Customer service is bad, the one who assists is not smiling not friendly gets upset or rude, we understand that sometimes there are a lot of people or pressure, but I talk nice but they respond rudely, maybe Walmart needs to hire more people to help and assist. And lastly please update prices on shelves. It always happens is cheaper on shelves than at the cashier a different prices. read more

I went in to this Walmart for one specific item and once I got to the correct aisle I was immediately asked by an employee if I needed assistance. Adam was kind and courteous and helped me get the perfume I needed from the locked cabinet. He walked with me to the self checkout and it was overall an easy checkout. Only issue I faced was finding the aisle with said item but that's because this was my first time shopping at this particular Walmart. Thank you Adam for being helpful and kind! read more

Went in for an oil change. The person who is supposed to check cars in could care less people were waiting in line and decided to pull out tires for 10 mins before helping anyone. Then when he finally gets to my window he lies to me about the oil change packages they have available. Will never be coming back because of him. I wish I could have gotten his name but that would've wasted another 10 mins of my life read more

My major gripe with this store is their electronics department and you department. When it comes to movies they never put out the new releases on time. It should be stoked the night before after closing. Not mid day on Tuesday. People that buy physical media knows that Tuesdays are new release day. So we get there when it opens or later. It's so annoying that it could be around 2pm and they still haven't stocked them yet. I asked for a new movie today and I got some attitude from 1 of the 2 guys that works in the electronic area. Like if I was bothering him from doing nothing. He finally go around stocking it and knew I was waiting for him to be done. I was waiting right around the corner from him in eyes sight still. When he was done he just locks it up and goes to the back of the storage part of the store and doesn't come back. And of course the other guy there is to busy doing the stupid pictures stuff he can't be bothered to help anyone. And when it comes to specific toys (collectibles) they never stock them. I'm there every day and I check the area all the time. How can it be the same 2 figures there all the time. I personally think they are holding them for their buddies and they give them a ring and let them know when to come so they can buy them all up. read more

I ask employee about man shirts and employee told me I don't know where the f is at. I ask a lady worker and she told me aisle 30 I go there and it auto oil. I ask another guy looks like he is high and told me I don't know the f it's at. Rude employees and when I got mad and told them aren't you employee? HeI was calling security to kick me out. This is the worst walmart. Not shopping there again very bad service read more

As much as I enjoy the products of Walmart, I avoid going to this location. First of, most of the staff are rude. There's never a time that I go to this Walmart that I encounter the employees in a good mood. Good customer service doesn't exist and implemented in this store. The store is not too clean. The bathroom is always filthy. I understand that it's a hard job being in retail but why bother work here. I would rather pay a little more elsewhere than buy it at this store. read more

Zero stars no one gives any assistance. Go to target instead . I was trying to get makeup I guess walmart will lose lots of money from others who just walk pass with no assistance. read more

Walmart - I've been waiting for assistance no one ever came which is why I never shop at walmart . Target is better. - Department Stores Near Me - Rancho Cucamonga, California

Avoid this Walmart if you can. Idc if you're buying one thing or multiple items just avoid it. This is the only Walmart I've ever gone to and they make it an issue to override a price. A manager by the name of Jessica, she doesn't communicate with customers at all. Seems like she really hates her job, I totally get it you need to work to live but come on, at least try to enjoy your job. Another thing, Their manager "coach" Deandre? Yeah he's a piece of trash. His customer service skills suck. He does not listen to what you need to say at all he'll just talk over you and ignore you. I feel bad for the employees at this location needing to deal with him as their "coach". In reality he's coaching his employees to fail in life. read more

