# They take the liberty of canceling your appointments even without your confirmation!!!…read more If you ever want your doctor's appointment to be canceled, even without your knowledge, then you are in luck, and the Doctor's patient service manager takes all the credit and liberty in doing this. Personally, I don't know the doctor, but I saw really good reviews for her and her team. Thinking that they would all be professional and provide an excellent diagnosis and service, I scheduled an appointment with her by calling Sutter Health's patient care line back in June this year for a UTI/Vaginal discomfort diagnosis. I got very frustrated when they cancelled my appointment today (10/4) for the one I had on (10/6) without even asking for my confirmation. They called me around 11:30 am while I was still in an office meeting, and even before I could hear the voicemail and respond, I got a message on the Sutter Health app saying that my appointment had been cancelled. My husband and I kept calling the Los Altos office from noon to 3 pm to find out why and how they could proceed without my confirmation. We just kept hearing that the manager was still in her "lunch". Only after speaking with patient relations was I able to connect with the relevant person. The staff member (Betty) who spoke informed me that they had the right to cancel my appointment without my consent, and I should be aware of all the conditions related to OB/GYN that Dr. Shin would diagnose. We found these comments to be unprofessional and rude, lacking empathy for me. Additionally, in the reason for cancellation, they mentioned that since I have already established my patient care at another facility within Sutter Health, I should go there instead. This seemed absurd, as I had already scheduled an appointment with the Los Altos center earlier in June. How can a patient be expected to be aware of all this information? Isn't this the duty of a patient relations manager? In the end, the staff sounded a little rude and even said, "I know you have a patient relation number, and if you want to proceed with the grievance, go ahead." This kind of attitude in health care is unacceptable, and it is not fair to cancel a critical appointment without a patient's consent. My right as a patient to reasonable continuity of care, advance notice of appointments, and participation in care decisions was violated. I request that the Sutter Health Patient Care Team investigate this matter so that, in the future, no one can end up in a similar situation.

Dr. Karen shin is very kind and professional. She always…read morecares about her patients and provides high quality care to them. Dr. Shin saved our lives (my son and myself) I had preeclampsia in the third trimester, she helped me found it and provided very good care to me.

I wish Dr. Anderson was my OBGYN since pregnancy, but she wasn't accepting new patient for treating…read morepregnancy at the time (about 4yrs ago now). I was in labor for 4 days. They tried everything from induction to breaking my water. But my baby was just too comfortable to come out. Mind you, I was going for all natural so I wasn't given any type of epidural anesthesia for the first 3 days. Until day 4, they wanted to try the maximum amount of induction medication and worried that I wouldn't be able to handle it, so I was then given epidural. One of the doctors broke my water on day 3 evening, hoping it would trigger the baby to go down more, but unfortunately didn't do much. Dr. Anderson came and greeted me on day 4; I told her that I recognized her because I was trying to get her to be my pregnancy OBGYN. She was the most caring doctor throughout the 4 days I was there. She came check on me as she promised every hour. She came in to let me know that she was performing a C-section for another mom so it would take longer for her to come back to see me. Then, she came right after she was done. In the evening of day 4, she recommended C-section because it was almost 24hr since my water broke, and the baby might be too big to come down any further any time soon. I asked if she can perform the C-section for me - although she was time for her to go home, she said yes and promised to be there for me. I agreed with the C-section and they started to get the surgery room ready. Dr. Anderson talked and explained every step throughout the surgery. My baby came out perfect and she was weighing at 9lbs. Perhaps that's why she wasn't going down. Again, how I till this day, wish I saw Dr. Anderson from day one of my pregnancy or my labor. I really think that my experience would be a lot better than it was. I recommend Dr. Anderson for all the moms out there.

I had less than ideal experiences my last two OBs so I wanted a new one for my pregnancy. After…read morereading countless reviews I found Dr. Anderson and to my luck she was taking new patients. She is one of my favorite doctors I've ever had. She was so patient with all my questions and never made me feel rushed which was such a relief- it's never fun when a doctor makes you feel like an inconvenience. She is so knowledgeable, would be thorough when answering my questions and go through all my options. She is friendly and always made me feel like a priority. I live about 45 minutes away but it was totally worth it to drive that far and I couldn't be happier with the care I received throughout my pregnancy!

Thank God she's retired. God who knows how many people she caused pain to. Thankfully, I now have a…read morehealthy 7-year-old (naturally with no intervention or fertility treatments), and I credit that to stepping away from Dr. Ecklund's care and finding providers who truly listened. I'm currently under the care of a physician affiliated with El Camino Hospital and Bay Area Maternity, and the difference in attentiveness and support has been night and day. I would not recommend Dr. Ecklund, particularly for anyone dealing with sensitive or complex reproductive health issues. While she was helpful when I first saw her nearly a decade ago, my later experiences raised serious concerns about the level of care provided. Over the years, I experienced four miscarriages. After the first, Dr. Ecklund was completely unreachable, and another doctor had to step in. During my second miscarriage, she did not follow appropriate protocols, such as conducting a full panel of hormone tests -- something I ultimately had to advocate for myself. Most recently, after discovering I was pregnant again, I reached out promptly, given my history. Despite previously telling me to notify her immediately in such a case, her office stated she would not see me until 8-10 weeks. While this may be standard for most pregnancies, it is not appropriate for someone with recurrent pregnancy loss. Fortunately, I was able to find a more responsive and compassionate provider, recommended by a friend, who saw me right away. In addition to the lack of individualized care, I felt there was an overall emphasis on promoting fertility treatments rather than investigating the root causes of my miscarriages. After my second loss, Dr. White -- covering for Dr. Ecklund at the time -- strongly pushed IVF, despite the fact that I had been able to conceive naturally each time after only a few months of trying. It felt less like a thoughtful recommendation and more like a rushed, sales-driven approach. Finally, I find it concerning that my original review on Yelp appeared to have been hidden or removed without explanation, requiring me to repost it. I believe it's important that patients are able to share honest experiences, especially when it comes to critical matters like reproductive health.

