My review is 2.25 stars.
What I like: One star for store layout. It's nicely done. It has a fantastic location so 1/4 star for location. The quality of products is fantastic so one star for excellent selection. I found this place to have almost everything a homeowner or business professional needs for a remodel.
What I don't like: They are missing the most important part of any business "recipe". They have very poor customer service. Once you walk in the door you're eyed up and down, which is the last thing any customer needs to experience. Next, you'll walk through a completely empty store because the staff has left area. So they see you and yet they ignore your presence. No one talked to me on my first visit. I thought maybe they were having a bad day plus I had just gotten done helping my father move so maybe I didn't look the part of a buying customer so I wasn't their priority. So on my next visit, because I was interested in purchasing from their store, I dressed up like a business professional. Unfortunately, it was the same story just a different day. Upon opening the door, I heard cursing coming from the office/room to the left of the entrance. I wasn't acknowledged. I had to ask for assistance. The impression I got was - I was a bother. And, why would you have questions about the products.
I wouldn't wish this kind of treatment on anyone. I can't recommend this store because their customer service has serious flaws. Do yourself a favor and go to Canterbury in Manhatten, KS. You'll receive the customer service you deserve and your questions are welcome. read more
