I recently started doing business with Waller pool as they were the selling Dealer for our hot tub. Having Never owned a hot and not knowing what to expect. I gave them a call. They were very helpful on the phone and after explaining about how heavy the cover was, they stated that it needed to be replaced. Nathan was kind enough to send some photos of the new covers although it wasn't the exact cover I had it was acceptable.
I then stopped down in person to look at the cover which Nathan was kind enough to show me. I then placed a deposit had the water tested and was educated as to how the chemicals should be applied and maintained. After waiting for the cover to arrive, I received a phone call to schedule the installation.
Nathan arrived at the set time was professional courteous, and did an excellent job installing the cover however as it turns out my brackets for the lift or slightly bent, and neither of us noticed this on the day of installation. I called back several days later and since it was the weekend, I had to wait until today, Monday to hear from Nathan. He assured me it was installed correctly and asked for photographs that said I thought photographs wouldn't accurately describe what I was experiencing so within hours, he came assessed the problem and corrected the issue, which had nothing to do with his installation and everything to do with my bracket being bent from the extremely heavy cover that he was kind enough to remove and dispose of. Based on my experience, I would have to say I would have to give them a second chance if you had a bad experience. read more