I would give 0 stars if I could.. After watching my truck…read moresit in the bay for 2hrs without them doing anything I decided to leave, while driving I noticed the oil change light didn't come on so I went through the menu and realized they had reset the oil life to 100% . If I didn't leave or wasn't paying attention to my truck they would have charged me for a service that never happened. Pay attention ppl these guys are shady,

Waited two hours for an oil change and there were only 4 cars ahead of me. I had a 13 hour road…read moretrip and needed an oil change real quick and it was really irritating adding 2 more hours onto the long trip I had to already take.

10/10 Just needed an oil change and they were Super quick and very nice! They also put air in my…read moretires and let me know what else they do for future reference. Will definitely use them again!

Called this establishment Saturday March 19, 2022 as I was on my way to get an oil change. I…read moreexplained to the tech that I had a E350 Mercedes Benz that used full synthetic oil. I asked the price of the oil change? I was told $90.00 which includes 6 quarts. I asked did they carry my oil filter he stated no. I advised I had my own filter how much would he take off for me bringing my filter. He said $5.00. I agreed to the oil change amount. When I got there I let the tech know that I just called gave him my filter and waited for my oil change. The oil tech came back to me and stated my oil would be higher because he had to put Euro 0w30 oil in the car. The oil change would be $145.00 instead of $90.00. I explained to the tech that my Mercedes used fully synthetic 5w30. and that's what I used since I had the car. He told me it would be 145.00. I guess they thought I was going for the Okey doke. This establishment is a ripoff do not patronize this business.

We have been customers of Christian Brothers Automotive in Southaven since 2022 and have been there…read morenine times for oil changes, but this last time was terrible. We have been loyal customers and have been very nice to them, but the last time I had questions about the inspection they had done in early March of this year, it became a whole ordeal. They inspected the vehicle because my husband asked them to take a look at his engine mounts, at first they said it was a Courtesy check and then when they were done with the inspection they charged him $89.95. The excuse was that it required more effort to inspect so they needed to charge the service, but they never communicated that to us. Since we were customers for a while we just let that go and continued business with them. They gave us a quote for the work and we discussed it. My husband and I decided that the price they estimated for the labor and engine mount (around $700) was expensive. We had an expert opinion on the situation as well and during that time Christian Brothers ordered the part and we decided if we could buy it from them. They agreed. My husband and his friend installed the part, but when they installed it, they realized it was a transmission mount and it did not need to be replaced. We were confused as to why they ordered the transmission mount because our friend who works on cars said that the top mount was the one that was worn out. The transmission mount was not worn out, but because the time and labor to get to the transmission mount was strenuous they replaced it. On Tuesday, March 25, 2025, my husband scheduled an oil and brake fluid change with them, and I took his car in. My husband wanted to question the engine mount to them but, since he was at work, I asked them to look at it because we knew it did not need to be replaced. They said again it would be a courtesy check since the inspection was not too long ago. They did not charge me for the inspection. When I came back to pick up the car, I brought the original transmission mount to them, and the technician or service writer named Sean tried to explain to me that the bushing of the engine mount needed to be replaced because he could move it with a piece of metal in the hole and press it down with force. He showed it to me. They said that it needed to be replaced now. I did not know anything about engine mounts so I looked it up on Google to fact-check it, and when I looked it up, I noticed Sean got very annoyed. I found on Google, " Signs of a Bad Mount: If you CAN'T move the bushing by hand, or if you notice excessive engine movement, clunking noises, or increased vibrations, it's a strong indication that the engine mount is failing." I showed them what I found, Sean then explained that what I found on Google was wrong. On the original mount, there were no cracks on the bushings as well, it just showed that it was used of course. I tried to explain to them that this mount did not need to be replaced. The manager Corey came to the desk, and asked, " So what do you want us to do? What do you want from us?" he stated aggressively. I did not know what I wanted them to do, because I did not know how to resolve the issue. I explained to him that this mount did not need to be replaced because it did not look worn out. Google says that the bushing is supposed to move with force, but before I could finish explaining, GM Corey asked and said, "What do you want us to do because we are too busy trying to go back and forth with you? We do not have time for this!?" We are not going to argue about this for hours with you!" - he said angrily. I wanted them to figure out the issue because we paid them in early March around $89.95 for an inspection. It should have been their job as a business which we had paid for to figure out the issue instead of asking me what I wanted them to do. I had asked them to look at the initial inspection report and he denied it and said no because they made it clear that I as a customer was wasting their time. Christian Brothers Automotive at that point was aggressive, argumentative, and defensive. I was unsatisfied with the part that they ordered and I questioned their work, and instead of conflict resolution, they responded terribly. It is okay for customers to question the business and find a solution and maybe come to a compromise but it was not okay for them. It was a ride-or-die mentality. The owner came out at this point and in total three men were looking down at me and raising their voices at me. The Owner John Ferrante says," My technicians work hard every day and do the best they can for their customers and I do not like how you are talking about my workers! I don't usually fire customers but I fire you!" He then says, "You and your husband can go to Google Technician instead of coming here." He then laughed at me. But the thing is I never insulted or ridiculed them, I just had questions and all I wanted for them to do was to verif

My engine was having trouble. The team at Christian Brothers ran into some obstacles in fixing the…read moreissues but they persevered. Even though it took longer than expected they charged me for only what was in the estimate. The staff here are respectful and knowledgeable. I would recommend them to my friends and family. Thank you CBA Southaven.

