Instant service and well done. Cheap price for excellent work…read more We went to two jewelry stores before we drove to this site and the jewelry stores each wanted twice the price and we would have to leave the watch and come back days later. This placed was great..

Great service! Fast results!! Friendly staff!!! Especially…read moreSiddy and the rest of the team

Bought my wife's ring there 35 years ago. Needed to have…read moresized bigger [1/2 size]. Brought in for quote and time frame to have done. Both were reasonable and suggestion to have claws redone, I agreed. Parking and vagrants outside can be a problem. Very good friendly service.

Thompson Jewelers has been the only jeweller that I trust and have gone to over the last 25 years…read more Why do I keep coming back? It's the workmanship, the people, integrity, professionalism, creativity, ability to read my mind and of course the stunning pieces from the display cases and the handcrafted custom pieces from the bench. Happy 70th anniversary to Thompson's Jewelers... Cheers!

Lady was very condescending and rude when I asked how much a price would be to fix my Bulova watch,…read moreshe insisted I instead buy a new one she had on display which I of course wasn't interested, I just wanted to fix the battery and band on mine. She said mine was old and after inspecting would cost $200 to repair because the watch is expensive and have to order parts... then insisted I should fix the glass.

I was seeking a new watch and for my watch. the woman who served me was rude, impatient, and…read morecondescending. I was stunned by how badly I was treated.

On 21 June 2025, I had a very disappointing customer service experience at Howard Jeweller in…read moreOttawa when I brought in my Vacheron Constantin Watch for a very simple battery replacement. Upon arrival, I was asked what needed to be done, and shortly after, the Watch Repair customer service Manager came out to speak with us. I was informed that the watch would need to stay in the store for a couple of days, which I found surprising considering it is an extremely high end luxury timepiece. I was not comfortable leaving it behind and politely asked if we could book an appointment for a specific time for the battery replacement so I could be present while the work was done. This is something I had successfully arranged at Howard on the same watch two different times in the past before. Rather than understanding my concerns, the manager became defensive and continued to repeat the cost of the battery replacement -- a price we were already prepared to pay. She also asked what I had paid in the past for the same service. I explained that I had previously replaced the battery at their former location about nine years ago for approximately $40. She insisted I was mistaken, despite the fact that I had actual receipt proof. She claimed I had only paid the regular battery replacement fee and not the luxury battery price. As a customer service manager, one would expect her to be clear on pricing and to show respect for a returning customer's knowledge and prior experience -- especially when that experience predated her time at Howard. After finally stating that the cost would be $150, which I was willing to pay, she added that there would be a rush fee if I wanted it done the same day. This seemed unnecessary, especially since I had already said I was happy to come in at a time that would work for the technician. She said she would check his schedule, but instead simply swiped her finger across her phone and closed it, which I found quite odd. Rather than arguing with a client, why not just check the schedule and provide an appropriate time? The situation escalated very quickly when I reminded her that there was no rush, as I was coming in based on their technician's availability. At that point, she started raising her voice and banged the Vacheron Constantin watch on the glass counter and told me to leave the store, adding that we were not welcome back, something as I have no intention of returning after such a horrible treatment. The entire experience was unprofessional and frankly shocking, especially compared to the service I received years ago at their previous location. The former repair manager and staff were respectful, knowledgeable, and valued customer relationships. These are qualities that appear to be completely missing in the current staff. I left the store feeling very disrespected and disappointed. Later that afternoon, we went to La Maison Monaco at the Rideau Centre and ended up purchasing a gold necklace from Gucci as a graduation gift for my son. That was money I had intended to spend at Howard if I had been treated with the courtesy and professionalism all clients deserve. It is unfortunate to see such a decline in customer service, and I sincerely hope Howard Jeweller reevaluates how it treats their loyal clients. Customers should be treated with equal respect regardless of what they are wearing, whether in shorts and a t-shirt or in a three-piece suit. Luxury is not just about the product. It is about the experience.

Bought a Rolex Submariner in gold and ss at Howard four years ago. Outstanding experience. I…read morereturned last week to buy a second, this time a Gmt. told they had none and my sales rep Stephany was not present. Left my coord. with another rep. and ... never heard from them. I guess they dont want repeat customers or my appearence did not exude the type of customer they wanted despite my wearing my Submariner. Not a returning customer!

