Worst customer service ever. Started using them 12 years ago. At the end of three years they renewed my contract with a call saying I was such a good customer they wanted to give me a free month. Never was the contract mentioned. On acceptance of the free month they renewed my contract without my approval. The cost to buy out my contract was excessive so another 3 years at which time they renewed again with no call, letter or approval. When I called I was put off with sorry you didn't get an email or letter. Not our problem. So I get the info for when the "contract" renews in another 3 years and call in March to cancel at the end of contract date Aug 1,2019. On August 2 we call for our final bill and are told $21.70 with no further charges forthcoming. Today I get an emailed bill for $217.15. I call to check. Oh yeah, that's our pick up fee. It's in the fine print. Great, remember no formal contract sent? Shoddy business practices for years! I would never recommend Waste Management! read more