A story with a great ending. A week ago I had an over heat in my Ford Explorer. Recovered on it's…read moreown, but I decided to take to Express, get an oil change and have them put in a new thermostat. The tech there was very knoweldgeable and courteous to the max. Finished up, paid the bill and left only to have it over heat a couple of miles down the road. Turned around, took it back and the saga of troubleshooting began. To make a long story short, after several parts (over a period of days) were changed the tech figured he might have gotten a bad part. Changed the thermostat out again and fixed the issue. Now they could have hit me up for additional troubleshooting, but the answer when I asked what I owed was, you paid for a thermostat. We had a bad one out of stock and that has now been replaced and you owe us nothing else. I have been a mechanic over 40 years in aviation. Bad parts happen and can drive you crazy. The tech at Express was open, honest and kept at the issue until it was resolved. I could not have asked for better treatment and will return for my routine maintenance in the future.

I had two visits. The first one I requested the tire be examined to be patched. They filled up…read morethe tire. I was back in two days. I ended up sitting in the line as if I was getting an oil change. Once I pulled up, I stated I was not popping the hood, I told the first person I was there to have the car tires examined as now a second time was low. The vehicle was pulled around back and after a wait I was informed that their technology could not patch a tire with its tread depth. They referred me to two other businesses. I requested topping off the tires, which they did. On both visits, staff was cordial.

So.... I brought my ram 3500 in for a oil and fuel filter service and a tire rotation and…read morealignment. Manager was nice, price a little high but he assured me it wouldn't be a problem to have it done in a few hours..that was sat the 2nd. Now on the 3rd my truck is still not done and now it won't even start!!!!!!

Very bad experience with Firestone Care Center on Stateline Road. The manager,Alex Wesley, ran and…read morehid in the stockroom when I asked to speak with him about a disputed charge. He couldn't care less about his paying customers. DON'T SHOP FIRESTONE STATELINE.

GATEWAY TIRES YOU ROCK!!!!!! I am a customer who have had my…read morebrakes done, tire change and air check on several of my vehicles at Gateway. My car broke down and I had to walk across Interstate 55 from Southaven to Horn lake to get home. It was hot and humid. As I was walking by I politely asked the employees inside could I charge my phone and they said , "Sure you can" They also offered me a ride home.I ask them to take me to a nearby car rental so I could rent a car. THANKS GUYS...

I'm beyond disappointed with the experience I had at this location. I've been a loyal customer for…read morea long time and don't go anywhere else but here to get my oil changes. Because of that, I trusted them to take proper care of my car -- but this visit completely broke that trust. After they worked on my car, it suddenly started leaking oil severely -- something that was never a problem before. What's even worse is that they admitted they knew my car had a severe oil leak but continued to work on it anyway. Their own policy clearly states that they are not supposed to perform services on vehicles with severe oil leaks or similar mechanical issues until those problems are repaired. By ignoring that, they made the situation much worse. Now my car is leaking oil so badly that it's unsafe to drive, and they want to charge me around $600 to fix the issue -- a problem they caused by continuing to work on a car they should've refused service on. When I confronted the manager about it, he was snarky, rude, and completely unprofessional. He showed no accountability or concern and even said that he "wished he never touched my car," all while admitting they knew there was a severe oil leak. Yet they still took my money and tried to take advantage of me -- clearly assuming I wouldn't question it because I'm a woman. This entire experience was unacceptable, dishonest, and unethical. I expected better from a place I've trusted for years. If they had followed their own procedures and treated customers with respect, none of this would have happened. I strongly recommend anyone considering service here to be extremely cautious. Ask questions, get everything in writing, and don't let them take advantage of you. I'll be reporting this to corporate and taking my business elsewhere moving forward.

Had a rental with a flat tire so I went to Firestone to get it fixed for free. They put it in the…read morebay at 2:45pm, at 3:45 I asked if they were about done. The service writer said that since it was a rental they are required to do a complete inspection. Nobody told me that when I checked in. Then almost every time I checked the progress the tech was either on the phone or talking to another tech. My car was ready at 5:20. They just don't give a damn!

Do not come here if you value your time. Appointments are completely meaningless to them. This was…read moremy third, and last time coming here. The first time I had an 8 am appointment, they didn't start in my car until 9. The second time was an 8 am appointment, didn't start work until 9:45. And that one took 5 hours to complete what I was told would be 2 to 3 hours. This time I played it smart and made a 7 am appointment, the time they open so I wouldn't have to wait. Just needed one tire replaced, should be a quick in and out. But no, I was told I would have to wait because another 7 am appointment got there a few minutes before me. They had one worker scheduled for 3 appointment slots. Couldn't give me an estimate of how long I would have to wait, clearly couldn't care less how long they were going to make me sit there. There are way too many other auto repair shops out there to give my business to one like this. Never using Firestone again.