I hired Webimax for SEO services at a rate of $3,500 per month and continued working with them for approximately a year. During that time, I saw little to no measurable improvement in performance. Results fluctuated monthly without any sustained progress.
In June, due to financial hardship, I informed Webimax that I needed to cancel or pause services. Instead of honoring my request, they persuaded me to temporarily pause and resume at a reduced rate. As our financial situation worsened, I reiterated that we could not continue, and I intended to cancel altogether. Despite this, Webimax billed me for an additional month, citing their cancellation policy--even though I had clearly stated my intent to cancel back in June.
I believe this billing was unfair and predatory, especially given that I was transparent about my financial situation and had made a good faith effort to end services responsibly. The experience has left me feeling that the company prioritizes revenue over client well-being, and it has eroded my trust in their integrity and the work they claimed to perform.
I am filing this complaint to help prevent other small business owners from facing a similar situation. I request a refund for the final month billed after my original cancellation attempt. read more