I had a urgent health issue come up and the nurse practitioner clinic was able to get me in the…read morenext day with an appointment. All of the staff were very friendly and very helpful. The Head Nurse truely gave me a very professional assesment and was able to get my a high priority to the next specialist. I would highly reccomend this clinic and will most likely return when needed.

Was called in promptly from the waiting area and had two very good nurses. They were friendly,…read morelistened well and gave helpful suggestions - all I could ask. Some of the reviews are disturbing. During COVID, many staff eventually quit due to exhaustion from months of long hours, grief and discouragement, and an atmosphere of abuse from some patients and family members. Now there aren't enough nurses. It's a very real problem, but badgering those who stayed on sure won't help. Best to take complaints to administration.

Once in a great while you can make a decision that you find yourself grateful for over and over…read more It's even more rare when you can do that while in the grip of a sinus infection. I checked into the Urgent Care at Park Nicollet, where a very helpful person asked if I'd like to check out Smart Care. She said it was a new service and virtually no wait (v. the long line at Urgent Care). I thanked her and trudged a short way down the hall. Honestly, that moment likely changed my life, or at least my health. I was treated quickly and expertly and have since made Smart Care my primary provider. I've stopped in for vaccinations, treatment for muscle strains, more stupid sinus infections and have always felt that I received the best care possible. I can easily reach out to them through the MyChart website or with a quick phone call to see if an office visit is necessary. The whole team is friendly and knowledgeable. I always feel as if my concerns are heard and acknowledged. I recommend that anyone looking for a primary care team check this out!

Frustrated with the cost of healthcare insurance? Me too, and I worked in the industry for 40…read moreyears. SmartCare by Park Nicollet offers much lower prices, but dramatically limits you to providers within the Twin Cities metro area. Even then, many physicians (including my long-time primary care physician) who work for Park Nicollet are not part of the SmartCare program, which tends to rely on Physician's Assistants (PAs) for primary care needs. I've never been impressed by doctors with diplomas, at least outside of specific surgical expertise. I know many PAs whose expertise rivals those of general practitioners. For 90% of us, you don't need a doctor to diagnose your sore throat and prescribe meds. (In fact, an increasing amount of primary care is *finally* being made accessible through virtual visits.) It's been an active year for me, medically at least: two total knee replacements; a few asthma complications that required medication adjustments; a fun visit to the foot doctor to see if he could help level out my leg lengths after the first knee surgery; pre-op and PT visits for the TKRs; a lovely colonoscopy; and a few other visits I think. All within 10 miles of my Plymouth residence. Next year I probably won't go interact with the healthcare system more than a few times. Only nitpick: The appointment scheduling lines are consistently understaffed to handle call volume, so wait times of 30 minutes are not unusual. Ideally you can use the website to schedule an appointment, but sometimes you need more assistance.

It's sad to hear that the Saint Paul location on Dayton avenue is closed down I went there…read moreapproximately 33 years ago I know that's quite a long time but they were so incredibly helpful and compassionate during a very troublesome and stressful time in my life I was having severe mental health issues and since my boyfriend's parents lived directly across the street I went there in midst of a psychotic crisis they treated me with complete respect and were not condescending at all they were so empathetic and one of the staff members even took the time to drive me the hospital to be checked in for a psych eval they went above and beyond even though they're now at a different location I hope that they are still doing incredible work.

This is a SAFE PLACE. One can feel it in the air when you enter…read more My child, who prefers they/them as pronouns, is currently seeing staff re. gender . They have been seen AND HEARD by caring, knowledgeable, professional people who are taking the time to educate and help them deal with extremely personal sexualty issues. I do not know all the technical terms but I CAN tell you that after a 17 year battle with many other less sensitive healthcare professionals my child is now becoming happier, more confident, and a mentally healthier individual. My child's patner is also seen here because she has an extreme reaction to needles. Family Tree is the only resource (after 7 other facilities) to supply the accommodation necessary for her anxiety control so a blood draw could be accomplished. The clinic has gone beyond any normal standard of care. Lastly, when visiting, I appreciate the calm attitudes, the unique waiting room, and the educational materials available. It is a SAFE PLACE for all.

