Good will more like mediocre will to survive…read more This place is the normal acceptable dirtyness level of a good will I will say their donation method here is decently slow Anddddd you kinda have to be a local to know how to get in because you have to go around the block and down an alley... Yes I said that. The door that normally opens to the main road is closed Anyways selection here is great And prices are better than most.

Ok this one was hard. I've been shopping here for years and yesterday I found an active huge mature…read morebedbug in the crotch of the jeans I was about to buy. I was so grossed out I just left. But it was very visible I thought it was a small blood stain. Now that place is dead to me. Those things are prob everywhere if I saw one with my naked eye. To make it worse this feels like a bigger goodwill issue. I've thrifted and dumpster dived 30 Years first time seeing a bed bug.

I've been driving past here for years and I finally went and now I go there quite frequently. What…read morea great thrift store with amazing finds and such a great staff. I met the store manager Kenny and he's so nice and helpful. The rest of the crew are great too! Jason, Suzy and Natalie are awesome too. So glad I found this gem of a place with treasures, feels like home.

I appreciate what they do, but there staff is not that motivated to receive donations. I get the…read moresense that this is just a job for the people that work there, but people are donating their stuff for people in need, and they could embrace the ideology of Service. They are part of a process that assists people in need. It takes time for people with things to donate to drop them off, and to be told that they are not accepting donations at a given time is a shame and contrary to the mission they represent. I went to Goodwill instead. Super easy, pleasant and nice. Goodwill will get our donations moving forward.

Arrived at 11 am on a Thursday. There was one guy already ahead of me selling stuff…read more I signed in on the tablet. They called my name 5 mins after that. Gave them 2 pair of jeans, sneakers, and 2 jackets. They bought everything except for one jacket. Staff were nice and friendly. Fairly straightforward process. I expected $20 more but I wasn't in the mood to fuss or question the price, don't know if that would have added a buck or two. I parked in the neighborhood for free :) All in all, pretty quick and no problems at all.

We always stop at this Crossroads after dining at Burosu. It's not as large as other locations but…read moreit has a fairly good selection. The husband seems to always find something nice at a great price. Today, the daughter was quick to find several items. But given her limited luggage space, she was forced to choose only two -- jeans in the style she's been searching for and a Free People top. The store is clean and overall organized, but the space between the racks is quite narrow making it awkward for two people to be in the same section. At one point a woman unknowingly jabbed me a couple times with hangers as we were looking at opposite racks. Check out has always been friendly. I've also sold and consigned a few items at this location. Understanding what they are currently buying and only bringing a few (5-10) select pieces has made the process very easy. I always take my sales in trade which has paid for many items for the husband and daughter. :)

Great spot, great crew that works here, great prices, I only wish I could hang out all day and wait…read morefor all the restocks xD

**December 2025: Sunday Late Morning Visit**…read more My friend and I finished our breakfast early and we still had time before our event so we decided to check out a thrift shop nearby. The Council Shop- Burbank was close by so we opted to make a detour. The shop is located right along the major street, but we lucked out with street parking right in front. The shop had a good variety of pretty much everything. There was a small/medium size area of men's clothing, home goods, and decor, while the store had a very robust selection of women's clothing. Many things were categorize with certain pricing; however, there were some items that were individually priced. I bought a pair of black suede made in Italy boots (which I loved) for $25 and a new with tags swimsuit for $11. I thin the quality of the donations they accept seem pretty high so the next time I come back to Burbank I'd be open to drop in again!

This place is amazing. The people that run it are amazing. They save lives of young people children…read moreand adults of all types going through human trafficking and are always there to help. They've helped me with so much. Miss Ventura is an angel as well as the founder and everybody else running Children Of The Night because of them I have my GED, which I am also on the picture from the very first Children Of The Night ‍‍ graduation ceremony

Dr Lee is the best with her resources She the best thing…read morethat happened to me But her staff Mayra and Victoria are soo rude and disrespectful it just makes it hard to ask for help when dealing with people that don't care 5 stars because it's not Dr Lee fault

Goodwill, good selection…read more Goodwill Southern California Retail Store & Donation Center - Sherman Oaks is always filled with folks. They have personable staff, a solid selection and the donation center is very well run. The wait to checkout always varies even when there's only one or two people in line or no one at all. We (the sales clerks and two other customers) witness a man walk out the store with an arm full of clothing and misc items O.O I was like oh my... In situation of theft staff can engage verbally but should not pursue. Noting shoplifters and pulling them up on security cameras to prevent them from returning it's the safest way to keep everyone safe, customers and all staff included. You never know what someone is capable of or going through. It's pretty sad, but I think they handled everything exceptionally well. I pop in for time to time for misc items. A couple months ago I popped in for props for an indie feature I worked on including some nice lamps and men's clothes. More recently I shopped for a friend and also a little for myself finding two great long sleeve shirts, a cool board game and a Dia De Los Muertos ceramic art piece I'm mailing to my friends up in the bay area for their space. Everything is clean, layed out and the staff on the floor are always polite and diligent with replenishing empty spaces. I was impressive with the new inventory also. Parking is an adventure here for sure. I can't remember the last time I drove here, mostly because I enjoy walking and riding the local metro busses. Spaces are limited and when cars are coming in and out, everything is only one way so it gets congested during peak hours. Highly recommend metered street or paid lot parking, though you can luck into things on the back streets, like Dickens, if you don't mind a little stroll. For the donation center you can request a pickup if you meet the minimum or drop off, check the online list to see what's accepted (mainly for household items, miscellaneous items and furniture. Donation center is open from 10AM to 6PM daily with the retail store open from at the same time, but until 9PM. Great deals throughout the week.

