1. Wall Of Faces

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    Naperville, IL

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    13 years ago

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    DuPage Cremations and Funeral Chapel

    DuPage Cremations and Funeral Chapel

    (19 reviews)

    I contacted them once my husband passed and they charged me for a cramerion they never did. my…read morehusband was sendt to chicago since we donated his body. when Imquestiooned them why they charged me for a creamtion they never did they said,it was for,paperwork,but clearly on my paperwork,it said creamation which by the way when my husband was donated the place in chicago cremated him for free so DuPage never did anything for him when I questioned them they said it was for paperwork clearly my papaerwork said creamation I even showed them that . they also said that they never had me in there system well they are so wrong all they have to,do,is look at Sept 20 2020 in the morning of his passing at the West Chicago I'll facility when I went to them for my husband Jose Santiago. look his name up,on there website for obituaries you,will see it thee so,not,only,do they charge for services they never did they lie about it being there. plus they would never give me back a refund for a service they charged me for but never did. if they can lose paperwork what else can they lose just asking.

    It feels a bit strange to review a funeral home but I am very happy that I decided to use Dupage…read moreCremations when my mom passed away a couple of months ago because they made everything very streamlined. I had visited the location a couple days before my mom passed and they were very respectful and took down all of our information so that after my mom passed they were able to just come in take her body to the home. They also were able to get all of our official documentation information filled out at that moment as well. We had the basic cremation package which allowed us a 30 minute viewing. The space was clean and allowed us some private time with my mom before she was cremated. Receiving her remains and death certificate was also very efficient. We received both a couple business days after the viewing. Thank you for making a difficult life event pain free and simple. That was very important for us as we grieved.

    O'Neil Funeral Home and Heritage Crematory - Our newly remodeled facility

    O'Neil Funeral Home and Heritage Crematory

    (4 reviews)

    Yelp REALLY should have a different comment associated with a five-star rating for any businesses…read moresuch as this. There was most definitely NO "WooHoo-ing" going on here as making funeral arrangements and/or attending funerals and wakes is never an "exciting" adventure. Of course, when you are grieving the loss of a close loved one, it's difficult to think straight and stay focused on what needs to be done. Kelly M. at O'Neil is an absolute ANGEL (She even kinda looks like one!) She sweetly and sympathetically walked my family and I through each step, covering every single thing that needed to be done and helped to clarify decisions that were difficult, which I'm sure IS her job, but she truly excels at it! I believe she went above and beyond to get my family and I through it all as quickly and as painlessly as possible. Actually, every single employee that I encountered at O'Neil showed the utmost professionalism in the nicest, most sincere possible way! The facility itself is absolutely gorgeous! I've been told that it was recently remodeled (prior to my use of it in summer 2012) so I do not know what it looked like previously, but I can tell you it is most definitely a comfortable and warmly welcoming, yet classy place. Last month another family member passed away and the family IMMEDIATELY went to O'Neil for the arrangements, even though they used other facilities regularly in the past, everyone was so extremely impressed with O'Neil while attending my Husband's wake and funeral that it will be the only facility our families will ever use from now on.

    I suggest calling Goodale or Anderson before choosing cremation or Funeral services at O'Neil, I…read morewas able to find services at a fraction of the cost with just a couple of phone calls.

    Wall Of Faces - funeralservices - Updated October 2026

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