I went in today after taking a fall, and from start to finish my experience at this urgent care was…read moreexcellent. The intake process was smooth, and the receptionist was welcoming and helpful. I was seen very quickly, and the facility itself was spotless and comfortable--truly a lovely environment (as much as you can call an urgent care visit "lovely"). Every staff member I interacted with was wonderful. The nurse was kind and reassuring, the x-ray technician was professional and thorough, and the nurse practitioner who treated me was smart, informed, and very easy to talk with. I felt heard, cared for, and well taken care of. While I wish I hadn't needed to make a trip to urgent care, I'm grateful I came here. They made an unpleasant situation as positive as it could be. Highly recommend!

This is THE BEST Urgent Care I've ever been to. From the receptionist, Mina, to the entire staff,…read moreeveryone was super kind, caring, professional and patient. I was seen by several staff and had my blood drawn (quick and painless!). The lobby and exam rooms are quiet, clean and comfortable and there's ample and easy parking. Thank you to everyone at Allina for the fantastic care!!

I have been coming to this Park Nicollet since I was little. The quality of care here seems to…read moresurpass anything else I've experienced. The doctors are highly knowledgable (besides the urgent care doctors) and the nurses are always so very friendly. I usually go to family medicine, as my primary Doctor is an absolutely god send (he knows just about everything and is will to try everything to make sure you're doing well). My only complaint, is that their urgent care doctors are absolutely horrible. They always seem to be in a hurry and act as if you're bothering them. I went in for an infection in my hand after being bitten by a cat (if bitten by a cat visit a doctor immediately, they can be life threatening), the doctor came into the room and had the audacity to say "it's infected, put some antibacterial soap on it." That was it, he left. I then visited a different urgent care, in a different network, and got the appropriate care needed (ended up being a level 4 infection that needed to be drained and pumped full of antibiotics). So, will I be back? Yes, because although urgent care here is awful, I rarely visit that side of the clinic anyway. Everything else is absolutely phenomenal!

Went to Urgent Care at Park Nicollet to get an antibiotic for a ear infection. Waited 30 minutes to…read morebe seen. All of the check in Staff were very kind and one Receptionist went above and beyond to make sure we had everything we need to be as comfortable as possible while we waited to be seen. PA-C McGown was patient, kind and extremely informative on some other questions we had not in regards to the reason we were actually there for. She listened to our perspective and understanding of my partners medical history, and took my partners thoughts into consideration. All in all it was a great visit, Great PA-C, Great Staff.

The cost was NOT exorbitant (though I must admit - wish it was less...) I'm still alive,eh?read more

After this last stay, I need to update my review. I spent 11 days in the ICU and the hospital. With…read morethe exception of one nurse who was OK and still acceptable, everyone else I had the privilege of receiving care from was exceptional! We were truly blown away by the level of care. This started with Ann in the ICU. Outstanding. In the ICU a nurse is assigned to you. Usually one nurse per patient. When you get transferred to a different room outside of the ICU that one to one ratio changes. Still the care we received from nurses Barb. Cheryl and Leah were just exceptional. I know I am missing names and some nurses and aids names we didn't get. This care really left an impact on me. For example getting out of bed after a week to walk. For anyone that has been in the hospital for any length of time, you know how your body somehow forgets how to walk. There were a couple of young nurses that were helping me. Both about a third of my size but they both stood firm and had braced themselves to help me if I had needed their assistance. A lot of these nurses had different nationalities and we enjoyed hearing their stories and again so thankful for their care!

My visit was so great and everyone at WestHealth should be so proud. I was met with staff who were…read morecaring and kind. I felt like they wanted to care for me. While I waited they drew labs and ordered imaging so when I went back to a room, all my testing was completed. The provider came in and gave me my results. While I waited in the waiting room for about 90 minutes, I was in the room for about 30 minutes for an ED visit. Great Job WH ED. The waiting room is really nice and clean. This is the best Emergency Room in the area.

my entire experience was five stars out of five stars. From the greeting staff to each person I met…read morealong the way. the negative ratings here are WILD because my visit could not have been easier or better. The care was personalized and patient centered and everyone was polite and kind.

