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    Wayne Animal Shelter

    5.0 (2 reviews)

    Services - Wayne Animal Shelter

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    7 years ago

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    Happy Paws House Calls - My Beautiful Princess

    Happy Paws House Calls

    (57 reviews)

    Dr. Mini (and Ron!) to the Rescue! (Thankfully!)... When we…read morefound out that we were going to be back in Rockaway, I reached out to Dr. Mini to see if she had any availability because Sierra was in desperate need of some dental care (immediately!) What I received was a quick response (via text) and I actually thought I was talking to a receptionist. What I didn't realize was that I was talking (texting) with Dr. Mini, herself, even though she was ON VACATION! She did an amazing job on Sierra's teeth and I would definitely recommend her (and even give her more stars if I could!!)

    Helping your dog cross over the rainbow bridge is never easy but having a good experience is…read moredefinitely something everyone takes for granted.. our girl took an unexpected turn last Thursday and we made the decision to put her to sleep at home that night.. I stumbled on happy paws on google/facebook and I really wish another vet had an opening and was able to come to our home. From the second I spoke to Dr Mink I felt rushed. I initially called her around 12/1pm to ask if she had an opening and she did from 6-8pm that she can be here.. I tried to call her back to confirm but she said she was in a house call and she'll call me back.. call back never happened.. turned into just a text exchange confirming she can come between 6-8pm. When she got here at 6:30 all we wanted was 10 extra minutes with our girl.. she made it seem like I was asking for an hour and said she can give us 5 minutes as she has another appointment right after.. I already got annoyed at this comment right from the beginning. When she came in first thing she asked for was payment.. no asking of what our girls name was, how old she was, what was going on.. nothing.. zero sympathy.. went straight for payment and then straight to almost giving her the first shot to put our baby to sleep.. she then gave us maybe 5 minutes and went straight to shaving her paw and putting in the IV line.. After our girl was gone the Dr gave us zero information about cremation.. all I got was can you pickup her ashes in Clifton? That's it.. no name of the company nothing.. we were also in total shock still so even asking these questions then completely went over my mind. I had to text her the next day asking when we can pickup her ashes and when they will be ready.. all I got was an excuse saying she sent the information already but the text didn't go through so she will resend them. In the end we picked up our girls ashes and paw prints on Tuesday, all no thanks to the Dr, I called the cremation place myself and was told everything was ready for pickup. I just hope this review helps others.. we were going through one of the worst days with our girl and looking back at all the things that happened I really wish we went with someone else.

    PetSmart

    PetSmart

    (63 reviews)

    Left the store in tears because of what I saw in the betta fish aisle. Cups of fish full of their…read moreown feces and algae, some dead, some gasping for air, others just plain old sick. I let one employee know, who called another girl over. she told me the fish "like to lay down". I told her i have a betta fish and theyre not supposed to be swimming in algae. She said "they would be cleaned tomorrow" (good to know theyre not cleaned daily). She took one dead one and one gasping for air "to the back". Guess that one wasn't saved. Got death stares from her for the next 15 mins i was in the store even though i did not blame her. So i bought another sick one and saved him (hes doing so well now just because i gave him clean water and space). But his fins are all ripped and tattered because he was corroding in his own waste. Shame on you, Petsmart. For real... do better.

    I do not recommend using this location if you have a cat. I booked an appointment for my cat to get…read morea haircut, deshed, and bath. I really just wanted him to get a haircut and deshed, but that wasn't an option. Upon arrival, they told me it would take 2 to 3 hours. This made no sense to me. When I asked why, they admitted that they overbook every appointment and always have too many animals and not enough people to perform the pet grooming services. I received a call 2 1/2 hours later telling me that they were not able to give him a haircut because he was too "anxious," but they gave him a bath and deshed. I was very annoyed. It is their job to perform grooming services, yet here they are calling me saying they cannot perform grooming services. I basically had to pay $100 for a bath I could've done at home and for them to deshed him. When they brought him from the back, they handed him to me and said he's still wet because he was too "anxious" to finish drying him. They couldn't even blow dry the cat! To top it off the added a "Special care fee" to the bill. They couldn't even do the job that I paid for, yet they were charging me an extra fee.

    Wayne Animal Shelter - animalshelters - Updated May 2026

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