Many years ago when I was pregnant with my youngest, I had transferred to her in Sunnyvale. I had…read moregestational diabetes with my previous pregnancy. However, time went on and I attended a group for pregnant women with gestational diabetes and learned that they had been tested for gestational diabetes earlier in their pregnancy than me at the stage after I had transitioned to her. However, from my recollection I asked her why she hadn't referred me for testing and she acknowledged she should have but she would at that time. It turned out after testing I did indeed have gestational diabetes but it was not being addressed unless I had asked her for testing. I later tried to address with my diet monitored by a type of dietician but ended up taking insulin. When I called the managing doctor or director at that time he initially heard me out. He agreed she should have had me tested earlier but then asked me curtly, is your baby alright? I said as of now yes. Then he stated curtly again, "well then?" In such a cold tone. I was taken aback. I ended reporting to my insurance carrier and they took the report. She was nice in terms of her bedside manner. However, whether due to being busy or whatever the case there is no excuse for the oversight especially given my pregnancy complication from my previous pregnancy.

Wonderful Doctor. Listens but also knows how to hear what you need. She lightens the weight off of…read moreyou and helps you work towards your goals. She makes things less stressful for me when it comes to planning my habitual changes.

AMAZING Doctor and super person! She listens and provides honest feedback…read more Love Dr White!

Dr Mhamunkar is excellent. She's highly experienced and knowledgeable, I could 100% trust her with…read moreeverything throughout my pregnancy journey! She answered all my questions and concerns like a mother would! She's such a kind doctor. She is thorough with her treatment and ensures no stone is left unturned in case of any complication/abnormality at any point of time. I had a wonderful experience throughout my pregnancy all the way to labor and delivery I am eternally grateful to Dr Mhamunkar for delivering my baby and being a strong support through the process!

Doctor is experienced and good. She offers good advice and is attentive…read more This review is however for the long wait hours. I have always had to wait more than 45 mins to an hour after the scheduled appointment time for the doctor to actually come see me. It is frustrating and shows no respect for the patients schedule. Her office staff keeps changing, some of them are good while others are downright disrespectful.

Dr. Raja as well as all the staff members are friendly, helpful, and knowledgeable. It was easy to…read moreset up an appointment, I was seen right away, and Dr. Raja spent a lot of time getting to know me, my medical history, and answering all my questions. Highly recommend Dr. Raja!

Dr. Raja was hands down amazing! Her assistant Leann Was great as well! Such a welcoming and loving…read moreenvironment! Recommend her to everyone who is dealing an obgyn. !

Dr. Linker is amazing period! She is very attentive, knowledgeable and extremely supportive in…read moreanything and everything. She delivered my first baby 2021 and she will be delivering my second child this year as well 2022 at El Camino Hospital (health). Questions answered quickly and she is very sincere when giving you options and answers. Love her, and I hope she never retires! -Claudia R.

To book an appointment with Dr. Debra (OBGYN) is getting harder and harder as time goes by towards…read morethe end of my pregnancy. First I could not get an appointment with her but her nurse partitioner or her colleague one week before my due day, as I was told that she was all booked during that week. Indeed, when I saw her three weeks before my due day, she mentioned that she did have several available time slots for that week, she did not know why the reception told me she is all booked up! For my past Patrum appointment, she first canceled my appointment due to an emergency which is understandable, but instead of rescheduling appointment with her in a timely manner, the reception informed me an timely appointment (within 1 week) is only available with her nurse practitioner or I can book an appointment with her after TWO MONTHS!!! I have no choice but to go ahead with an appointment with her nurse practitioner who has not seen me once before. I was notified of the change about my appointment within only 30 mins of my appointment which has created a lot of trouble for a new mom. Last, on the rescheduled appointment day, she postponed my appointment time by 30 mins again. The unorganized booking system here brings me a lot of trouble in both physical and mental levels. I would never come back to this provider in the future.

Went to visit her with a lifelong issue and was immediately brushed off, and after some testing,…read moretold that I didn't need surgery. I visited my prior doctor, who was well aware of the issues, without any testing. My prior doctor was able to refer me to an El Camino Surgeon, Dr. Kirby Tran, who performed the surgery and removed a 14 cm growth from my abdomen. It is quite frightening to consider that had I left it with Erin Chong and the rest of PAMF, the issue would not be resolved and who knows what would have evolved from it.

I really had a great experience with Dr. Chong. She is really caring and very insightful.read more

Dr Tong is an exceptionally caring healthcare professional who genuinely listens to patients'…read moreconcerns and needs.I have complete confidence in Dr. Tong's abilities, knowledge and exceptional skills have made a significant difference in my health and well being. I could see a significant difference when other OBGYN substitute for her when she is Out of office. I would rather not see other doctors in the hospital and wait or cancel my appointment if Dr.Tong is not available. She always made sure to address all my concerns with compassion. She helped me stay clam when I was rushed to labor and delivery at my 25th week for preterm delivery, made sure to give proper treatment to continue the pregnancy till full term. I strongly Recommend Dr. Tong , especially if you are a first time mom.

Dr. Tong is incredibly professional and thoughtful. She practices with care and compassion and…read moreworks with her patients to determine the best treatment plan. I feel very safe, supported and reassured in her care. I highly recommend her to anyone looking for a great care provider.