She truly cares about each patient! She spends time listening and helping! I never felt rushed!…read moreDefinitely found a Doctor that cares!

About 9 months ago I found out from my primary care doctor that I had a very large fibroid. I found…read moremyself in search of a new OBGYN.I needed someone who would listen to me, give me options and honesty. I live closer to Peoria than Bloomington however after calling almost every OBGYN in the Peoria area and either being rejected because I was not currently pregnant,told that there was no available appointments for approx. 6 months or just not willing to even consider a clinic where the front desk staff was so rude that you knew they just hated their jobs I found Dr. Santiago's office. I was so relieved when I called the office and the front desk staff super was nice, they could get me in within a couple weeks, their first question wasn't "do you have insurance and what kind?" I don't know what it is about that being one of the first questions that bugs me so much...I think maybe because it just seems like money is the only thing that's important. I get it they want paid but it could be after a series of other important questions. Anyways, let's skip to my first appointment. The front desk staff were super nice and professional, the wait was minimal. Dr. Santiago explained what having a fibroid my size meant and unfortunately my only options involved surgery. He explained the pros and cons to both options, listened to all of my concerns, was super compassionate and ordered an MRI so there could be more clear cut measurements/location so I could make an appropriate decision. All my other visits/conversations with Dr. Santiago were compassionate and he listened and answered all of my questions. At times I was very emotional and he was so caring and understanding. I decided to have a hysterectomy, to say that I was nervous would be an understatement but Dr. Santiago took very good care of me. My uterus ended up being very large making it more difficult to pull off a robotic surgery but instead of taking the easy route and making a giant cut across my belly he took the extra time and I only had 5 cuts resulting is less healing time on my end. If you are in need of a good doctor, look no further!

After seeking care at the end of March, for an infection I have to say I wouldn't recommend them. I…read morehave insurance which they billed as new patient care (fine, but honestly 240.00 is pretty high), however the experience was uncomfortable and Amanda Boitnott seemed to have rather unconventional practices for diagnosis and treatment. I entered the office (early for my appt- relevant to the phone call I just had with office management), and was greeted and asked to fill out paperwork- totally standard and their office waiting area is really* nice almost spa like. I thought wow this is a great start! Then I get called back quickly and the paperwork I had only half filled out (I and my family have unfortunately a long history of medically relevant things I have to write on that sheet), when I mentioned this the nurse said "it doesn't matter I'll ask you the relevant questions". That was off putting and then a quick (and I mean quick) pre-exam was done where I mentioned I am trying to get pregnant, and so far nothing has happened was scrawled on the form and she told me to get undressed and wait for the dr. So I'm waiting and the PA comes in, and starts the exam. She's kind of dismissive and then does the exam where she says my issues should clear on their own and I don't need medication. No swabs were done, no inquiry about discomfort, but did say that micro tears could be the cause. She then says "if you're not pregnant in 6 months I'd like to do a follicle exam and make sure you're still able to have babies. Even if you still get your monthlies it would be helpful to know where you're at." There was an over all dismissive nature to my original complaints and then almost a prompting of trying to get me to consent to other services- similar to being at a car dealership. It was extremely uncomfortable and I left with the same issues I came in with. With that said I received a bill for what was left that insurance didn't cover and when I called the office manager was also extremely dismissive. She then said that the PA could have charged me at a level 4 from the time I walked into the building to the time I left, but only charged me a level 3, and that because she's so conservative for her patients she doesn't do swabs unless there's something ABUNDANTLY obvious. Excuse me? So you're disregarding patients complaints and deciding that they'll go away on their own? Spoiler alert it didn't and I had to go buy monistat and treat the issue myself. She then went into how I clearly don't know how insurance works (which maybe I'm no savant but like, if someone doesn't do anything for you and gives you mad anxiety regarding medical care, do you pay them?) I would have been better off going to planned parenthood. At least if I had to pay them, they would have done something for me. Must have been and easy 240.00.... I'm honestly disgusted with the lack of care and professionalism displayed by this office.

This review is for the Bloomington, IL location: After struggling for months with perimenopause…read moresymptoms, including a long bout with depression, I finally motivated myself to make an appointment with what I thought would be a COMPASSIONATE team of providers. I was very encouraged by their website and the fact that they treat the whole body, which can include counseling services, which I desperately need. I also work in healthcare and there was an emergency at my work on the day of my appointment, so it completely slipped my mind. I called back and apologized profusely for missing my appointment due to this emergency (I fully understand the impact this can have on a clinic) and requested to reschedule. I was absolutely shocked when the woman who answers the phone told me unapologetically, that they have a zero-tolerance policy for no shows, and they would not accept me as a patient. I literally missed the appointment because I was helping with a patient in my office who was in the midst of a mental health crises, I guess that's some irony for you. They also do not bother to tell you this policy when you schedule your appointment, nor do they offer reminder calls/texts/emails. I understand this is a courtesy for patients, but it is common practice and strange that a "modern" facility doesn't offer this to their patients. Their website presents them as a safe and caring place for women to have their healthcare needs met, but it appears they are only actually interested in their profit margin. While this is not a complete surprise in this day and age, it truly shocked me that there was a total lack of compassion for a woman who is struggling and just had life get in the way that day. Deeply disappointed and not even sure where to turn for help now.

Apparently according to the receptionist they have no help to offer you here unless you're…read moreconfirmed at 9 weeks pregnant and/or having complications. I guess they just don't do any womens gynecological care besides pregnancy handling according to her.

I called this doctors office to schedule an appointment (for my third pregnancy) to find a new…read moredoctor after moving back to Bloomington. I was scheduled with Susan Svientek and I couldn't have asked for better! She is amazingly attentive, answers all questions, provides a good bedside manner, professional, friendly, personable, and all other things you could think of. Everyone in that office was great (the front desk staff, friend techs, friendly sonographers). I didn't see the other doctor or midwife there. And thankfully, Dr. Svientek was on call when I went into labor! She's great! She remembers things you tell her at the first appointment (that I had forgotten w/ pregnancy brain and all). She's great!

Dr. Nord is by far the best Dr. I could ever imagine trusting with my pregnancy. He is patient,…read moreknowledgeable, funny, and doesn't rush you. His staff is top notch and treat you with the respect and care that all patients deserve. If you're on the search for a new OB, Dr. Nord is absolutely top notch and you'll be so happy for choosing him for any of your care.

My wife and I love Dr. Wellman. My wife doesn't Yelp, or she'd write this review. :) He is warm,…read moreknowledgeable, reassuring, and takes his time to help. When we switched to him from another doctor, he spent 45 minutes just talking with my wife and me about her pregnancy and answering questions - how many doctors take that sort of time to establish a personal relationship? I haven't found a single one other than him. We've had two kids with him, and hope he'll be around for every kid in the future. Both c-sections were successful, and my wife quickly recovered from both!

Phenomenal lady and doctor. Makes children and parents feel at ease, and regularly goes out of her…read moreway for patients. Best pediatrician in town. Part of Sugar Creek Medical Associates. I could bet $100 that she's not taking new patients because of her popularity via word-of-mouth, but if you have a child, find some way to snag her as your doctor.