I had the absolute privilege of bringing some of my most cherished items with me into Joe at Joe's…read moreShoe Repair and was greeted with one of the friendliest and honest people who I have had the honor to make the acquaintance of. I brought with me my leather bag from #Zara Man which needed the main zipper replaced, a knife which was hand made by my father in law in Norway which had a sheath made of some pretty thick leather which needed to be stitched up but in such a way as to accommodate the knife and handle which was made of a combination of mahogany an reindeer antler, and finally what I call my "guns", which are a discreet under the arm leather set of holders for a cell phone on one side and cards, money, passport, etc on the other side which is zippered and needed to have the zipper replaced. Made by #Age, this is a piece of my attire which I have worn daily since I purchased it 4 years ago. I didn't have the cash on me to pay in advance so I told Joe that I would be back before closing to pay for the items that I dropped off. He gave me the expected wait time of one week for pickup which was perfectly reasonable for me. After returning from picking up the cash to pay him an hour later, to my delight, Joe had already hand stitched the sheath of the knife, no easy task as the leather is extremely thick and hard. The knife fit perfectly and snugly in the sheath and the stitching job was perfect with the thread matching the leather to a tee. I paid for the items and watched another satisfied customer trying on his leather shoes which Joe had stretched perfectly to fit the customer's feet. The other customer could not have been more pleased and was going to be bringing in another pair of shoes to get the soles replaced. To my delight, two days later, I received a call from Joe and he told me to come and pick up my bag and my "guns" as they were ready. Not a week later, 2 days! I immediately hopped in my car with a shoe which needed to be glued together and the knife which I wanted to have a belt loop attached to it so I could wear it while at the cottage. When I got to the shop, I had the pleasure of meeting Joe's grandson who in Joe's words was even better than him.... Joe had a shop in Toronto for 27 years prior to opening his shop here in Ottawa 6 years ago and from my experience, he is bar none the best leather worker in Ottawa by far and extremely reasonable, affordable and fair when it comes to pricing. If I could give him 10 stars, I would. In addition, the shoe which I brought in and the knife sheath which I wanted a strap for, Joe fixed on the spot for free, I didn't have to wait and I thanked him and his grandson by buying them coffee. My next visit to them will be with my 20 year old #Timberland leather shoes which need new soles and a good revitalization. I have no doubt that Joe is up to the task!

I've lived in this area for almost 3 years and I never noticed Joe's Shoe Repair before one morning…read morethis week as I passed it while riding the bus to work. I saw the sign: "Key cutting". I needed a couple of spare keys cut, so I visited it yesterday. Joe repairs shoes, boots, bags, zippers, replaces watch batteries, cuts keys, has laminating services, and takes passport photos. Joe is a friendly man and stopped what he was doing as soon as I walked in and greeted me. I handed two keys to him and he quickly cut the duplicates for me. A couple of minutes later they were done, I paid him, and I was on my way. Unfortunately, when I got home I discovered one of the keys didn't work. It didn't even fit the lock. His store is only a few minutes walk away, so I went back and explained the problem. He looked at the keys and realized immediately what the problem was. He had accidentally used the wrong blank key for my duplicate. It was the same shape, but not the same number code. Hey, I learned something new. :) He apologized, cut a new key for me, apologized again, and I was on my way home in no time.

Customized service & knowledgable staff! I like to support local businesses & this one in my…read moreneighbourhood does not disappoint!

From the owner: A local boutique jewellery shop that specializes in custom made engagement rings, Canadian…read morediamonds, lab diamonds, wedding bands: classic, fancy or contemporary metal with various designs. All comes from reputable sources. Canadian diamonds are mined from our Northern Canada.

My Dad used to wear a Rolex, and was always into watches. As I grew older, he gifted me a Favre…read moreLeuba when I turned 16. At that young age, I didn't really appreciate what it was, other than it told me the time, and was different from what everyone else was wearing. When it came time to get it serviced, he took me to this little shop on Merivale. Fast forward 40+ years - apparently this shop has been here since 1974 - it has a new owner who's been behind the counter for 10 of those. I've visited many times to get various things done to my timekeeping devices. The service is always excellent - it's fascinating watching him practice his craft, as he makes it look so easy, and what he charges for his service and products is more than fair. Of course, you can't put a price on supporting local business!

These guys really know their stuff and I have brought several pieces here for repair or…read morealterations, including my grandfather's pocket watch and my wife's engagement ring to get resized. I have never had any issues with repairs and any work I've had them do is done perfectly the first time around. That said I do find they can be a little condescending at times as they have often questioned why I would want a piece repaired and they even tried to "out" the karat quality of my wife's ring and were taken back when she already knew and didn't care.