Wednesday morning must be the moron shift. I went in to buy an item that was in stock according to the website. I went to the garden dept to find it. I was sent buy the checker to the front checkout because that's were the aisle location was. Along the way I stopped and asked an employee and he just pointed me towards the front. I end up asking 2 other employees at the front checkout area and both just said "over there". Nothing! I couldn't find it. I asked another employee on my way BACK to the garden dept and he said "that guy in garden doesn't know anything" and told me to ask a different employee! I got back to the garden dept and showed the checker the item on the website. He said "thats over by the front checkout". At that point I threw my arms up and walked out in disgust! I asked 5 different employees and not ONE of them actually would move their lazy unmotivated rears to help my find the item. I've been shopping at this location for 30 years. Not as much in the past 5 years because of the convenience of Amazon. What a horrible place to shop. Dim witted employees , no one looks like they are alive, no smiles, just bodies putting crap on shelves. read more

This woman Jasmin Hispanic cashier lady really sucks , bad attitude , takes her sweet time cleans her hands with wipes after each customer, she so dam slow and has bad customer service don't even offer bags , I have to ask her for bags , and don't even help for shit , I am here ones a week but never again read more

This is the filthiest Walmart I have ever been to!!! The bathroom was so dirty, looked like it had been a week or more. Utter filth!! read more

The carelessness of this store is ridiculous. They have cut jobs tremendously, and with the money they have saved from not paying people and having robots instead of fixing their outdoor parking lot and adding adequate light, the CEOs have pocketed for themselves. Tonight my child was hurt in the shopping cart because they do not fix their parking lot. My flash was on this area when I took this picture, this is a huge pothole in the parking lot where they crappy cart got stuck in the pothole and dump my child from the shopping cart. With the amount of money this store takes from the consumer you think they could afford to keep their parking lot safe. Have you tried to talk to a manager they don't care it's not their job. read more

I went here to return a gift I purchased on Black Friday per every other Walmarts policy, holiday returns are valid up until January 31st. It is the 30th. This individual would not allow me to return the broken gift I purchased. I didn't even know it was broken until Christmas Day. He stated that this Walmart has their own manager policy ! When asked to speak to a manager, he stated he was the manager. Until I snapped this photo is when he actually called the LEAD not even the manager. But while waiting he told me he needed me to leave his store or I was going to get escorted out. Prior to this he kept telling me I had more than enough time to return the item(although I did, I was going by policy and common we all have a life) I'd obviously return a broken item the soonest I could, if I had the time. It was my problem and I needed to deal with it. When the lead came she got it approved by phone to get a return via gift card. Although they pulled up the purchase via my debit card. He kept arguing while she was doing the return and I shared how he lied about being a manager, she seemed to not care and allowed him to yell at me to get out of the store and hurry up and leave. Please keep in mind I had my 2 children with me and I am 7 months pregnant! I called corporate but let's see if anything is even done about this guy named HECTOR! read more

Walmart - Hector the pretend manager - Department Stores Near Me - Rancho Cucamonga, California

This is not specific to the Rancho Cucamonga location. My experience was on Walmart.com I would give Walmart ZERO stars if this was an option. I purchased 2 Samsung Chromebooks--1 for each of my daughters, and then cancelled them to purchase an HP chromebook instead. However, I could not even purchase 1 computer due to "quantity limitations" even though I haven't made a single purchase. After speaking with customer service for 15 mins, they informed me that they could not "reset" the error that is showing I've already purchased this HP Chromebook (which I have not). The FIRST time I placed the order it was cancelled--what kind of quantity limitation is this? Is Walmart out of stock on these computers? Just say so and stop wasting everyone's time. Next, the Walmart representative suggested I purchase the computer as a "Guest" without logging in to my (wife's) Walmart account. He said there was an "account limit" for purchasing the computers. REMEMEBER: I haven't purchased a single computer yet. Nevertheless, I received the same cancellation message. Then, I created my own account to attempt to buy a computer. Negative: Cancelled. I tried to make a purchase with a different credit card as a Guest: Cancelled. Finally, I tried to buy a computer using a completely different email account: Cancelled. Walmart, you need to fix this if you would like to have customers. This is a simple thing that caused an extraordinary waste of time. What a terrible experience. I will no longer be purchasing anything from Walmart. I will also be informing all of my friends and family about this terrible experience. Spend your time and money elsewhere with a company who cares about their customers--obviously not Walmart. read more

Hey it's Walmart so you get what you get. The prices are fair and the selection is pretty decent.

