Long lines to do simple transactions in the bank. Very poor customer service. Limit on amount of…read moremoney that can be deposited with cell phone is only $2500.

No wonder they have an app for that. This has to be one of the worst customer accommodating banking…read morecompanies. All I want is to be make the account my wife opened into a joint account. 1st attempt was at another branch where we made an appointment but they were so busy that it turned into a 1hour wait just to add me. I don't have time to play games 2nd attempt the east rd branch in Plainville they couldn't print the documents and had no way of helping me. Apologies but sorry I need to get this done 3rd attempt at this bank that I'm reviewing in downtown Bristol main St. This branch looks like it is all tellers no admin staff so the wait will be long. 3 groups in front of me So what I'll do is sit here and yelp them. Not happy but I'm trying to get a mortgage and need to be in the account for 2 months. Okay everything turned out just fine. The manager was able to take us after about 25min and was extremely pleasant. She was able to Turn this original 2* into a 4* review. Still not sure I like Bank of America but my wife dose most of the banking any my time will be limited. Plus they make an app for most of what I want to do.

Do yourself a favor Thomaston Savings Bank is not a partner in my success. Every month I have been…read morepaying more to my creditors to get out of debt. So I have been riding the line. You can not guess when they process a transaction. Once it takes two months then next a week then 3 business days. Whatever time needed to screw their customers and get that extra 30 dollar penalty.

Despite what *could* be the most convenient bank I ever had, over the last six years I've shared a…read moreneighborhood with this bank, we've had a bit of a rocky start. The first two times I visited the bank, I needed something notarized. I was told to take a seat and I would be helped. Despite no additional customers entering the bank between the time I entered and the entire time I waited, I was left sitting for over 20 minutes. Feeling abandoned and forgotten both times, I went to the UPS store across the street. I now don't bother considering Thomaston Savings Bank for my notary needs. Most recently, I came in, wearing my work uniform, with one dollar and asked for 2 rolls of pennies. Nothing crazy, just 2 rolls. Why did I ask for these rolls? Because the manager at my workplace was on vacation and left us without pennies by mistake. Since Thomaston Savings Bank is very close to my workplace, and because it's even closer to home, I figured I'd stop by on my way to work. I didn't even get to explain the importance of my work emergency (and how my work's bank is the next town over and how I have no vehicle or way to get there), because I was sternly informed that was a service for their customers only. It was disheartening, considering how they *seem* like a community bank, and how a request for 2 rolls of pennies in an extenuating circumstance is an extremely low risk transaction, with an opportunity to gain both a new customer, and let the person know that Thomaston Savings Bank is a helpful member of the community. These three experiences caused me to no longer consider starting a relationship with this bank, despite how temptingly close it is to my home, despite how fancy the atm machine is, nor how bright and welcoming the facility seems. It's kinda a shame, but I don't like feeling ignored and turned away by my community bank. In the end, another bank in the area happily exchanged my dollar for 2 rolls of pennies. So it's not like a bank *couldn't* do it for a non-customer, it's just Thomaston Savings Bank *won't* do it for a non-customer.

There were 6 or so employees and only one knew what I needed and were on lunch break... Beforehand,…read moreI was told I could come down anytime and get an account open. I was met with two gentlemen that lacked customer service. (understatement) Maybe they should get some training from Citizens or Liberty bankers because they are stellar consistently. Please improve, no one wants to work with mean people. PS written by someone who has been in the customer service industry for over 20 years. :-)

Couldn't be happier with Webster. I've banked with then for 16 or so years and have never had any…read moreissues whatsoever. Staff is always friendly. The new location is nice as well and I like the addition of drive up service at this location.

Worst back ever I miss people back I've had nothing but problems since they took over I'm on my 6th…read moredebit card because I'm getting hacked they lock my card ,at least people use to give you a temporary card M&T doesn't and the don't f in care if you can't get money for gas or groceries all you get is sorry but your not because you don't care about your customers this was the last straw I'm switching banks

Wow! This bank is beautiful inside and out. It is all original. I could spend all day in there…read moregazing at the architecture and design. Beyond that, this bank has very helpful, friendly staff that got accounts set up for my son and I. They have a change counter that you can use for free, if you're a bank member, I presume. They offer free checking accounts. They were also able to print my debit card while I was there. Free ATMs and they don't charge to use other ATMs (there may be a charge from the machine).

