My experience at Walk Shoes, Cork. I purchased a pair of hunter wellies at 6pm on Tuesday the 15th the sales staff were very helpful and I added in a pair of hunter socks for a total sale of over €100. I mentioned that my wife may not like them and ensured that it would be ok for her to return them should she not. None of the staff mentioned that they would not refund the money if the shoes were returned only give a credit note. My wife's birthday is today [Thursday 17th] and of course I had selected the wrong boots! Didn't think there was a problem as I had the receipt and she hadn't even opened the box to try them on. Anyway my wife went back to the shop unfortunately they did not have any shoes/boots that she like, being it was her birthday she decided she wanted to look elsewhere, she then of course discovered they would not give a refund. Now I know that the shop is within their rights not to offer a cash refund but this is the first time that I have ever known a shop not to do it when we have a receipt and the purchase was only days before. So we are now stuck with a credit note for a shop which does not have anything we want and I have a wife who cannot get a present on her birthday. So be warned this shop does not give refund on goods even with a receipt. In the end I was very disappointed with the customer service as they could easily have refunded the money and made the whole experience a positive one. Instead I certainly don't want to shop there again nor can I recommend it to friends. read more