This review is not based on a single bad interaction; it's based on a pattern we experienced over…read moreseveral years* My husband and I started coming here years ago after he was referred. Our first few visits were fantastic--the injector we met (I can't remember her name) was warm, professional, and really made us feel at ease. The spa is beautiful, neat/clean and the front staff are usually kind and professional. We loved the service and results and decided to make Glow Bar our go-to spot for injectables. Unfortunately, over time things changed when we started getting booked with the owner, and the overall experience and vibe became noticeably different. Not sure if she's just not a people person, or if it's some sort of complex, but her overall bedside manner is non existent. Every appointment got more awkward, and rushed. Whenever we asked questions, instead of feeling listened to or educated it felt like we were being talked at and dismissed. As clients, we don't expect someone to always agree with us or tell us what we want to hear. We DO value professional guidance and education, but there's a difference between providing expertise and making clients feel unheard or uncomfortable for asking questions. We also noticed a pattern where she kept pushing different products than what we originally came for. And I get it, part of the job is informing clients about options, but the way she did it felt forceful/hostile rather than informative. After repeated experiences like this, it genuinely started to feel as though we were not the type of clients she valued or wanted to work with. If that's the case, I think it would be better to be upfront about the type of clientele they prefer rather to making people feel unwelcome over time while still taking their hard earned money. The last straw for us was just a few months ago. After years of booking here, we had a real emergency and had to call and cancel last minute. And instead of a standard courtesy message or an email (like most established businesses do), she sent a personal angry text to my phone. It came across more like a threat than a professional policy reminder. It's really disappointing, we stayed for years, hoping things would improve, because we had such a positive experience in the beginning but we realized that every appointment left us feeling anxious and uncomfortable than confident. And that says a lot. I'm sharing this for future clients: results matter, but so does feeling respected and safe in the process.

Jen was incredible! She made my Microneedling with PRP experience comfortable and easy, explaining…read moreeverything along the way. Definitely getting it again!!

Dr BENCHIMOL has been my general physician doc for 30 plus years. Good communication skills,…read moremedical skills, etc. Enjoy meeting with him. Office workers have always been nice and efficient. I like them having their own lab.