AC went out during the night. The next day I called and within a short time, they came out and…read morefixed it right away. (It was 81° inside and 90s outside) Thank you!!!!!!!!!!!

Bob and the whole crew were very professional. thanks for a great job. They did a great job on my…read moreinstallation of split units. Thanks Bob

Ridiculous quote of over $5k for replacing a window/wall unit. There was no electrical to run or…read moreupgrade, it was already in place with the current unit. I found a name brand unit with more btus for $700 at Lowes. Bill's told me before they submitted the quote that if I found a unit they would quote the labor if I chose to go that route. When I told them I had a unit and asked for a quote they said they're booked for 3 weeks and I might want to call someone else. Wow...great sales work there. It earned you this review...do better.

We had a small leak in our hot supply line under the kitchen sink. No rush just needed it fixed…read more Bill's were out the next morning. They had it fixed in under an hour for a very reasonable price. So if you need any plumbing done give them a call.

We asked for a furnace tune-up. The man who came to our house was prompt, quick, thorough, and…read morewilling to spend extra time setting our thermostat. We were very pleased.

From the owner: Small business serving the Michiana area. Quality service, installation and repair at affordable…read moreprices.

Great company! We hired The Element Masters to replace our…read moreaging 20 year old HVAC system. Their quote was highly competitive and product knowledge helped us decide on exactly what we wanted. The installation was professional and timely and they cleaned up and removed all of the debris. I would highly recommend them to anyone looking for a qualified contractor.

I bought my air conditioner which was some thousands of dollars, and it has cause severe water…read moredamage. if I could leave pictures on here I would. I have emails where I sent on pictures, I have left messages, they have came and did some stuff to it, but it CONTINUES to leak through my ceiling and my ceiling vent. No idea what to do at this point honestly. Doesn't seem like they care or even have the ability to fix it. Wouldn't go through these people.

Today I had Isaac, from Home Comfort Experts, at the house today for a leak under my sink. In…read moreminutes he had diagnosed the problem. Isaac is very personable and knowledgeable. He was able to take photos and show me exactly where the leak was coming from. After repairing the leak he checked, and double checked, to make sure it was no longer leaking. He did an excellent job. I'm in the Home Comfort cland have been for years. I highly recommend Home Comfort Experts for all your HVAC and Plumbing needs!!

This franchise has proven to be expensive, impossible to reach a human for account management and…read moreincompetent in installing my Cummins generator. I would look elsewhere for your ongoing maintenance and any HVAC or generator repairs or replacements in northern Indiana. I think the account management reps name must be "Helen Wait" because you have to go thru hell and wait for anyone to call you back.

This company does not care about you. We joined thier…read moremembership, and it has been a terrible experience. We asked to schedule our spring tune up in March, they scheduled us in May. Then they canceled day-of. Then they GHOSTED us THREE TIMES IN A ROW after re-scheduling us-- over and over-- no call, no-show... three times I had to call/text THEM to see why they never showed up. They never followed up or made good by attempting to fix the issue, even when after I reached out and told them about the TWO MONTHS of straight up GHOSTING and our continued desire to have them come out and perform the services they have been CHARGING US FOR the last 6 months. If you like being left in the lurch for MONTHS with terrible customer service and no communication, this is the company for you. Buyer beware, these guys do NOT care about thier customers at ALL.

They are not locally owned and operated. The prices are outrageous. I had issues with install and…read moreit could never talk to someone other than call center person who could not help and said they would pass on info and to expect call back within 24-48hrs ( way to long) only to never receive call back DO NOT USE THEM and share with friends and family. When they were family owned they were great but they have been bought out and are terrible now.

This is the absolute best experience I've had with any type of skilled trade company that wasn't a…read morepersonal friend. My boiler kept going out, and Marty (who is very personable, informative, and honest) was an absolute pleasure to do business with. He was very conservative with his approach, fixing the cheapest possible cause first. He ordered an expensive part and kept it in his, so in case the first round of repairs was not enough to fix the malfunction, he could come over quickly and get my heat back on without any delays. Luckily, that first thing wound up fixing the issue, and I didn't have to pay for what would turn out to be an unnecessary, much costlier repair. It doesn't hurt that the company has very customer-friendly policies: responsive 24 hour service (not just lip service), no diagnostic charge if a repair exceeds the cost of the visit, and no charge for any subsequent visits for the same problem within 30 days. Trustworthy, reliable repair is notoriously hard to find, but I've found it here!

Scamming senior and the sick. Set up a rental of water softener for my sick brother by putting it…read morein my parents name. Rental agreement is 10 years and you never own the water softener. Jeremy Young Took advantage of seniors convinced them it was a service plan. Brother died 1 year later and now the home is being sold, but now the senior parents have to pay off a scam rental, then pay for a new water softener to get the house sold on top of it.

Used this company for quite sometime - yet today upon arrival for just a PM they chose to charge…read more Freon in doing so (without quoting) I got a $380.00 charge? Funny gentleman stated its a obsolete Freon thus the excessive cost yet even funnier for a product obsolete and in short demand it happened to be on his truck? Had them come quote HVAC late last year so I assume they know the Freon type so I'll give them that but not relaying cost before doing said work - I'll see to getting a quote elsewhere now for new units!

Hired them to install a new tank on my well. Their master plumber said everything was good and…read moreleft. Then an hour later my pump motor burned up. Their so called master plumber never let any of the air out of the new tank so my pump short cycled it self to death. Tried calling but they never returned a call. Call somewhere else.