Love me some Norby's. Everything you need for lawn garden farm and pet supplies. I have never found…read morethe staff rude at all. The little old ladies on staff may not be overly bubbly because they're total badasses and that's what I expect from a farm supply store. Norby's nails it with everything you need and nothing you don't.

We stopped at norbys because it was on our way to cedar falls and we needed a few things…read more The place was busy. Several cars in the parking lot. We were not greated when we walked in. I found the pet supplies pretty quickly and I bought a dog chain for a fair price. We needed some ant poison and were looking around. A gentleman asked if he could help us locate something and showed us where it was. My star rating would have been at least a 4 of not for the checkout experience. The lady didn't greet us when we walked up. She kept talking, practically yelling conversation to a customer who was half way across the store. I would give a name but she didn't have a name tag. She rang up all my stuff and still didn't say anything. Told me the price. No please. Gave me my receipt and a dry thank you. Nothing fantastic. I got what I needed. Goes to show that customer service really means a lot. Smiley happy people are important. As a employee in retail you are paid to smile and be nice.