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Wang's piano home studio

5.0 (1 review)

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6 years ago

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Evanston Band & Orchestra

Evanston Band & Orchestra

3.3(24 reviews)
2.2 km
•$$$

m-f 10am-4:30pm…read more free / safe parking conveniently located right in front of evanston band & orchestra.

DO NOT RENT FROM THIS BUSINESS -- TERRIBLE CUSTOMER SERVICE…read more I have never experienced such poor customer service over something that should have been so simple. We rented a baritone saxophone (Bari sax) for our child to use for school. The first instrument they sent us was extremely old and had the keys arranged differently, making it unusable for what our child needed. We contacted the business, and rather than immediately resolving the issue, we were told to keep the instrument while they searched for a newer one. After waiting several weeks, they found another instrument. Unfortunately, that instrument was also incorrect and unusable. We immediately notified them and returned it. Here is the part that is absolutely unacceptable: we were charged $264 for a three-month rental even though we never received a usable instrument and did not have the instrument for the rental period. I was completely reasonable and even offered to pay for the few days we actually had the second instrument. I wasn't asking for anything unreasonable -- I simply didn't believe we should be charged $264 for three months of an instrument we could not use and did not have. They ghosted my communications for months and then refused to refund the three-month rental charge. So to be clear: they failed to provide the correct, usable instrument, we promptly communicated the problem and returned it, and they still kept the full three-month rental payment. The way a business handles a problem says a lot about its customer service. In this case, they had an opportunity to do the right thing and work with a customer who was being completely reasonable. Instead, they chose to keep the money. I strongly recommend looking elsewhere if you need to rent a school instrument. We certainly will not be doing business with this company again.

Wang's piano home studio - musicalinstrumentsandteachers - Updated October 2026

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