TDBank was for most of my 20+ years a customer friendly East Coast bank. However a new executive…read moremanagement team appears to have lost their c/s focus. Closing CT branches and increasing fees. As a Relationship Customer I receive free checks but today I was informed if I want check registers to track the checks it would be $11. Silly fee. Thankfully I pay most bills online.

TD Bank Plainville is an impersonal, rigid and uncaring entity. They have created great…read moredifficulties regarding my family's multiple attempts to enact a simple account change. We have jumped through multiple hoops, obliged their every request, and completed the necessary forms, yet at every turn, they implement yet a another set of rules, procedures, and requirements. Our hopes of garnering even a breadcrumb of understanding have fallen on deaf ears. If you are considering TD Bank Plainville, PLEASE RUN in the other direction! Rather than being an ally, they will be your adversary. P.S. Our situation was finally resolved at another TD Bank branch.

I would recommend this Bank to all my friends and relatives, as this bank is reliable, and all…read moreagents are loyal, and sincere,

THIS bank is a joke! been a member for years they do nothing to help you! applied for a loan with a…read more730+ credit score and they still asked for a co signer! DO YOURSELF A FAVOR!!!! and don't pick FIRST BRISTOL!

I had baught a new car with a loan from American Eagle. When I paid the loan I waited for the title…read morefrom them. At the start of the fourth month I called them for it I waited for 45 minuets to talk to someone. The person was apologetic for the delay but the title came another 45 days later. As I write I am waiting talk to someone 31minuets and counting. I'm waiting to talk about the $5.oo that they stole as a service charge as I had to join them as a member. I know that if someone offers me a loan from American Eagle I will walk out of that business and not do business with them. I'll never use American Eagle C.U. again. Be forwarned that if someone you're doing business and need a loan DO NOT USE American Eagle!!

They help me start up a new account and we're super awesome. All of the people knew exactly what…read morethey were talking about and were so helpful!!!

Thomaston, savings bank, 2 South Main St. unionville. used the ATM in the lobby, went to the teller…read moreto break a twenty. I stated "no" when asked if I was a customer. was told it was against company policy? To break a twenty and/or to provide anything to a non-customer? a nearby store broke the twenty and was kind enough to check the rest of the rest of the twenty's received from the "bank?" With a special pen.it's a bank that won't handle its own Cash or give credence to a non customer with what one would assume would be the simplest of banking transactions, changing a bill. Never again

On 2/21/25, my best friend Dennis and I visited American Eagle at 888 Queen St., Southington, CT…read more I've known Dennis for about 12 years--he's like family to me. Dennis is a retired correction officer who has physical disabilities, and he recently opened an account at this branch based on my recommendation. What followed was an appalling and upsetting experience that's still deeply affecting me. We were told the ATM machine was broken and that we would need to travel to Plainville to get a new card, with only 20 minutes before closing time. I requested an additional $100 due to urgent financial matters related to my day trading, which the teller misinterpreted as suspicious. As a result, Dennis's ATM card was blocked, leaving him unable to access his $8,600 balance for three days. Because of this, Dennis was left with no way to pay for his accommodations and was forced to sleep outside on the night of 2/23/25, without access to any funds. He's been unreachable since then, which is completely out of character for him. After knowing him for 12 years, I'm genuinely terrified that he may have passed away due to this entire ordeal. I do not know if he is alive or dead at this point, and that's a terrifying thought to live with. This could have all been prevented with simple communication and due diligence. The assumption-based decisions made by the bank were careless and reckless. As a long-time customer and someone who's had personal experience with this bank, I can say with certainty that American Eagle does hire employees based on DEI (Diversity, Equity, and Inclusion) initiatives, which is a fact. While I respect diversity, it's clear the lack of experience and professionalism in handling customer service led to disastrous consequences. Dennis's life and well-being were put at risk due to this VERY unprofessional behavior, and I urge everyone to think twice before trusting this bank with their accounts.

I have been doing business with them since I was five years old. They have grown into an amazing…read morefinancial enterprise while still focused on the little guy...

Poor customer service. How do you have two people working at…read morelunch time? Then she works drive thru only. U asked how much longer after standing there for 10 minutes. I left. DO BETTER.

just looked at my account and I have a maintenance fee for $25…read more when I opened my account they told me there was no maintenance fee. they just don't know what they are doing. it's sad!!