Service Dept. lackluster,…read more Brought car in for recall service on a Friday. Fred advised vehicle would have to be driven to lessen fuel to complete repair (as opposed to siphoning existing fuel and replacing it). Then suggested he would have mechanics drive fuel down. As of following Wednesday, nothing had been done at all and they failed to even call. I had to call and then he insisted that I pick it up to drive down the fuel level before he could perform the recall that could repair fuel problem. Took the vehicle back on Monday. As of Thursday (today) still "haven't gotten to it." I sent an email previous Saturday asking for rental car and Fred admitted he received it and did not read it. I have been without my car for over a week collectively and the service is unacceptable. Fred is a salesman. He is great with pleasantries, smiles and suggestions for one to spend more money. Fred is not a serviceman. He does not follow through, act proactively, return calls as promised, under-promise, over-deliver, go the extra mile, exceed expectations, or show his true loyalty to the customer. What is paramount is not making the sale, no, the true top is customer retention. Nissan of Lithia Springs Service should focus on keeping the trust of customers for the life of their car and free water is not it. I would feel great if a dealership inspired by truth and safety would tell me "Sir, your car's in great shape" and call me with updates before I have to call them begging for an update.

I had a very disappointing experience at Nissan in Lithia Springs and feel compelled to warn…read moreothers. During my initial visit, Travis in finance attempted to add a $4,000 warranty to my deal without my clear consent. The warranty was presented as though it were included, allegedly because the bank did not offer the originally discussed loan term. I was not made aware of this additional charge until I was already signing documents. When I questioned the increased amount and asked for clarification, Travis was unable to give a clear or honest explanation. I immediately walked out. The following day, the salesman contacted me and stated the deal could still be done for $18,000 without the warranty. I returned only because my daughter really wanted the vehicle and we were exhausted from car shopping. I had also purchased from this dealership before without issues. Unfortunately, the experience worsened. The next finance representative, Byron Fullove, was extremely rude, unprofessional, and argumentative. He repeatedly exclaimed "Jesus Christ" during our interaction, even after I expressed that I found it offensive and unprofessional. This behavior continued even as I was leaving his office, which can be heard clearly in a video I will be posting. Additionally, Byron attempted to have me sign documents with an incorrect address. I refused to sign anything with inaccurate information, which led to further hostility instead of a professional correction. The manager, Jamal Abdalrazaq, was aware of these issues but offered no apology, concern, or attempt to resolve the situation. Overall, this dealership demonstrated dishonest sales tactics, poor communication, and a serious lack of professionalism, particularly within the finance department. I strongly recommend that customers carefully review every document and be cautious of add-ons that are not clearly disclosed. Personally, I will not return and encourage others to take their business elsewhere. Here is a link to the YouTube video Of my experience at the end of the video you can still hear Byron taunting me as I left his office and saying Jesus Christ! Just very rude and Unprofessional. Byron full love of Nissan Lithia Springs very deceitful, rude, and unprofessional https://youtube.com/shorts/GOlWknvxeHQ?feature=share

I purchased a battery but there was still an issue with the car starting. I assumed that I needed…read moreto replace the connectors that attached to the top of the battery so I returned to Auto Zone to buy a pair. The store was incredibly busy on this Sunday but it appeared that the Assistant Manager, Riley had everything under control (assisting customers and guiding associates). He took the time to come out to my car to make sure I was purchasing the correct item when he realized that the screw only needed to be tightened. He went back in, returned with a tool, and tightened the screw for my son and I. You don't really get this type of customer service anymore, but I most certainly did today. Thank you Riley for assisting someone who had no idea what they were doing. Your honesty and attention to detail has left me believing in Auto Zone and the high level of customer service offered! Great job Riley!

DeAnthony was extremely helpful. I needed a new light for my brakes and he installed it perfectly…read more Before I arrived, I talked to a woman on the phone to make sure they had the product I needed and she was very helpful and courteous. Unfortunately I didn't get her name. I will definitely be back because of the great customer service.

Stay away. The owner allowes Harvey truck repair to work out of his building. Harvey is a liar and…read morea cheat. Claimed to do work that didn't get done, and what he did do was wrong. Left me with a very unsafe truck. He would not give me back my money ,and the owner didn't care that he ripped me off. I'll never go back. Stay away

I have done business with them for over 20 years…read more Sure, you can get much of what they sell cheaper on line, but the personal service is well worth the additional cost.

Impart is my go to place to get parts for my Land Rover Discovery. They are the closest authorized…read moredealer to me for purchasing Amsoil, NGK and BG products. They are also on eBay selling their car parts but it's easier to come here and immediately get the part.

I recommend this company. They are very good getting your part ready for you. neaded apart for an…read more18 Tahoe, it was pulled and ready for me to pick up by the evening before closing time. Great people call get parts

I have to say after looking for a while l posted what l needed and in a short time l received a…read morecall and the next day was on my way to pickup the transmission l had been looking for. They was waiting on me when l got there with transmission l have came to get. They where great to work with . Helped me to make sure it was secure before l left. I would recommend them to anyone who is needing auto part. Thanks again to Stacy's and their staff!