F*** Walmart . Especially this one . I really don't understand how the f are they still open when no one answers , no employee to help , ghetto asf . Target has way better customer service . Oh and the sad part is seeing elderly ppl working hard for a shitty PAY read more

Nobody ever answers the phone in tire center or main line it hangs up after 10 rings I don't recommend ever buying tires here . read more

Service is absolutely terrible i was pressing an assistance button for 15 minutes to no avail and when i decide this shitty ass business doesn't deserve my money and walk out i see 3 useless employees restocking like 15 loaves of bread in the same area. I'd rather go to hell read more

Horrible costumer service, their Walmart app shows a price and they won't price match. It is called FALSE ADVERTISEMENT! She said it's a scam?! How exactly if it's on your app? Manger is horrible read more

Walmart - Department Stores Near Me - Rancho Cucamonga, California

Worst walmart store. There customer service is really bad. There is a worker there named Carmen and a supervisor named Angelica who where super rude. Went to buy storage containers and the lids were missing so I asked a really nice guy and he said I was able to take the the lids as long as they fit in the container. Then Carmen came over with out asking anything and said whose were the wrong lids. I asked of then can you look for the right lids and she said no I can't bacause you asked. Ok so I asked for a supervisor that's when Angelica came over and they started texting each other about me. I honestly thought all they had to to is give me the right lids and I would have been on my way but no they had to make it so difficult. They have a job Thanks to customers and I work retail our number one priority is customer service walmart just keeps going down hill. I really hope management see's my review and takes action. Carmen and Angelica the supervisor were just standing there laughing at me. That is just unacceptable behavior. read more

And I'm done.... I usually go to Target, but for some reason the one on Foothill felt far away this past weekend and I visited the Walmart Rancho Cucamonga location on Sunday...what a mistake. Literally, all I needed was a new broom (mine broke cleaning out the garage), a little spider for my daughter for a Halloween decor/project, some alcohol for a cocktail for the World Series and some AAA batteries. Since the batteries are located at the front of the store, I started with my list there. I noticed that all of the batteries are locked up to prevent theft. This is not the case for batteries at literally any other store on earth. In fact, there is even a store that only sells batteries (plus bulbs) called, well, Batteries Plus Bulbs. If they followed the whole Walmart approach, there should be barbed wire, locks, cameras....an armed security guard. Maybe a moat? So I push the contact a sales associate button and wait about 6-8 minutes - which wasn't bad as I had my earbuds in listening to the day's football games on SiriusXM radio. When the sales associate arrives, I ask her for the large pack of Duracell AAA batteries, to which she quickly grabs them. I then reach for them and she pulls away. I said, "can I get them now?" She said, "No, which checkout line are you going to?" I said, "I am not sure, I have more purchases to make. Can you drop them in my cart?" She said "NO," (LOLOLOLOLOLOL) and explained to me that I had to pick them up at the checkout stand and declare to her which checkout stand I would use when I was done shopping in 10-15 minutes. Since I am not able to tell the future like Nostradamus, I wasn't sure which line would be most appealing at that time. I went about my purchases - found said broom, said spider and then I go to the booze aisle, and wouldn't you know it? LOCKED UP TOO. I had decided I wasn't going to play this childish game again and press the sales associate button for some damn TITO's Vodka...so I just grabbed a six-pack of IPA returned to check out stand no. 1, which I had stated in my declaration some ten minutes prior. I then gave my credit card and was allowed to touch the batteries for the first time and they were glorious. Everything I thought they would be and more. But, as a grown ass man who pays his bills with real money, it has become quite clear to me that I am not the target demo at Walmart and I shan't be returning any time soon. read more

Walmart - Batteries locked up. Liquor too. And when I selected my AAAs, she wouldn't put it in my cart. She took them to the check out stand. LOL - Department Stores Near Me - Rancho Cucamonga, California

