I have been a client of this specific Walgreens in Santa Isabel since 2013, probably visiting the store at least five times a week. This is one of the few stores that actually has a service-oriented and happy crew. I can conclude this because managers come and go, and the staff remains, essentially providing the same level of service. Recently, I have noticed that staff are behaving as if they are restricted and have witnessed and observed an interaction between the new manager and an employee during which the manager was speaking, referring to the assignment of 8 full-hour tours depending on their attitudes and whether they wanted to work or not. I was standing 10 feet away, and I could clearly appreciate that this was a form of harassment for nearby employees listening to the rhetoric. I am not questioning that management needs to manage, but to display such animosity and low-level managerial sensitivity in front of the customers is a mistake and a clear signal of management issues. Please investigate and mitigate this problem.
He sido cliente de este Walgreens en Santa Isabel desde 2013 y probablemente lo visito al menos cinco veces por semana. Es una de las pocas tiendas que realmente cuenta con un personal atento y alegre. Puedo concluir esto porque los gerentes van y vienen, y el personal permanece, brindando esencialmente el mismo nivel de servicio. Recientemente, he notado que el personal se comporta como si estuviera restringido y he presenciado y observado una interacción entre el nuevo gerente y un empleado, durante la cual este último hablaba sobre la asignación de ocho turnos de una hora completa, dependiendo de su actitud y de si deseaban trabajar o no. Yo estaba a tres metros de distancia y pude apreciar claramente que esto era una forma de acoso para los empleados cercanos que escuchaban la retórica. No cuestiono que la gerencia deba gestionar, pero mostrar tanta animosidad y poca sensibilidad gerencial frente a los clientes es un error y una clara señal de problemas de gestión. Por favor, investiguen y mitiguen este problema. read more