I had a great experience with Dean, him, and the staff (managers, financing department) was…read moreamazing. He has great customer service; he was great through the whole thing. Thank you so much. Will recommend family and friends and plan to do more business with them in the furture. Thanks again Dean

I feel completely ripped off and taken advantage of. Had my son's 2015 Kia Optima's engine replaced…read moreunder the Theta II class action lawsuit. While waiting for approval from Kia Corp to approve the engine replacement, the service advisor recommended that I replace the hoses and belts at a cost of roughly $800 and if I didn't do it, the new warranty on the new engine would be voided. I asked if I had the service done with my mechanic if that would be acceptable as the price was quite high. She told me that wouldn't work, but knocked $100 off the cost. I approved it and they performed the work. After paying the bill, I saw that they charged $399.98 for the labor. Knowing that the only extra work that would need to take place is to remove two old hoses from one end (either from the car itself if they were still connected after the engine removal, or from the old engine, which would not make sense to me). The belt would have had to have been attached, regardless if a new belt or old belt was used. So, I just paid $399.98 to remove 2 hoses and attach 2 new hoses. My mechanic said that process since the engine was already removed, would take less than an hour. Gemini AI said 15-30 minutes. I drove to Calavan Kia to get some understanding on why I was charged for 2 hours worth of work on my invoice when the actual time should have been less than an hour. I spoke with Bo, the Service Manager, he began stating that this was from the All Data system, and that's just what they charge. I told him that regardless of what the system said, that I should be charged for the actual amount of time worked. I did not convince him. I told him that I would find some other form of remedy, either through Kia Corp, the news, or my attorney. He said fine, and because I said the word "attorney," I was now added to their "Do Not Service" list. No problem, I will not be back.

Let me just say that Milton (an amazing salesman) and Kevin the manager, made the visit/search…read morememorable, informative, and over all successful. 5 stars for the star quality displayed at Calavan. -The Colliers

I went to Calavan CDJR and purchased 4 tpms sensors. I gave them the VIN number and they sold me…read morethe sensors. After, installing them at a reputable tire shop they could not get them to work. I took my Jeep to another Jeep dealership and they discovered that I had the wrong sensors. I called Calavan to let them know what happened (they sold me the wrong sensors) and they said that I could bring them those sensors and they would sell me the correct ones. Why should I pay for more sensors when your staff sold me the wrong ones? I went back to Calavan and their parts guy (Jeff) again stated that I can purchase the right ones. Then the Manager comes out and says, "oh I will sell them to you at cost". Again, why should I pay again for something that you sold incorrectly. I will never go to this dealership again. They acted as if I was a bother to them, and I never raised my voice not once. If I could give them a negative 2 I would.

I've always had to go here when I had an urgent need for car repair. They have always been…read morefriendly, had the parts I needed and helped me when I was out of my league. Large selection of parts for many makes/models. They know their stuff. Free parking, bonus!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

True to their word, our agreement was honored in a professional and timely manner, employee was…read morevery knowledgeable, courteous and friendly!

Great customer service. They didn't have my part at first but went out of there way to locate the…read morepart and go get it for me so I wouldn't have to travel as a female all around. Normal places see a female and think they can get over but I appreciate the transparency of the owner who helped make sure everything went smoothly for me

Okay! Let me write a review for the "correct" Hoover dealership I got a chance to visit and…read morepurchase from. I had a greats experience. My salesman was Lamar. Perfect. Great service. And listened to me as well. I highly recommend him as a salesman. And I believe the floor manager is Westin. Great service as well. I have not had a bad experience at all. I plan to comeback when it's that time to buy again. I've had the pleasure of shooing here twice and I've been very satisfied.

About 3 weeks ago I purchased my car from this dealership (not a Volkswagen, searched for the car I…read morewas looking for it just so happened to be in stock here). ****I want to first say special S/O and THANK YOU to Waymon Wise. Waymon is the person I initially met and worked most closely with during the process of trying to purchase my vehicle. When it comes to him, 15/5!!**** As far as everything goes On the day that I picked up my vehicle, I CALLED AHEAD to let them know I was on the way. Once I arrived, I spent over an hour filling out the necessary paperwork, just to be given the keys to a DIRTY VEHICLE!! When I say "dirty" I mean literal DIRT and ick inside my newly purchased vehicle! It was as if they had the car had been dropped off from the previous owner the same fucking day, and hadn't been touched again until they were handing me the keys I couldn't even enjoy the moment of having a new car. When I brought this up to the employees that handed me the keys, they shrugged shoulders and informed me that the person in charge of cleaning/detailing the vehicle wasn't there, and that the lesser employee who half-ass "cleaned" my car wasn't already gone for the day. UNACCEPTABLE! All of this is happening around 5-5:30ish pm, dealership doesn't close until 8pm. Sooooo, after a certain point in the day are yall just giving people dirty cars???? That shit makes no sense. I visited multiple dealerships before finding my car at this one. Looking back I truly wish I would've been able to find my car at one of those other locations. Overall exhausted and thoroughly disappointed with my experience (didn't even including management trying agressively persuading financing through them, KNOWING I was already approved, the price being listed completely different online, etc). Unless you have found your must-have, everything-you-want car at Hoover, go somewhere else. If you have to come here, go in defense up, head on the swivel and please have your own loan pre-approval, cause they will try you like a baser ‍