Thank you so much to alexis for helping me out and being so patient. I,was having issues with my…read morerental assistance.And, she stayed on the phone and spoke to the other customer service agent. She, had so much knowledge and made everything so easy. She was professional, patient and just a joy to speak to. She brightened my day and alleviated all the stress that I had with the situation. I am glad that I only had to make one phone call to get everything done. She definitely needs a raise and needs to be promoted. Thank you, alexis, for all of your help. . Tiffany manous

I was working with Karen Malat who I was referred to by another agent who could not help me. I sent…read morea very detailed email with what I was looking for, important information about my home, updates, my cars and how we use them. It was extremely comprehensive. When Karen first quoted me she did not follow the comprehensive email I had sent and replied with wrong quotes. Seeing that this was an oversight and giving people the benefit of doubt I emailed her back asking her to change the wrong items and re-quote. I also confirmed that my moving violations were taken into account. I have an illegal left turn during posted hours and an accident at a known issue intersection on my record at the moment. She replied with the corrected quotes and even went as far as to send me my record that was pulled and in the email in black and white, she says they were taken into account. A few weeks later, I email Karen back after I had time to look at all other competitive quotes and tell her, I would like to purchase the policy with Erie. She replied that they have tightened their guidelines and I'm not eligible. What???? I had just talked with her two weeks earlier, this seems ridiculous. I question her and she re-quotes me with another company almost $1000 more. I told her, no thanks!!! I asked to speak wth her supervisor because that is who Karen blamed for the mistake and she says "Carol" will call me. Then she sends a follow up email that the owner of the firm she works for "Tyler" will be calling me. Neither of these people have called me. This is a prime example of how not to do business. For a business that gets paid if I buy a policy, you would think they would try to keep me- see what they could do for me or at least talk to me!! I'm pretty disappointed in how this went down and the complete lack of customer service this firm provides. I would look elsewhere for insurance. There are a ton of firms out there that would be willing to provide better customer service than this, even if they are unable to provide you with a policy.

We have been with Freedom Insurance for years and have always been happy with the service they…read moreprovide. Gary and Julia have been so helpful. We would definitely recommend Freedom Insurance to anyone..

Freedom Insurance Agency is a locally owned and operated business in Carroll County. Over the…read moreyears Mark Wurster has reviewed my policy many times and suggested and implemented changes to get me better coverage for less money. The level of service is outstanding. I don't keep up with changes to laws and/or policy changes. Freedom Insurance does that for me. There is always some there to answer the phone if I have any questions or need anything. I know someone is looking out for me and I am not just a policy number. This is a place that cares about the clients.

Eddie Bleiberg's team has been nothing but excellent since we switched to them. Not only did they…read moreprovide us with better coverage for lower rates, but the staff have been prompt, professional, friendly, and helpful with every request or concern!

Michelle from the State Farm Eddie Bleiberg team is truly outstanding. She is always attentive,…read moreresponsive, and goes above and beyond to make sure we fully understand our options. Michelle takes the time to explain things clearly, listens with patience, and genuinely cares about finding the best solutions for our family's unique and sometimes complex needs. She's helped us identify real cost savings without ever making us feel rushed or overlooked. It's rare to find someone who is both highly knowledgeable and deeply understanding, Michelle is exactly that.

Great insurance agency with even better customer service. They are able to offer multiple options…read morefor both personal and business insurance in many states across the nation.

The best insurance broker in Baltimore! Able to write insurance policies in other states too. Fast,…read moreefficient and helpful staff!

Josh and Ashley Nguyen is amazing and very understanding of my situation. They always lent a…read morelistening ear with professionalism and respect. They both provide excellent service and will go the extra mile for you and will work with you. The entire staff is amazing there in Owings Mills if you can't get them two on the phone. I truly recommend State Farm for your needs.

Mr. Louis was very helpful and answered all my questions regarding home and auto insurance. He is…read morea "GREAT ASSET" to State Farm!!!

Fast, friendly & efficient service. Always knowledgeable & willing to answer any questionsread more

I have been with State Farm for over 20 years. I have been with Andrea for 10 plus years. Her and…read moreher team have the best customer service in the industry. I trust her advise for my families security. A++++++ Katie is absolutely a superstar.

It was very convenient for me to get my car insurance through Allstate. Merle is so cooperative and…read morehe was able to lead me successfully through the process. As to any concerns or questions I have, he's been always ready to answer and help me through the phone or the email. This was very important to me , especially at the beginning, when many things weren't not clear enough. I highly recommend working with Merle Kaplan!

I would like to thank Mr. Dan for helping my roommate and I set up our renters insurance yesterday…read more He was easy to talk to and very professional. Also a big thank you to Julie, Allstate's secretary for making us feel at home. Merle Kaplan has a great team and I will make sure to recommend him to my friends and family. - Wendy

Denying coverage with little explanation. New home purchase, told we needed a second roof…read moreinspection because it was slate. Got it done and no problems found. Denied coverage because underwriter "saw lifted slates" in picture - two different independent contractors did not find any lifted slates. Repeatedly asked what would need to be done to get coverage issued and could not get an answer. Would not even get back to us with what pictures were used or where they were seeing the supposed 'lifted slates.' Able to easily get insurance elsewhere.

From the owner: Welcome to the A. L. Howes Agency, Incorporated family. We have been successful because our…read moreemphasis has been on service - service to our customers, our companies and each other. A commitment to exceptional service is our goal; our path to that goal is the GOLDEN RULE. We want the A. L. Howes Agency to be a place where we are proud to work and where each member feels an important part of the team. We offer superior products in the following personal and commercial lines: auto insurance, homeowners insurance, business insurance, and life insurance.