Love coming her to drop off donations, the process is smooth and staff is nice as well. The parking…read morelot next to it is available but you pay fees of 30 minutes for .25 cents. You can ask for a receipt if you need to file for taxes. I have not been inside the store, I usually come here to drop off. Overall, location is near busy intersection of Ventura blvd and kester, come early to drop off sometimes they stop accepting mid day.

This thrift shop is the best in so many ways!…read more First customer service. The ladies running this shop are so delightful. I could hang out with them all day. One of the ladies found things for me that looked amazing. They have a great eye for fashion. And super kind. I was a bit hot after trying on clothes and was fanning myself when one of the ladies brought me an ice cold glass of water. Thanks so much for that! The cost is fantastic as well. Great quality items for delightful prices. Whoever shops for this store has impeccable taste. My friend and I found and purchased so many cute things. We will definitely go return. And not just clothes they have art, antiques shows bags. And a nice selection of men's items as well. Just go. You'll find something amazing!

I'm all for charity shops marking items at market value but these prices are crazy. I have to…read moreimagine they are losing sales. I found one single trendy brand there in not great condition for $50Z...this is higher than eBay. That and there is a younger person there that the last year I've gone there they always feel like they are lurking around in an already tight space watching everyone. I spend at least $100 a week thrifting and I'm not sure I've ever bought anything there in the 10 years I've stopped in. Also they had about 1/5 of the shop devoted to a large window display seems rather strange,

This is almost my favorite goodwill! Thee best one for finding clothes rich people got tired of…read more(all for peasant prices ) quite a drive but worth it if you're up for a real treasure hunt. Staff is pretty nice, they're just obviously overworked and undervalued by a lot of crazy people. Some guest was kind of mean to one of the women working there who was obviously very tired and overwhelmed by how many people were just tossing things everywhere like it was a zoo. When she asked everyone put things on the rack nearby and not on the floor, a guest said "UGh RUDE..." to which I replied "I don't think she's trying to be rude, I think she's just tired because she's been working all day and people have been rude to her and tossing stuff everywhere." When you're that deep into the city, this kind of chaos happens more because it's just more people. Still love this goodwill. It's as grimy as it is glamorous, making it maybe the most LA goodwill of all the goodwills.. so it holds a special place in my heart.

Update to 1 star: I returned and they have completely ruined what used be a good well organized…read morelocation. None of the sizes are correct, there are size smalls in the large section. Impossible to shop and bad selection. Why did you ruin a good spot?

I helped out with some decluttering by packing my car with an assortment of clothing, decorative…read morepieces, jewelry, children toys, dog toys, mason jars, water bottles, a humidifier, a portrait of Frida Kahlo... all transported here. Didn't get a chance to visit their storefront but instead drove directly to their back alley, a narrow passage with several cars already parked for donations only. For the sake of unloading, I highly recommend backing into their parking spaces as it was cramp with a few other cars from neighboring businesses trying to pass through. After assessing the amount of donations, two staff members came by with two large pushcarts, essentially separating the clothing from the rest. Both were helpful and careful with the more fragile items like the vases and jars. The only item that was rejected was the Christmas tree, perhaps since it was out of season. Other than that, it was a good experience, and the staff were quick and efficient.

The council shop is an excellent thrift store and they have some really good bargains! I especially…read moreliked their knick knacks and I picked up a an owl a ceramic owl and I collect those kind of ceramics. I also love the location in West Hollywood!

Bro! Worse place in…read morethe valley. I tried to be nice and went 3 separate times before this review. Usually before my haircut across the street, but each time was the same. Staff looked at me weird, like I was going to steal stuff. Some staff even followed me around, and they thought I did not notice, but I did. Can't even look at their stuff without feeling uneasy, and then they question you, which makes no sense. Like, why do you need to talk? I just want to look around and see if I find anything. Asking me what I was looking for, like, Idk, is a thrift store; you find and buy deals. No one goes into a thrift store knowing what they want; they're just shopping. The worst part is that this place is so unorganized anyways; it literally looks like you're shopping at someone's hoarded house. Stuff is everywhere, and items with pieces have something missing. So much potential here, but such bad service is a shame. Don't recommend anyone come here. Ever!

I think if your into digging it's pretty good but for how much stuff they have the prices are too…read morehigh. If they lowered them or did specials would be easier to shop bc it wouldn't be a hoard of stuff. However I've never been here and not found anything. Now someone on here mentioned a smell which I thought was funny bc I went yesterday and it smelled like a brand showroom with new clothes and that's kinda huge most vintage places have a musty smell,