I debated for some time as to whether to leave a review or not. But after some encouragement from other parents.... here it is.
Our experience with Wee Wild Ones was disappointing and we gave our 30 days' notice after being there 1 month.
The pros: The centre was bright and esthetically pleasing. The classroom my son was in had a lot of natural light. The educators themselves were very nice, and put in great effort for the daily indoor activities and near the end of our time there my son did enjoy being in their care. We also appreciated the cloth diaper program and the daily reports.
The cons: The infant and toddler classrooms were really crowded. My son napped poorly and came home overstimulated and worn out, which isn't the case in his new day care. Drop off parking was tight and busy and there is a ton of traffic in the morning with the high school being right there.
Our primary issue was with the administration. To summarize, they seemed disorganized, inexperienced with confusing, inconsistent policies and communication. One example of this was the repeated confusion over which program they were placing my son in. I had to get this corrected on three separate occasions, including the week before we were to start. There were other issues and conflict as well, which I won't go into for the review, but happy to share if parents want more details. The first few weeks with WWO ended up being confusing, very stressful and we felt disrespected.
The kicker for us was when we followed up with the owner with our experiences, feedback and suggestions (which she had invited us to do) it was met with defensive and passive aggressive communication. We have never received such a dismissive response from someone in her type of position. It made us realize if this how the owner communicates and handles feedback, this behaviour likely also impacts the rest of the organization.
I recognize our experience may not be the norm. All I can say is that our current day care has never made us feel the way the management and owner of WWO did. Plus, our son is thriving at our current day care- so he doing much better as well. My advice to other parents is approach with caution and a critical eye. Visit it more than once (go when it's open!!), get things in writing, ask for clarification, and don't take what they say as "fact". This is a business that appears to be expanding, is lacking some experience and is figuring its self out, so they have some "learning" to do. Ultimately trust your gut if it's the right fit for your family. read more