I have ALWAYS had positive experiences when I've come to ANW. In the past, I've only come here for…read moreemergencies--fell and hurt my hand, eye issues, and one time getting outpatient surgery in 2004. However, last week was my first time as an inpatient. If you've read through my previous reviews, you will have discovered that I had my first gallbladder attack in November 2012 while I was a resident of Maryland. I had the unfortunate experience of going to Laurel General Hospital and received subpar care. I was advised at that time to get my gallbladder removed, but I sure as hell wasn't about to get the procedure done there, so I declined. From about 2013 until last Thursday, I was symptom free; however, I experienced the same gallbladder attack around 1 a.m. last Thursday. That pain eventually went away, but another intense pain continued and did not go away. I was shaky and weak and decided I better go to the emergency department to get checked out. When I went in, it was around 6 a.m., and no other patients were in the lobby when I arrived, so I was tended to immediately. The nurse took my vitals and placed me into a room. Another nurse named Richard was my caregiver after that. He was very compassionate and kind took EXCELLENT care of me. He placed my IV, gave me fluids, and pain medication. Shortly thereafter, around 7:30, I got my abdominal ultrasound, which showed that my bile duct was dilated and might be blocked with a stone. I was advised to get an endoscopic ultrasound (EUS) to sweep clean the bile duct, then get my gallbladder removed, which I agreed to have both procedures done. I had quite a few doctors come through before my EUS to check in on me, make sure I was the correct patient, and knew of which procedures I had agreed to have done. The EUS done around 1 p.m., and when I woke up in the OR, it was a little bit after 2 p.m. The EUS went very well, and the stone blocking the bile duct was able to be removed. The only issue was afterward was that my throat felt so bad because of the tubes that had to go down my throat. In the recovery area, a nurse named Iris was WONDERFUL! She kept checking on me and giving me ice chips. I was scheduled to have my gallbladder removed the next day (Friday) around 10:30 or so and was admitted. I was disappointed with how long I had to wait for my room, which was a good 3 hours or so (UGH!), but I finally made it there around 6:30 and was happy that I was given a private room. I have to say that all the nurses who cared for me when I was in my room pre-op and post-op were great, and the two standouts were Reza and LaVivian. They were AWESOME!! Five stars for these two! My surgery came and went without complication, and Reza was incredibly kind, helpful, and very straightforward. He helped me get out of bed the first time after my surgery, and I was in so much pain that I didn't want to move, but he was patient and stern with me and in so many words told me to get my ass out of bed and into the bathroom. I finally did and things got better on their own. He was Johnny-on-the-spot checking in on me and making sure I had everything I needed. LaVivian was one of the night staff nurses, and she was kind, compassionate, and HILARIOUS! Absolutely loved her! I hated that she had to go back to her station, but it was all good. About three doctors came in to check on me throughout my stay, which very thorough, in my opinion, and the nurses were fastidious with my heparin injections and pain meds and to take vitals. I was never in too much pain from my actual surgery; however, I did have an issue with back and leg pain. Because I was strapped down on the operating table and have spinal stenosis and was on my back for so long during gallbladder surgery, the upper part of my left thigh was numb, and I had constant pain in my back on both sides, which then radiated into my legs. That was the worst of it. Of course, now, those problems have resolved. I disliked being woken up, of course, to have my blood drawn, but it's a hospital, and that's just par for the course when you're an inpatient. I didn't eat a whole lot, but as far as my first experience with hospital food, it wasn't bad. I ate mostly Jell-O and water ice, drank mostly cranberry juice and water, and on my last day, I had my first full solid meal of scrambled eggs, a veggie sausage patty, French toast, raisin bran with soy milk, and more cranberry juice. On my last day, the doctor came in and said I could be discharged and that it would take about an hour, but it took more like 2 or 3 hours; nonetheless, I was happy to be leaving. Reza tended to me and ordered an escort. He was able to make me and my husband laugh and was just a super star of a caregiver. I will never forget the great level of care I received during my stay. This is why I will always go to ANW for emergencies and anything else. Thank you, ANW staff, for taking very good care of me!

