Extremely disappointing and frustrating experience - would not recommend at all!…read more
The experience I had with this cleaning service was so poor that I feel compelled to share it. If you're considering booking with Lady Cleaning, please read ahead to save yourself significant time, frustration, and disappointment.
We booked them for a basic apartment cleaning (kitchen and bathroom), expecting a professional service based on their online reviews. Instead, it turned into a three-month ordeal.
Here's what went wrong:
1. Multiple damages occurred during the cleaning, and the cleaning itself was rushed and poorly done. The staff seemed in a hurry to wrap things up and didn't pay proper attention to detail.
2. The team failed to inform us of any damage and even removed broken pieces from the apartment without saying a word -- incredibly unprofessional. As a courtesy, I tipped them, assuming they did a good job.
3. When I reported the issues, the company initially denied everything. They took over a week to send the invoice and didn't acknowledge any damage. I had to follow up several times, send photos and videos, and push for answers. Only later did someone from their team acknowledge the damage.
4. Appointments were cancelled last minute, including one that delayed our travel plans. I even took time off work, but they showed complete disregard for our time -- rescheduling twice and showing up late for the one they did keep.
5. Despite assuring me that the cleaners would handle everything, they ignored basic protocols, including taking before/after photos of all cleaned areas -- conveniently missing the damaged spots. They assured me I didn't need to supervise, which I regret.
6. Eventually, a technician and a staff member visited (an hour late), surveyed the damage, took photos, and took the broken items away, promising repairs. Weeks later, I was informed the technician refused to fix one of the items. Instead, I was asked to fill out insurance forms -- after already sharing all the information over email several times.
7. I declined to go through their liability insurance, as I had already spent too much time and energy on this. As a customer, I shouldn't be the one left to clean up a mess caused by their team. One staff member caused the damage, and another refused to fix it -- a complete failure in accountability.
8. In the end, I was simply handed back the broken items and a replacement part, with no repair done, no compensation, no real apology, and absolutely no resolution.
What made this worse was the dismissive tone, the way responsibility was passed around internally, and the expectation that I would just accept this and move on.
I've lived in Munich for many years and have never encountered such unprofessional service. What should have been a simple cleaning job turned into a stressful, time-consuming mess involving my landlord, disrupted travel, and lost work hours.
This has been the worst cleaning experience I've ever had. I hope the company seriously reflects on the poor service and customer treatment. Shame that I had to go through it.