I have been receiving the Waterloo Courier as an E Edition for a few years. I would have to haggle with them, get a lower price. Call back 5 months, haggle get a lower price ect. Well, the letters came more often and the discounts were less and less. I told the lady on the phone, I want to cancel. You can tell the reading a script because they say they acknowledge your frustration and then they shoot you a lower price. You say again you don't want the paper, again they try to lower the price. You say fine as long as I don't get another letter or email but of course you get it. I finally had enough, I was assertive and telling them that their script would not work. They had to transfer me to someone else who also try to hagle with me. They finally told me that they had canceled my subscription but at this point I don't have an email confirming that and I'm sure I will get money taken out at renewal time read more

I cancelled my E-edition account 4 months ago and they continued to take $27.99 out of my banking account each month. They refuse to refund my money even though I have not received the e-edition since the cancellation. read more

I subscribe to the Courier for my place of employment. The last several years our bills have increased dramatically. I have called and asked for a reduced rate and have been given approximately a 50% reduction in price. Rates are vastly different for others I've talked to with the same service and who live/work in close proximity. The cost for the paper/delivery does not appear to be transparent or uniform. In addition to this, I have not been able to obtain a revised invoice. I paid with a credit card. My place of employment requires a correct invoice for the credit card bill to be paid. I have emailed and called eight times over the last 40 days, asking for the revised invoice, and still have not received it. I've asked to speak to a supervisor and have been put on a list for them to call me. I haven't heard from a supervisor. I've emailed the general manager and customer service to tell them of the problem. I have not received a response. read more

I had a previous subscription with the WCF Courier at the end of 2023. I emailed the Courier to have my subscription stopped before renewal. I lost access to the WCF Courier articles and could only see 3 free articles. One would think that their subscription was canceled. Fast forward to July of 2024, and I get an email that states, "Reactivate your Subscription at $1 for 6 months". This is enticing, so I resubscribed. Upon resubscribing, I have been charged $1 daily for the last 30 days. I have called their customer service twice to enquire about the charges, and they tell me I owe a balance of $70, all dating back to February of 2024 when I canceled my subscription in January (I have proof). Twice, I have been told that they will waive my "balance" and the additional money I have been charged. I am still getting charged. WCF courier needs a new call center and to stop scamming customers out of money. read more

I have been receiving the Waterloo Courier for years. I have called several times regarding the carrier who throws the paper on the driveway where we have to walk out in the elements to get it. IF its raining the paper is soaked. Today the paper was thrown in the driveway and the plows came to plow the driveway and the paper was shredded and blowing all over the neighborhood which we tried to retrieve so not to blow ever where. The paper was in shreds. We will be discontinuing the paper with the prices and this kind of service. Thanks Mary F. read more

Big article in the Sunday Nov 24 paper that the paper for Thanksgiving Day was going to be the biggest paper of the year, weigh 4 lbs and be delivered on Wednesday Nov 27. I don't have a paper on the 27th so I call the circulation number only to get cut off due to "difficulties". I have had enough issues with delivery that I have a number for a local supervisor. I call and get her voicemail, leave a message and she does call back. She's having 'issues' reaching my carrier but something about the carrier technically having until 5 Thanksgiving Day to get the paper delivered. Fine - I let it go and expect to have my paper Thanksgiving morning. Next morning - no paper - I call the circulation number Thursday morning, actually talk to a person - not in Iowa - and let them know I still have no paper. It is now Thursday night - 24 hours after the "biggest paper of the year" was supposed to be delivered and I still have no paper - no ads for the biggest shopping day of the year. And they wonder why people no longer subscribe to the newspaper. read more

I currently pay $32 per month for my subscription- got a letter a couple of days ago saying the new rate will be $44 that's huge increase especially since most of the paper are ads I don't look at. I'm not willing to pay $44 per month read more

Received a letter in mail dated 03/13/2019 announcing that my monthly rate would increase from $25,75 to $34.00 March 29,2019. I tried calling the number that was on the letter, if I had any questions, after pushing 5 different buttons to try to talk with someone, a voice told me to wait for the next available customer Representative. 23 minutes 27 seconds later a person spoke with me with a very foreign accent, I asked to speak with someone that I could more easily understand, his reply "you are talking to me now, so I must be able understand him." I could go on about this so called conversation but I won't. I NEVER DID TALK TO A REAL LOCAL PERSON AFTER 4 MORE CALLS. I am going to CANCEL this paper tomorrow if I have drive 20 miles to Waterloo to do so. They have voice mail when you try to call, so as not to have to talk to in person. I Have been buying this paper 30 plus years. IT IS A SHAME THAT AS THE PAPER BECAME LESS EFFECTIVE WITH CURRENT NEWS (BEING A AFTERNOON PUBLICATION) IT MUST RAISE IT'S RATES. With this kind of service now in place, I WOULD NOW RECOMMEND THAT IT SHOULD NOT BE BOUGHT, UNLESS YOU NEED SOMETHING TO WRAP A DEAD FISH IN. read more