I have lived within walking distance of this pharmacy for eight years. But I finally had to give up on them, and one by one transferred my prescriptions to a warehouse club in the suburbs where they are always filled on time. I don't believe it on the staff, I blame it on the company. They're constantly understaffed and out of stock. Today I showed up with two prescriptions desperate to fill on the heels of an urgent care of visit because I had an upper respiratory infection. I had no energy to drive out to the suburbs. They took the two prescriptions, logged them in and said it would be $12 and 20 minutes. 45 minutes later I show up to find one of them isn't covered by insurance at all, plus not even in stock. It would be one thing if this was a rare occasion, but something like this happens every damn time. read more

My prescription was canceled without a reason. The wait time to speak with the pharmacy area was over 45 minutes. The phone call is answered then immediately put back in queue. When I was able to speak with someone, I was advised that they didn't know why it was canceled and stated that the would refill the prescription. However they could not give me any re-assurance that the prescription would not be canceled again, i.e. I would just have to wait and see. Unprofessional experience. read more

Slow and just don't give a Damm if they can help you get your meds on time. Alway out of everthing.

I used to go to Costco and there was rarely a problem. And when there was, I always felt as though they were advocating for me with my doctors office. If an issue came up, it was solved quickly and politely. But Costco has become a bit too far way out to twelve mile and they don't have bargains like they used to. I mean five dollar chickens and Buck 50 hotdogs are still lost leaders, and you have to get your membership feedback somehow, right? So, I switched my prescription orders to here. Not everyone is rude, but the younger they are at the pharmacy, the less patience they seemingly have. They must be on legacy systems because things take forever, and I mean, they just don't communicate well with your doctors office well or follow up well, which only compounds the problem, when your doctors office doesn't communicate well with them. It doesn't help that THEIR (The Dr's shiny monolithically housed voicemail system is backed up for two days. But I would advise you to drive to TOLEDO before I would recommend you sign up to this place!!!. Pretty close to being fubar. Who uses fax technology to order a prescription? In Pharma? Just about everybody, so it's not squarely on this Walgreen's. They are polite at the cash, it is the corporate structure that is a debacle. Clearly they are not choosing the top pharmacists in the industry. A couple are good, most of the counter people are very polite and patient, but the phone manners when you're dealing with them are awful. One girl was arguing with me about how what I was asking was impossible to do in their system. The previous older pharmacist had told me that what I had requested was ready and should be clear by the time I got off work. On second glance the younger pharmacist discovered she had been mistaken about her previous stalwart stance. To her credit, when I asked to speak with her about it after picking up my scripp, she did listen. I only did this because I saw that the line was empty, and I thought it best to tell her that goin four days without a prescribed medication if you have, let's say, pharmaceutically resistant clinical insomnia, that four days continuous mistakes, not knowing that someone's medication that was ordered down in Florida by mistake by their doctors office could be restocked, and a new request "faxed," out, perhaps sent by horse, or steam trolley, back to the doctor for a new scripp . I also explained that many medication's when not delivered in a timely fashion, may cause, suicidal ideation, withdrawal symptoms, car accidents because driving while sleep deprived is comfortable to driving while intoxicated; you are not at the top of your game to pay attention to the road. Ask your doctor... it is also the reason that some people turn to street drugs I'm sure. Which, besides greed, was probably one inspiration for the OxyContin plague. Her tone with me was considerably more soft in person than on the phone. Eye contact and calm. It's almost like hypnotizing someone. It's very easy to be rude over the phone, and by email with all your keyboard qwerty courage. Not so much when you have to face the people who provide the impetus for your salary. Mind you, when I gave her the information, I think, I knew, that she knew, all the things I was talking about. I just wanted her to know that I knew also, and I can deliver that information very sweetly and with kind eyes, sans pedantic tone. Her look softened and she was far more cordial in person. That is not going to stop me from contacting the regional manager for endangering my life and costing me hundreds and lost income over four days from lack of sleep over a fouled up system that is in exacerbatingly huge need of a software and training update. But to their credit they didn't send me out the door with a receipt that reaches from my toes to my cone! CVStake note. Your Discount program is abysmal. Now back to Walgreen's; If you dictate prices at this particular location. You cannot charge 6.95 for the same toothpaste that is available right next-door for a buck and a half. Literally one building over. It just rips off your emperor's clothes and reveals to all that you're gouging in quest of a second home, or perhaps a pool for the second home, and that that is abhorrent behavior, in light of all the needs of an aging population. And every population is aging but we have a swell at the end of the demographics. The entire American pharmaceutical industry needs a reboot IMHO. Now about my PPO... read more