The worst customer service 4 people told us they could not help us to get into the dickies cabinet, when some one did come she would not speak so when we proceed to look was yelled at by one who couldn't help they lost 243 of business we went to Fontana Walmart screw them sad past is I work at Arrowhead so trust they will loose out on sales when I voice this! read more

A older man, Edward was extremely helpful and friendly. Also Laura is very helpful and friendly in cosmetics. They do have one useless employee named , i belive Diandra. He was no help when asked questions. read more

Store is okay for a Walmart, parking lot gets more dangerous by the day. Went to pick up some cat food, as I was loading it in the trunk of my car I saw one of the ghetto gals, a regular tenant of the parking lot, sneak up behind my car and then just stand. So I bust out the cell phone and start videoing as I start up the car and put it in reverse. Before I had a chance to release the parking brake, she hit the back of My car with her hand and started yelling that I hit her. After I showed her the video, through a closed window, she stomped off with some of the most colorful expletives I may have ever heard. I laughed as I drove off. You know it's great to save money. It's better to be safe. If you can afford a bit further drive, maybe choose a different Walmart. Or even better, and upgrade to Target. read more

WORST "customer service" EVER!! Placed an order for pick up to be ready before 8PM December 1st. Order was delayed. No biggie. Waited. And waited. AND WAITED. Finally on the 5th I tried calling to find out WHAT was going on with my order now 5 days late. Pressed 3 for Pick Up Orders department. It rang and rang and rang and rang. After about 3 or 4 minutes, someone picked up and HUNG UP! I called back. Same thing. Called again, this time pressing 0 "to speak with an associate". Again. It rang and rang and rang and rang. After about 3 straight minutes of ringing someone FINALLY picked up and asked who I was holding for. I said I was waiting for ANYONE to answer their phones, that they were the first voice I had heard. She apologized, asked who I needed to speak to, I explained I was waiting for an order for pick up for the last few days and no one in that department is answering their phones. She placed me on hold to contact that department, came back on the line and said she was going to transfer me over, that "they said they would answer the phone". Wanna guess how long I've been waiting for someone to pick up the phone now? It's been ringing for 4 minutes. This is now going to turn into a Live Action review because it's still ringing and have yet to hear another human voice... or even automated voice. So after 5 minutes of ringing I finally get someone to pick up. Guess who? The same lady that picked up before. She said, "Well they said they would pick up". I said, "It rang 5 minutes straight and then I ended back with you." She tried transferring me again. Now It's ringing. After about a minute she came back on the line to tell me she was going to page that department. This sweet lady came back on the line to let me know the assistant manager said she was standing at the Order Pick Up desk and to transfer me again. She did. It's now been ringing for a minute and a half straight. I don't know if something's wrong with their phone lines or what... The line has now been ringing 4 minutes. GUESS WHO PICKED UP?! The same sweet lady. Oh my GAWD, this is comical at this point. She tried transferring me again. FINALLY I get someone else to pick up. I explain my order was supposed to be ready the 1st and I have yet to receive a confirmation. The person I am speaking to said it may have been cancelled. When I asked why would it have been cancelled, she said she didn't know, that some orders just cancelled. So apparently The Grinch has taken over their computer system and is maniacally cancelling random orders. Yeah. She checks the name. Nope, it's there and ready, been still sitting there for days. So my order has been ready, but I never received a confirmation that it was ready. She said they do not control that at the store level. Well, how would corporate know when an order was ready? (ETA: check the time on my first photo when the call ended and the time the email came through, two minutes later) Whatever. This lady was NOT as sweet. Very short and came off kinda rude, I sure hope she wasn't an assistant manager because her demeanor sucks, but at least after 19 minutes and 43 seconds waiting, I finally got the information I needed in the last 20 seconds. Good grief!!! So as I was emailing the screen shot of the time it took to myself to post along with this review, I go to my email and LO' AND BEHOLD there's an email stating my order is ready. REALLY?! My goodness, Corporate, you are GOOD! *insert eyeroll* I do not have high expectations when I go to pick up my order. I just KNOW something's going to be wrong, but will definitely update this once I get it. Picked up order. No line, bonus! Last name given. They confirmed the first. Said yep and they handed over all items. No scanning of my emailed barcode, not even checking my ID. Kinda lax on the security of orders there... BUT all my items were correct. The worst part was looking for a parking spot. read more

