this is one of the nicest and very down to earth pawnshops i have walked into. not only are you…read moregreeted with a smile but you get great customer service. all the items are in mint clean condition. great place to find a gift for someone or yourself. The staff and managers really care about the customers and try their very best to make the customer happy. 5 stars top!!

Teagan cuidado cuando saquen su enpeno una persona hombre medioumpresio que tenia que pagar l me…read moreestaba cobran demas casi 50 Dolores le reclame seiso El tonto me cobro 1712 y medio unresivo de 1643ratero

Abby from Emoerial highway branch is awesome.Everytime we go in to pawn we felt so welcome and not…read morebeing judge .She is very helpful accommodating and Imperial pawn company is so lucky to have an employee like her .kudos also to the manager Raul for being understanding and patient to us!!!!!

I called ahead to ask if you accepted a certain item, and I was told yes. I drove 30 minutes to…read moreyour location, only to be told when I arrived that you actually don't accept that item. This was a complete waste of my time and gas. Please make sure your employees are providing accurate information over the phone.

I was looking to sell my two year old Dell laptop so that I could put the $$$ towards a new Surface…read moretablet. I didn't want to go the eBay route so I decided to take it to The Pawnshop to see what they could do for me. I was surprised when they offered me more that I was expecting. I was very pleased with the transaction and I was in and out of there in about 10 minutes. If you are looking to pawn or sell an item, check this place out. I look forward to returning soon to do some shopping!

The Pawnshop was compensating me about $500 for my gold chain. I went here for decades. I went to…read moreMonte Piedad and they gave me $2500. The Pawnshop is an absolute rip-off. And the owner Ron is a Big A. Literally a big one. I went here for years to find out I was being bamboozled for a very long time. Thank God he made me buy my chain back instead of letting me pay interest. He said I needed to buy it the last time or I would lose it. What kind of crap. Do not bring your business to The Pawnshop. The Mexican guy is super cool. The rest of em can beep my beep. This place is a no go don't even put them on your list. Check other places you will get a better deal FOR SURE. 2 thumbs down for The Pawnshop.

The lady and I were out browsing one day for Tiffany jewelry at pawn shops. She knew specific…read morelocations that normally buy and sell Tiffany. So we were sent here from the other location near Palomar road in Chula Vista since the guy had mentioned it was at the other location. When we found out the price was below $200, we made a beeline to this one on Highland. Quick and friendly we were pleased with the attention given to us. Made the purchase and left happy. I'll be honest with you, about 25 years ago I purchased a Tiffany necklace that I remember was around $700. She did not like it at the time, so it was the best $700 I didn't spend...! Haha you know I made a beeline too to get my refund.. Fast forward to now, she owns this bracelet in the picture and even gave a us a satchel and had it polished for free. *Side story- we then went to Roberto's up the road to sell some scrap gold and saw what appeared to be the same bracelet for more than double. Cannot confirm the details, but nonetheless we definitely got a deal on this bracelet!

Amazing service. We went just looking and found a great rose gold chain. Good customer. Mirna was…read moreamazing and helped us out. Bilingual

This place deserve 0 star first thing you go in they speak…read moreto you in Spanish not even knowing if you speak Spanish or not yet. Second, the Lady took my necklace and she put it toward The magnet and it was attaching I kept explaining to her why it's doing that and she was like in Spanish OH NO OH NO OH NO then goes I can't except it without her doing any test mind you on the necklace and I told her that this necklace is been in her shop before i'm not a first time client with that necklace. Horrible customer service oh and because they were about to close they didn't want to help me at all not even saying goodbye have a nice day nothing they just left me and they start walking. 0 customer service 0 0

From the owner: We pride ourselves on offering some of the highest payouts in town, with no hidden fees or…read moreconfusing terms. What you see is what you get. Whether you’re pawning, selling, or buying, our team treats you like family. We know that your valuables matter to you and so does your time. From gold and diamond jewelry to tools, electronics, and collectibles, you’ll find a constantly updated inventory of great deals – often 50–70% below retail. Life happens. We make the process simple, fast, and discreet, so you can walk out with cash in minutes. We follow strict security and appraisal standards to keep your items safe while in our care. Because for us, it’s not just about doing business, it’s about building trust with every customer who walks through our doors.

Love doing business with Karen! Have purchased many nice pieces of jewelry from her for myself, my…read morewife and son. Highly recommend this place. They even service our jewelry for readjustments and polish. Prices are very reasonable.

Me gustaria dejar mi review, la chica Karen was very helpful and work with my budget, thank you…read moreill be visiting again soon. Thank you

Worst service ever... when in there to buy some gold both workers that were on shift were…read morecompletely rude... stood there for literally 30 minutes while they stood there and shuffled papers.. will never go there again, felt totally disrespected..

Don't ever bring electronics here they will mishandle your product just to not check up on it to…read moresee if it's effective after taking it out of their vaults, which should be mandatory protocol for any tech stuff. Yet they want to have the audacity to say that I damaged my own iPad whom which I've had about a year already & no matter what this hasn't happened even the first time I brought it here it worked fine. For some suspicious reason they didn't bother to check to see if the item worked or not I wasn't in no rush either. I just blindly thought they would take care of my belongings just to come home to my ipad not turning on even after a 30 min charge.

They gave me a fair loan on my 24k gold charm ! They worked…read morewith me on final payment as I was late !! This charm was from a dead family member and was heartbroken I had to take a loan on it !! I told them story abt it being my dads and they really did seem sympathetic and worked with me till I got it back times are tough they stated to me and people need cash quick Sometimes , Very professional staff thank you For helping me

Definately never going back to this business. Simon does not have a sense of integrity. And instead…read moreof making his customers feel safe, he will let you know he does not care about you. Really bad experience. Do Not Reccommend.

Fue mi primera ves entrando a esta locasion normalmente voy ala de san diego todo fue muy bien…read morenomas la mayoria de las muchachas me miraban muy feo y me incomodaron ami me atendio una llamada vanessa y fue muy amable y paciente conmigo. gracias vanessa

Esta tienda es mi Sueño Dorado, encuentro todo lo que busco , y el personal son como el Oro,…read moreValiosos en Cortesia y Atencion, con un Sonrisa siempre me Ayudan en todas mis Compras !! Feliz en mi tienda Favorita!

The best person that has a great customer service in person is Michael who takes his time to take…read morecare of his customer with kind attitude and professionalism. Majority of my dealings with through phone were irritating and frustrating coz most people I talk with are so in a hurry and are inaccurate with their information especially with the renewal of loans. They try to say things you want to hear but no follow through. I was told inaccurate balances and promised electronic copies of renewal that I have done over the phone coz I had the flu were never sent.

TERRIBLE SERVICE! They charge me $35 dls for certificated…read moremy purse and they not gave me my document, I called couple of times to requested. " don't go there "