I called and visited w/Ken at Watersong the week of 2/5/2024. I had been getting "Detected Trojan Notifications" for several weeks on my Mac laptop. Ken suggested I stop by his office, (although it was close to his closing time). He took time to ask a few questions, quickly diagnosed the problem and after less than twenty minutes, Ken handed my laptop back to me. I highly recommend Ken at Watersong. I'll never go anywhere else for computer services in the Yampa Valley. WMS read more

Great service, truly over and above what I expected! Ken was friendly and helped me with any problem I had.

I brought my HP Chromebook in to see why the charging port wasn't connecting to my power supply. Ken took a look at it, figured out I had a second charging port that was working just fine. He didn't charge me a dime or make me feel stupid for not seeing it first. read more

I am from out of town and needed help badly. Ken saw my problem quickly and realized I had a piece that had gone bad and would need to be replaced. It was done quick enough that he wasn't even going to charge me. I bought an interim piece from him in the mean time To get me through until I could replace the real problem. He is obviously honest, fair and competent. I would easily return there if I ever found the need again. read more

What you want (when you're just in town for a few days on vacation and your computer is on the fritz) is a computer/tech-savvy dude who picks up the phone, asks you a few questions, and makes recommendations, even if they don't involve using his services. This is basically what happened. My daughter's laptop wasn't charging. We thought it might be the power adapter. He talked me through the issue, said the power adapter must be working, since the computer worked while it was plugged in (just didn't charge). He thought it was probably the battery (which was something he couldn't fix--we'd obviously have to order it from Dell). He also offered for us to come down and try his chargers if we wanted to, but was more than happy to pleasantly provide some basic advice over the phone for free and let it be. read more

I was working remotely in town for the week when my laptop decided to stop taking a charge. Ken helped me reboot my computer and explained the issue. Super nice, super helpful, and my laptop was finally able to charge up with Ken's help. Would recommend to everyone! Thanks, Ken!! read more

Ken at Watersong maintains a strong knowledge base and a practical level experience here in the Yampa Valley. For six years we have exclusively used Ken's expertise for those rare, sudden computer crashes, computer virus protection updates and enhancements for our home Wi-Fi network (Before Watersong, our experience and satisfaction with computer related remedies here in the Yampa Valley was quite poor). Ken worked with Harry (Anythingtec) to fully integrate and optimize our Wi-Fi/Roku video streaming during the audio-video update. Many small business owners in town utilize Watersong for their commercial computer related needs. 'On time' home visits, budgetary minded solutions, prompt communication and quick project turn around characterize our experience @ Watersong Computer Services. read more

Excellent!! Traveling recently in the Yampa Valley and Ipad went dark - found Ken at Watersong and he had it up and running a matter of minutes!! This guy is the guru of all things "computer" and our only regret is that we live so many miles away, although I wouldn't hesitate shipping repairs, etc., his way...well worth it! The Yampa Valley is extremely fortunate!! read more

Extremely knowledgeable and helpful. I had issues with my keyboard on my pc and the gentleman working had it fixed up and running in under 5 minutes. read more

very responsive. extremely knowledgeable. the only person I have ever had to call. Thanks Ken.