I've been going to this branch for several years now and I've always found the staff to be pleasant and helpful. Overall, year after year, the bank tellers always seem so young to me (perhaps that's because I'm getting up there in years and almost everyone seems young to me these days), and the attrition rate amongst the tellers is such that it's not the kind of place where you are greeted by name, but they always welcome you with a friendly "Hello" and are receptive and pleased to help with all your banking requests.
About the facility, whenever I walk into the place I notice it has creaky floors, which somehow makes the branch feel less corporate--more like walking into your grandma's old living room. The branch does not use deposit slips for walk-in transactions, which cuts down on paperwork, so that's a plus. Also, the safe deposit boxes are reasonably priced, and easily accessible by their owners.
The only criticism I could level, and it's more of a pet peeve that anything, has to do with rolled coins. If I take rolled coins into any bank for deposit, it always bugs me when the tellers say that they will count the coins after I leave and debit my account if there are any shortages in my coin rolls--I guess the presumption is that bank customers cannot count accurately, but I always think, "what if THEY count wrong?" The customer wouldn't be there to refute it. Whoa, Nelly!!! I'm getting a little sidetracked--told you, it's an OCD pet peeve thing.
Anyway, as far as medium-to-large banks go, this WaFed branch is friendly and worthy of your business. read more