Walmart - Total wait time... - Department Stores Near Me - Rancho Cucamonga, California

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Not a single person smiling, everyone is so bidder. It's 8:30 AM and the only person smiling is the older gentleman in the front of the store. I tried making small talk with a few employees but got nasty looks back. The African American heavy weight gentleman working the airs pods area straight up told a lady to "figure it out" because she asked for help with a camera kiosk. And on top of all that Walmart doesn't do Apple Pay. read more

My daughter brought her suv into Walmart Rancho Cucamonga 3/1/22 afternoon. Y is sooo difficult to take less than a minute to tighten the oil drain plug and oil filter. Litter half a quarter on my drive . This is why you guys get NEGATIVE REVIEWS and a 1 star. I'd give you guys a NEGATIVE 5 stars. Well there you go another customer done with WALMART read more

Walmart - Department Stores Near Me - Rancho Cucamonga, California

I brought my 3 cars at Tire shop of Walmart on foothill blvd in Rancho Cucamonga city had a big argument with all workers and the shop manager Today it's sep/19/20 had 4 new tires from Walmart online and asking me to go inside Walmart or 100 feet away from tire shop, this really ridiculous, in my 35 years all my cars never tire shop asked me to go away very far read more

OMG! My husband orders and pays for a patio set online (6 chairs and a table). He had the order sent to this Walmart so we can pick it up. He receives an email that our order has arrived and called the store to ensure it's there. We had until September 9th to pick it up. So today (Sept 3), my husband and his friend go to pick up the patio set since his friend has a pick up truck. Guess what..... when they get there, the table is missing!!! (only the chairs were there) The person said it was there and they looked all over. WTH?!? My assumption is that someone sold it to another customer! That set is completely sold out and we can't even order another one. We already paid for it when we ordered it online and had to ask for our money back. I already knew something would go wrong! I told my husband to call the store to make sure it was still there earlier. I'm so upset. I'm sorry but Walmart kind of has that reputation. I'm ordering my patio set somewhere else! read more

Walmart - Lol - Department Stores Near Me - Rancho Cucamonga, California

Went to get an oil change and tires rotated.... left 3 hours later WITH A FLAT... Are you kidding me?!! read more

Walmart - Department Stores Near Me - Rancho Cucamonga, California

Went in for a tire change, got a great price. When trying to leave my car wouldn't start and 3 employees went above and beyond to help me and finally figured out my problem. read more

2.5 - 3 stars. I don't go to many different locations, so I don't have much to compare this location to. It looks like a typical Walmart to me, but is smaller than the Upland location on Foothill, so they don't have the largest selection. I don't know what's happened to their DVD section, but the last several times I've gone during the last few months, the racks are pretty empty even in the early part of the day! I can't tell what new movies there are because they haven't been stocked well lately. They used to be mostly stocked up until a few months ago, so I don't know what's changed. It's frustrating since there are no more stand-alone DVD stores or places like Blockbuster and I think Walmart always had a better DVD section than Target and definitely Kmart. You would see movies there that you wouldn't see anywhere else, but these days, who knows. I hope things improve again soon. I don't need employee assistance for the most part, but the rare times I do, it's hard to find someone. Once, I needed help and it was pretty obvious that I was waiting and looking around for someone, but the nearby group of several employees were all huddled up yakking and no one ever offered help. The cosmetics/beauty section could be better. read more

I have been going to this Walmart for the last 20 years. In particular I do my propane gas exchanges here. This time around I was told that I could not bring the empty tanks since they could explode as per Walmart assistant manager. When asked to see the policy I was referred to the Asset Protection guy as seen on this picture. He asked me to leave the store and that I was banned from Walmart. This is not acceptable and no wonder this Walmart has a one star rating. read more

Walmart - This is the Asset protection guy. I would love to get more information on this gut - Department Stores Near Me - Rancho Cucamonga, California

