Terrible attitude and lack of understanding of cats. Never…read moretake your cat there- they are the worst. A vet tech was so callous and dismissive I would never trust them handling any pet, but clearly they hate and resent giving their time to care for cats. Please - for the sake of your cat- take them elsewhere I would rate zero if I could

Their excellent they're also comforting and they explain everything so you could understand exactly…read morewhat's going on with your pet and they're very compassionate

I have used Charlie Brown for over 20 years for all of our dogs. He has seen them for everything…read morefrom an itchy flea bite to lymphoma in our GSD. Just in case you are wondering, other docs gave her 8 months, she lived for 5 years because of Charlie. She would have lived years more but we were traveling we took her to a VCA vet and their mistake killed my sweet girl. We have seen many vets from coast to coast. Charlie is an old school vet, with vast technical knowledge and by far the most accurate diagnostician. He is very thorough and takes time to explain everything. He is one of the few independent vets left that has not been bought out by VCA.

I took my cat here during Covid for an eye infection. Couldn't go in so I relayed to receptionist…read moreNOT to do anything that cost extra money without asking me first AND I wanted doc to cut his claws. She assured me they could do that. Dr Brown came out into parking lot with cat, antibiotic cream and invoice (after running credit card). I asked him if they cut his nails. NO! Invoice showed extra $35.00 charge for putting drops in eyes! Cream was 4 times the price of same cream on Chewy. Will NOT go back.

Amazing veterinarians & vet techs at Jockey Hollow. I used to drive from Suffern NY & now drive…read morefrom Lords Valley PA just to see Dr. Rubenstein & her amazing group!

Their diagnosis kept saying to our suggestion that it wasn't this it wasn't that finally we took…read moreour pet to another doctor and it was everything that we were talking about that the other Doctor was dismissive about at Jockey Hollow

Great first appointment with my Cavapoo! From the time I arrived to leaving my appt everyone was so…read morefriendly. I arrived a few minutes early and called to check in, immediately I was able to come in and was taken right back into an exam room. The tech was very helpful answering all my questions and was very kind and gentle with my puppy. Dr. Bullock was super nice and very attentive with my puppy. She took her time with my pup and really gave him a thorough evaluation. She was so gentle with his shots, he didn't even notice. She also answered my questions and listened to any concerns. The whole process was nice and easy. The price for everything was affordable and contactless payments are acceptable. I'm very happy with my decision to establish my puppy as a patient here, I would recommend to anyone!

For such a sad situation, everyone was amazing and compassionate. This will definitely be new…read moreveterinarian. Thank you.

Otterkill Animal Hospital is compassionate and knowledgeable. They take time to get to know your…read morepet and spend as much time as needed to care for your pet. Love this practice.

Please do NOT take your animals here! Worst mistake I made with my rescued kitten. After 3 months…read moreof visits for a reoccurring ear infection, many doses of the same topical ear medication, and hundreds of dollars, I took my kitten for a second opinion to another veterinary clinic in which another doctor found out in 10 minutes that the kitten needed her ear to be flushed and there was an ear polyp that required removal to prevent reoccurring ear infections. (While @ Otterkill the notes for 2.5 months continue to say "slow healing ear infection" with no further probing into the root cause of the issue- UNACCEPTABLE!!!!!) Furthermore, when I requested the records to send them to the new vet, I noticed that the staff lied and falsified documentation!! What a nightmare of an experience with this clinic. Save your pet from suffering, and save yourself a headache, time & money; I strongly encourage you to bring your pet to a clinic where the doctors are *competent* and up to date with their knowledge & technology as well as have professional, honest, and helpful front desk & support staff. If I could give ZERO stars, I would!