Bad bad service. My wife who had back surgery needed to go to the rest room to pee but after 15…read moreminutes no one came. After I assisted her to the restroom and got back to the bed and tucked her in someone showed up 45 minutes later and I angerly told her I took care of it and I will send you a bill. My son who is a RN worked here and said allina is the worst hospital he's ever worked in and the employees are all grumpy from the treatment they get from the upper echilon. He works at Methodist hospital in St.Louis Park and said it's a wonderful place to work. Go there if you need surgery.

Just getting into 3800 address is a challenge. Not just me, as I ran across others on my long way…read morein asking each other where to go now. * Buildings are poorly marked from parking lot view. I never did see a sign that identified the building as 3800, I went to another address and figured it out. * There are various parking lots with signs telling why you can't park in that lot. *It was a walking maze, I met a woman who was clearly disabled as she could not find a handicapped entrance or easy entrance. * Inside I thought I would look for a cafeteria for a later stop, a few signs said they had one but wasn't clear where it was. Finally saw a sign that said it closes at 1pm. That's still lunch! * Restroom, just tried one, door lock didn't work properly, No soap in container, No hot air dryer, paper towel dispenser out of paper, no hot water. Oh yes there is sign regarding "clean hands are healthy hands". Found my waiting room which was pleasant and quiet and decorated in soft tones. Not much waiting, (I spent so much time trying to find my way it was getting late). I saw a specialist for a not to serious matter and felt rushed. I don't think I spent more than 12 minutes in his care. No one saw me out of the room.

I went in for an annual check up with a new doctor after my primary care doctor at another clinic…read moreretired. During my visit, they told me I needed to do a follow up procedure for a test, which they booked for me during that appointment. After I went to the procedure, they sent me a bill for $2,000 and said it was because I was out of network. Mind you, my original appointment was IN network, so I didn't fathom that the procedure they booked me for would be out of network... had I known that, I would have just gone to Planned Parenthood and gotten the procedure done there for an affordable price? Then I spent the next year calling them and my insurance company trying to figure out why it wasn't being covered, neither Park Nicollet nor my insurance could figure why I was being denied coverage. Eventually I got sent to collections because it was taking too long to sort out, and now it has been a year and a half and I am still paying $100/month to pay off that appointment.

Review medical health charges carefully!!!! They often charge 10 times the average rate and…read moreultimately gouge patients.

Wow! What a great new facility! I generally try to avoid going to the doctor, but this may change…read moremy mind! Admittedly, this is really close to my neighborhood. So, first and foremost, it is extremely convenient by bike or car! However, when I walked in for the first time today, I was even more excited. You walk in to a very small and welcoming reception area with no line! (I was able to deal with all of that 'initial paperwork stuff' within 10 minutes.) Since the clinic has multiple departments, including family health, urgent care and chiropractor, they ask you to wait in the area designated to your department. Again, we were the only ones in the place and were able to avoid that mass waiting room like usual. The waiting area had large open windows to watch the happenings on Chicago Ave.; a nice change from dull white walls. The actual walls are decorated with tasteful artwork! I love the actual exam rooms! They have two doors so that the nurses/doctors can access them from their own office area rather than the public entrance. It eliminates so many people walking around and the uncomfortable feeling that someone is dying because it reminds you of that episode of ER or Grey's Anatomy... I digress. The staff was extremely pleasant! They made me feel welcome and calm. Everyone explained information in detail, but without sounding like a pretentious 4th year med student. The nurse even showed me information (and pictures) on the internet during our appointment so that I had a better understanding - helpful and educational! I can totally see this being my new primary care provider soon. Great location! Great facility! AND, it is located right next to the Town Hall Tap and Pumphouse Creamery - two of my favorites! Doctor, lunch and dessert all in one short trip. I love it!