always been completely professional. I'm using an ancient system that may have been original with the house, (50s) and they've kept it running with only minor repairs and with regular maintenance. They told me where I could buy inexpensive filters by the box instead of individually. I know other homeowners who use them and swear by them.

Came over to Andover in a flash to look at Air Conditioner. We had called another company and they…read morecouldn't come over for 6 days! We are elderly people and 95+ temperatures would have been tough. Jay was considerate and professional! Work done in 1 1/2 hours,Thnak you Barb& Wayne Schlueter

I strongly recommend against using Ball Heating & Air. It took them well over a month to finish our…read morenew AC installation, and we had to mention legal action before they completed the work included in their written proposal and agreed scope of work. I repeatedly had to inspect their work myself after being told things were finished when they were not. Since then, we've had to hire another HVAC company multiple times to correct installation mistakes and poor-quality work.

Customer service was outstanding. I requested a tech for servicing my heat pump and had one the…read moresame day. They kept me updated on exactly when he would be there and when he was running behind, they called to let me know. The tech seemed very knowledgeable and was polite but...I'm not an HVAC guy but I do know a thing or two about HVAC's and when he quoted me $170 per pound for Freon, and I know you can get a 25 lb bottle for less than $200, I began suspecting something was wrong. I needed 9 pounds of Freon because he said they can't reuse it, which I know they can, and several hours of labor. The part I needed replaced was still under warranty but from what the tech quoted, would cost me over $2,000. I did it myself for less than $300 (part was $190 on Amazon).

Great customer service. Our air went out on a Monday morning and by Tuesday evening we had an…read moreentire new unit in the house. Very professional and hard working employees.

This a great company to contact for all your heating and air needs. I called and shared the problem…read moreI was having with my heater and Sam was so helpful and was able to get me on schedule right away. When he arrived he was very polite and got right to work. The repair was made in a timely manner and Sam discussed with me the details of the work that was done. I will be hiring them for all my HVAC needs. I recommend their services and the price was reasonable.

They showed up on time for the estimate. They worked with me to get the unit that meet my needs…read moreeven though there is a shortage of AC units. They showed up for installation on time and installed my system in a timely manor. They showed my what I needed to know about my new system and how to register my unit for the warranty. I would recommend this company over the high priced big box installers.

It says five star service and they aren't kidding! We got Ethan and the guy knows his air…read moreconditioners. Yes he did the air filter replacement, thermostat and unit coolability checks, but then I had 5 years of cotton wood dirt that was caked on so thick around the cooling fins it's amazing my hvac cooled anything! Now my unit doesn't run all the time but my home is just as comfortable. So I got excellent service but I also got a reduced electric bill a longer lifetime for my hvac. Excellent job Ethan at Bryan's Heating and Air Conditioning. Talk about "coolability"!!!!

I have been using Bryan's for close to 20 years and they've always been so great to work with. Very…read morereliable. Ethan is very efficient and professional.

They are amazing!!!! Always friendly and reliable. We love them. They spend a lot of time going…read moreover everything and then explaining it. Love them, very reliable and honest. When we moved to our current home, it's old but the air conditioning system is old too, they looked at it, cleaned the vent and said it is old and some day it will need to be replaced but so far it is working great. They could have lied and said it is in need of replacing now but no they were honest and gave me an honest assessment.

I am in a wheelchair and obviously the furnace is in my basement. The repairman was on time very…read morefriendly and he bothered to bring the broken part up to me to show me and explain how it functions. Part was replaced and furnace works very well.