Dr. Byman and Dr. Bosma are excellent veterinarians. My Aussie mix genuinely loves going to the vet…read moreand adores the staff there, which says a lot because she is typically very reactive and anxious in unfamiliar situations. The vet techs (shoutout to Bianca!!) are incredibly patient, calming, and knowledgeable, and they always make her feel comfortable during visits. The entire team goes above and beyond for both pets and owners. They've even helped collect urine and stool samples when needed, which I really appreciated. My dog has had a variety of health issues over time, and every concern has been handled thoroughly and compassionately. At one point, she had an unfavorable reaction to a medication, and Dr. Bosma personally walked me through everything, adjusted her treatment plan, and prescribed an alternative that worked much better for her. I also like how they spread out their appointments, so you're not waiting in the waiting room for more than 2 minutes. It also minimizes the risk of having my dog get rowdy with another patient! You can tell this team genuinely cares about their patients and truly loves animals. I always feel heard, supported, and confident that Aiko is receiving the best care possible. Highly recommend!!!

The staff at this office are so incredibly rude. They are dismissive of the clients and always give…read moreattitude. No one can speak kindly to us. The only people who are kind are the actual Doctors. I will never recommend this vet just because of the staff working at the reception desk. I bring my boss here for her pets, she has Parkinson's and speak very softy. The staff at the reception desk here are completely dismissive of her and don't even try to be kind to her. They all seem like they are dead inside and hate their jobs. We are coming in for help and care of our pets, and then get treated like we are worthless or a bother. I do not recommend anyone coming here.

I had been bringing my cat here for routine care, and until recently my experiences with the…read moregeneral staff had been positive. Unfortunately, my experience with a surgical consultation completely changed my confidence in the practice. My cat has had a fluid-filled tail cyst for quite some time. I scheduled a consultation to discuss surgical removal, as that had always been the plan. During the appointment, the veterinarian performed a fine needle aspiration of the cyst. I was surprised this was done since the cyst had already been identified as fluid-filled, but I trusted his judgment. I also noticed the area was not cleaned before or after the aspiration, although I assumed there may have been a reason for that. A few days later, my cat's tail became much more swollen and painful. He was hissing when touched, and I took him to an emergency veterinarian because I was concerned. Whether or not those events were related, I can't say with certainty, but the timing prompted me to contact the practice to discuss my concerns and better understand what had been done. The response I received was disappointing. The veterinarian briefly returned my call, was very short with me, and ended the conversation by saying someone else would call. When the practice manager called, I felt my concerns were dismissed rather than addressed. During the conversation, I was told that they would have amputated my cat's tail and that I was "lucky" someone else had seen him. When I said I planned to seek a second opinion, I requested my records be sent over. I was told, "When you get that second opinion, they can just do your vet care too," which made it clear they no longer wished to continue treating my pet. I also wasn't comfortable with the surgeon's handling of my cat during the consultation. It felt overly forceful for a nervous cat, and it added to my discomfort during the visit. I understand that complications can happen in veterinary medicine, and I wasn't looking to assign blame. I simply wanted my concerns taken seriously, to have an open conversation about what happened, and to feel that my cat's wellbeing was the priority. Instead, I left feeling dismissed and unwelcome. Based on my experience, I would be comfortable using this practice for routine veterinary care, as the support staff has always been kind. However, I would personally seek a different practice for surgical consultations or more complex medical care

Dr. John and his staff are wonderful to work with. They are friendly, compassionate and responsive…read more I only wish that I had used Orchard Grove sooner! I have had senior dogs with special needs. Dr John never tries to push a procedure or medication that isn't absolutely necessary for my "fur babies." I truly appreciate that! His fees are reasonable and his knowledge is vast!

Our vet was away and of course our dog hurt his leg. The Pets I love got him in first thing in the…read moremorning. Dr. Szpicek was amazing with him! Everyone who we spoke to or saw were incredibly kind and compassionate to him, and us. I highly recommend them!

From 1st phone call for our 1st appointment it was stellar…read more Have a aging golden retriever my oldest of 3 dogs who needed immediate attention her current vet couldn't provide us. They saw us right away and immediately felt like family. No trying to soak us or pad the bill for unnecessary costly treatments. Prompt, kind and caring which sadly you don't come across often these days. We were nervous how our dog was during the night and on a full schedule today with surgeries and exams they took us in before they opened. The only down side is I wish they'd see humans Thanks Docs Dr. Smart and Dr Szpicek & Staff James Sadler, Lois Elise & G