AVOID THIS CONTRACTOR
The owner/operator, Al, is unreliable and incompetent. He was responsible for installing and subsequently servicing our ocean loop geothermal heat pump for the last 4 years. It has been an unmitigated disaster. Our system fails at least twice a year, and we have spent thousands on botched and ineffective services and parts. Even the back up boiler was incorrectly installed with the result that our house temperature had dropped to almost freezing while we were away on holiday.
Al won't answer calls or texts, won't show up for scheduled appointments, and will not assume any responsibility or accountability for his work. Similar to other reviewers, we have had to entirely abandon our costly, state-of-the-art geothermal system and start anew with another contractor. Tens of thousands of dollars for 4 years in a cold house.
Take heed, do not engage the services of Wallace Heating.
SA and KA, Gibsons BC read more