This was my first time at Zara! I was here to buy a winter jacket that was a little less bulkier…read morethan what I already had. The men's section is in the second floor and they have quite a collection! It took me a while to nail down on what I wanted exactly. The folks at the cash section are helpful and well organised. I took my purchase Home and used it the next day. I really liked the fit and was content with the warmth that the jacket gave me. After a week of usage, I suddenly found that the stitches had worn out on one side. This was odd. I've heard of Zara's quality. I was frankly disappointed. But I've heard that such issues are not uncommon with mass produced goods. I went back the next day, and they were more than glad to give me a refund or an exchange. I chose to take a return, which they promptly serviced back in cash. I then went around the store to find another jacket. I found a different jacket and went ahead to pay for it. I stepped out, walked around for a minute and found that I didn't like this as much as the previous one. I headed back to the store asking if I could exchange it. They said that it's not company policy. But after I requested them, the staff was very courteous and allowed to me to exchange this back for the original style I had taken. This was what impressed me. I am a fashion noob and hence had no clue what I really wanted. They went above and beyond to satisfy me. I'll definitely come back here for my future purchases.

Out of 3 clerks asked nobody coupd tell me the exact fabric of a sweater, other than "wool"…read more People working here are just a bunch of lifestyle wannabe fashion kids that dont actually know anything about clothes. But hey their undercuts are freshly groomed!

From the owner: Das Sortiment von CLASSICO reicht von hochwertigem Strick über Shirts, trendigen Chinos und Denim…read morebis hin zu edlen Fellwesten und lässigen Lederjacken. Auch Accessoires wie Schmuck, Schuhe und Taschen sind wichtiger Teil des Angebotes und lassen Fashionistas Herzen höher schlagen! Jede Saison wird das Sortiment von dem Einkaufs-Team erweitert, Fashion-Spots aufgespürt und neue Trends eingebunden. Neben den gängigen Fashion Shows in Berlin, Düsseldorf und München besucht das Einkaufs-Team ständig auch diverse Showräume, um dort die besten Looks und Key-Pieces der Kollektionen zu ordern, die konsequent der Philosophie des Unternehmens folgen müssen. Die Artikel sollen qualitativ hochwertig, lässig und trendweisend sein - denn Fashion, die über die CLASSICO-Shops vertrieben wird, spricht die moderne und selbstbewusste Frau an, die selbstverständlich mit Mode umgeht, über Trends informiert ist, sowie großen Wert auf Qualität und guten Service legt. CLASSICO bietet über 100 Top Brands an.