She truly cares about each patient! She spends time listening and helping! I never felt rushed!…read moreDefinitely found a Doctor that cares!

About 9 months ago I found out from my primary care doctor that I had a very large fibroid. I found…read moremyself in search of a new OBGYN.I needed someone who would listen to me, give me options and honesty. I live closer to Peoria than Bloomington however after calling almost every OBGYN in the Peoria area and either being rejected because I was not currently pregnant,told that there was no available appointments for approx. 6 months or just not willing to even consider a clinic where the front desk staff was so rude that you knew they just hated their jobs I found Dr. Santiago's office. I was so relieved when I called the office and the front desk staff super was nice, they could get me in within a couple weeks, their first question wasn't "do you have insurance and what kind?" I don't know what it is about that being one of the first questions that bugs me so much...I think maybe because it just seems like money is the only thing that's important. I get it they want paid but it could be after a series of other important questions. Anyways, let's skip to my first appointment. The front desk staff were super nice and professional, the wait was minimal. Dr. Santiago explained what having a fibroid my size meant and unfortunately my only options involved surgery. He explained the pros and cons to both options, listened to all of my concerns, was super compassionate and ordered an MRI so there could be more clear cut measurements/location so I could make an appropriate decision. All my other visits/conversations with Dr. Santiago were compassionate and he listened and answered all of my questions. At times I was very emotional and he was so caring and understanding. I decided to have a hysterectomy, to say that I was nervous would be an understatement but Dr. Santiago took very good care of me. My uterus ended up being very large making it more difficult to pull off a robotic surgery but instead of taking the easy route and making a giant cut across my belly he took the extra time and I only had 5 cuts resulting is less healing time on my end. If you are in need of a good doctor, look no further!

After seeking care at the end of March, for an infection I have to say I wouldn't recommend them. I…read morehave insurance which they billed as new patient care (fine, but honestly 240.00 is pretty high), however the experience was uncomfortable and Amanda Boitnott seemed to have rather unconventional practices for diagnosis and treatment. I entered the office (early for my appt- relevant to the phone call I just had with office management), and was greeted and asked to fill out paperwork- totally standard and their office waiting area is really* nice almost spa like. I thought wow this is a great start! Then I get called back quickly and the paperwork I had only half filled out (I and my family have unfortunately a long history of medically relevant things I have to write on that sheet), when I mentioned this the nurse said "it doesn't matter I'll ask you the relevant questions". That was off putting and then a quick (and I mean quick) pre-exam was done where I mentioned I am trying to get pregnant, and so far nothing has happened was scrawled on the form and she told me to get undressed and wait for the dr. So I'm waiting and the PA comes in, and starts the exam. She's kind of dismissive and then does the exam where she says my issues should clear on their own and I don't need medication. No swabs were done, no inquiry about discomfort, but did say that micro tears could be the cause. She then says "if you're not pregnant in 6 months I'd like to do a follicle exam and make sure you're still able to have babies. Even if you still get your monthlies it would be helpful to know where you're at." There was an over all dismissive nature to my original complaints and then almost a prompting of trying to get me to consent to other services- similar to being at a car dealership. It was extremely uncomfortable and I left with the same issues I came in with. With that said I received a bill for what was left that insurance didn't cover and when I called the office manager was also extremely dismissive. She then said that the PA could have charged me at a level 4 from the time I walked into the building to the time I left, but only charged me a level 3, and that because she's so conservative for her patients she doesn't do swabs unless there's something ABUNDANTLY obvious. Excuse me? So you're disregarding patients complaints and deciding that they'll go away on their own? Spoiler alert it didn't and I had to go buy monistat and treat the issue myself. She then went into how I clearly don't know how insurance works (which maybe I'm no savant but like, if someone doesn't do anything for you and gives you mad anxiety regarding medical care, do you pay them?) I would have been better off going to planned parenthood. At least if I had to pay them, they would have done something for me. Must have been and easy 240.00.... I'm honestly disgusted with the lack of care and professionalism displayed by this office.

Dr. O is fantastic, I delivered my last baby with his practice and was super impressed. His office…read moreis efficient and I was seen on time, however when you have an appointment with them you never feel rushed. This was my 3rd baby and he still made sure he explained things to us and stopped to ask for questions along the way. It was my wish to deliver naturally and he supported that and at one point when my baby was breech close to the due date he talked me through all of the options I had. At my post visit the office gave us a nice blanket for our baby. This was my best birth experience in large part due to Dr. O and his office!

I recently called Advanced Women's Healthcare (pressed option 2 ) to register for prenatal care…read moreafter a recommendation from someone at my church. I had started the registration process the previous week but had to pause until I received my insurance information. When I called back once I had it, the experience was disappointing and unprofessional. The person who answered put me on hold twice and did not sound like she wanted to help. She offered only one appointment: October 29 at 10 a.m. When I asked whether anything was available on a Monday (from November 2) because of my schedule, her response was essentially that this was all they had, and I could either take it or look somewhere else. I told her that felt unnecessarily harsh--most offices at least try to offer alternatives or check further availability. She then added that I should have called earlier. I am only six weeks pregnant and had already contacted them the week before at five weeks, which is timely by any reasonable standard. I have had previous pregnancies and was specifically interested in this practice because of their in-house physical therapist. I developed diastasis recti and need to strengthen my pelvic floor from my last pregnancy, so the integrated PT service was a major reason I reached out. Unfortunately, I never got past the front desk. I have read positive reviews online, and it is possible the providers themselves are good. However, if patients cannot get through the scheduling process without being treated dismissively, it undermines the whole experience. A rude or unhelpful front desk becomes a barrier that reflects on the organization as a whole.

I called this doctors office to schedule an appointment (for my third pregnancy) to find a new…read moredoctor after moving back to Bloomington. I was scheduled with Susan Svientek and I couldn't have asked for better! She is amazingly attentive, answers all questions, provides a good bedside manner, professional, friendly, personable, and all other things you could think of. Everyone in that office was great (the front desk staff, friend techs, friendly sonographers). I didn't see the other doctor or midwife there. And thankfully, Dr. Svientek was on call when I went into labor! She's great! She remembers things you tell her at the first appointment (that I had forgotten w/ pregnancy brain and all). She's great!

My wife and I love Dr. Wellman. My wife doesn't Yelp, or she'd write this review. :) He is warm,…read moreknowledgeable, reassuring, and takes his time to help. When we switched to him from another doctor, he spent 45 minutes just talking with my wife and me about her pregnancy and answering questions - how many doctors take that sort of time to establish a personal relationship? I haven't found a single one other than him. We've had two kids with him, and hope he'll be around for every kid in the future. Both c-sections were successful, and my wife quickly recovered from both!

Dr. Nord is by far the best Dr. I could ever imagine trusting with my pregnancy. He is patient,…read moreknowledgeable, funny, and doesn't rush you. His staff is top notch and treat you with the respect and care that all patients deserve. If you're on the search for a new OB, Dr. Nord is absolutely top notch and you'll be so happy for choosing him for any of your care.

Phenomenal lady and doctor. Makes children and parents feel at ease, and regularly goes out of her…read moreway for patients. Best pediatrician in town. Part of Sugar Creek Medical Associates. I could bet $100 that she's not taking new patients because of her popularity via word-of-mouth, but if you have a child, find some way to snag her as your doctor.