After delayed my merchandise shipment for three weeks, Walmart just rushed to refund my purchase. I have never requested for a refund. I want my merchandise. The reason they rushed to refund me because The current price of the Dyson vacuum is $344.57 but it was only $244.99 when I bought it on Thanksgiving sale and they failed to deliver it to me after three weeks. They didn't even apologize for the mishap. They should have let me pick up the item at any Walmart store or should have refunded me with the current price so I can buy one at the Walmart store. I am really disappointed the way they handled my case. I have contacted them a few times to concern about my purchase. but they did not resolve the issue and just said they will contact Dyson then never heard from them again. Walmart is so unprofessional and they put their profit over the value of a loyal customer. They will lose a lot of value customers if they don't handle it correctly. read more

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If I could give them a zero star I would. This review is based on my one visit today, whIch I regret to this second. There are few things that we hold as dearly as time. Wasted time that you'll never get back is a travesty. That's what happened today. As I had a $10 tv mount that was the wrong size, I happened to be in the area and thought I would pop in and return. I did not have my receipt and I paid in cash. I waited in their customer service line for about 20 or so minutes. The entire time there was a tv mounted with "return instructions". Essentially, all returns must be acompanied by a receipt. If it's less than $25 without a receipt (and ID) you can get cash back or gift card. I read it over and over as I waited patiently to return my item. When I finally arrived at the counter the counter also echoed the same return policy. Well, it's a lie!!! Yes, a lie!! The TV that is mounted on their wall with the return policy somehow doesn't apply to them. As a matter of fact the lady at the register and the manager didn't even know the content of what that tv monitor is playing!!! They all played stupid and REGARDLESS of the written policy in their counter and video it was a GIANT WASTE OF TIME. They REFUSED to refund my money nor give me a gift card, DESPITE their written policy!! Rude, condescending woman whose appearance made you think she must've just sucked on a lemon. I asked to speak to a supervisor and I waited an additional 20 minutes FOR NOTHING because first the maNager was in a meeting. Then the story changed to the maNager was helping an injured worker. WHATEVER!!! Obviously they doNt know their own policies, videos, jobs.....they don't know ANYTHING as far as I'm concerned and I regret that I stepped foot in that store! Shame on them! I'll never return again! read more

If walmart wants to be a bank than be a damn bank. I shouldn't have to wait in a long ass return line with other people in line trying to cash their check. Now i cant shop. I have to go work because i sent 30 minutes in line. So Amazon is getting my money. read more

Brought a toddler bed rail online and did the driveup. Got to the store at 5:20pm and parked where the gardening entrance was. There were numbers in the 50s but in the app the numbers only went to 4. The minutes later it said I picked up my item but I was still waiting on my spot were nobody came out. I called the store to see why it said I got my own and the lady that picked up said with an attitude she didn't know and hung up. Like wtf this is my first time dying drive up and they gave my own to someone else... I don't understand how hard it is to do drive up, you don't need an education to do that job so how can they mess it up by putting it in the wrong car. Now I have to call my bank to cancel that payment and some other person got a free toddler bed rail. Never shopping here again its too unorganized. Now I know why they have poor ratings, they deserve negative stars!! read more

Ordered online and selected store curbside pick up. Pulled up, checked in on the app and waited. Waited 20 mins before calling the number on the parking spot sign. They answered right away and said they were on the way out. They came out, checked my ID and put my items in my truck. The guy helping was friendly and thanked me for waiting. Giving 4 stars for the wait times. read more

Great service by Alan in the photo department Went out of his way to provide us with great service. Alan really care for his customers. Thank you read more

Why is it no one answers the phone? I placed an order from this location, rather than my normal neighborhood market(complete accident). Once I realized I was sitting at the wrong location, I called this Walmart to notify someone of the mishap and that I was on the way. I called many times, with no answer. Finally, I pressed the option for pharmacy. A young lady answered the phone, and I explained my reason for calling. She she said she would transfer me to someone, but of course no one ever picked up. I will never make this mistake again! read more