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Waterford Precision Cycles

4.4 (8 reviews)
Ultra High-EndBikes

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Deerfield Cyclery

Deerfield Cyclery

4.3(75 reviews)
45.2 mi
•$$

What a great team Greg has at Deerfield Cycle. Have done business with them the last couple of…read moreyears and they're professional, understand our needs and comes up with a solution that is terrific. Strongly recommend

About a month ago, I brought my dad's bike in for one simple reason: to fix the brakes for his…read morebirthday. Instead, when I came back, they told me they repaired a crank that they claimed was "bent and unrepairable" -- something I never asked them to diagnose or fix. You shouldn't perform extra work and charge a customer for it without approval, especially when it wasn't the reason the bike was brought in. When I came back to address this, Dusty (one of the mechanics) was very reasonable and genuinely helpful. He understood the situation, and worked with me to reduce the bill from $140 to $40, which I appreciated. Honestly, if the bike actually needed that repair, I can live with the charge. The real issue was the attitude and handling of the situation by the owner. I waited about 20 minutes for the owner to come speak with me, even though I had to be at work and had to ask Dusty to grab him again. When he finally came out, he was dismissive and rude, repeatedly fixating on the $40 price instead of addressing the real problem -- that the wrong repair was done in the first place. Even after calmly explaining that I wasn't blaming him and simply wanted some accountability, he kept responding with, "I wouldn't have done this for $40," completely missing the point. When I politely asked if there was anything he could do to make it right after a month of inconvenience, he flatly said no. This could have been handled professionally and respectfully, but instead it turned into an unnecessarily uncomfortable interaction. Big credit to Dusty for being understanding and helpful -- unfortunately, the owner seriously dropped the ball here. I won't be returning, and I'd recommend being very clear and cautious about approving any work before leaving your bike here.

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Waterford Precision Cycles - bikes - Updated May 2026

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