I've been suffering with a terrible cold for 2 weeks. I went to Walgreens and bought mucinex fast max day and night. My sister who was a postal worker and walked a route for about 30 years recommended it. I finally feel like the elephant sitting on my chest got up and went home. I can breathe! Less coughing! Feeling better! read more

I've both visited and contacted the Walgreens store located 6331 E. Jefferson Detroit, MI 48207. Specifically for the pharmacy area. Please exercise a retraining process for all staff members for customer service and personal conduct. My visit was greeted by nonprofessional conduct. Such as from one with low patience, as well as one with a heightened temper. This behavior is both disrespectful, and egregious to those who patronize this establishment for their health needs. On the phone, to check the status of my visit, I was placed on a loop of hold music, with someone consistently placing me back on hold without a proper, or even audible greeting. Thank you for taking the time to this feedback Respectfully, Mr. Jefferson 5/12/2022 P.S. I've tried to add the above to the feedback portion of the website, but it seemed to go nowhere. read more

Walgreens - Had to take a picture with another phone because it wouldn't let me make a screenshot. - Drugstores Near Me - Detroit, Michigan

Does not sell alcohol. Otherwise this is a normal Walgreen's. Very well stocked and plenty of parking.

As Rite Aid closures forced me to Walgreens, it has been a total nightmare. I called Monday to transfer my mom's prescription. I call Weds, I gave them an extra day. The person who helped me was nice and said the prescriptions will be ready Saturday. 3 days later. I'm like ok, I can make it til then. Saturday, I go to pick it up there is only one person helping the drive thru and inside customers. It's finally my turn. The prescription is not ready. Why didn't anyone call me in the 3 days I was waiting? There's insurance issue and 1 scrip is out of stock. I've been on the phone for 22 minutes and there's 2 callers ahead of me. It's holiday weekend and now my mom will be out of meds. It's not like I'm buying eggs, this is people's lives that we are talking about. The lack of consideration and caring is unnerving. I'm still waiting for help 27 minutes later. Don't use Walgreens if you want any kind of customer service. Do better Walgreens. I see why you have a 2 star rating. read more

Literally the worst I've pharmacy ever. They need to hire some people because I'm tired of waiting 20 minutes in the drive through.

The black women (young & old) who work here have a crappy attitude. I always find everything I need here, but customer service is truly lacking. read more

Our neighborhood Walgreen, and agent for some prescriptions that our insurer doesn't handle thru other chains. We are happy to have access here, are aware of the demands on this staff, but frankly, they hang in and provide much needed service. We put in a vote of confidence for them, and say that while we're saturated with pharmacy chains in our local retail profile, Walgreen's at E. Jefferson and Mt. Elliott is a good neighbor. read more

They could use some help at the pharmacy. Always slow because of lack of employees. The store manager comes and helps out which is great but I think corporate needs to let them hire some more people. read more

Rude pharmacy people-called in and on hold for 5 minutes to get sassed by some.... Expletive

Pretty clean, stocked shelves and conveniently located. Plus clearance brand items lol

This is a Great Walgreens Location. It's safe, There is good customer service, and it's clean too. I get all of my pictures developed there. Oh and as Forrest Gump would say, "That's all I have to say about that." read more

Every time I come here to get Rx's filled or pick up Rx's, I end up waiting a good hour or it's not ready when I received a call stating it is. I'm currently waiting to pick up medication that has allegedly been filled already and I have waited 50 minutes now. I'm sure I'll get a little attitude or saltiness to go with my order also because they lack customer service skills. Worst pharmacy ever and I will be switching to the Rite Aid across the street after this. Don't bother coming here unless your time is not valuable to you. Oh and Lo and behold they only had one of my Meds refilled though I was called that all my Rx's were ready! Fare thee well Walgreens. read more