This store has literally been the worst customer service store I have ever dealt with. For the past four years I have written, emailed and called this store to resolve issues I have every month with filling my prescriptions. Unfortunately I have never gotten a response from any one. I get these form letter responses that are usually very generic and are probably generated by some ghost computer. I have followed up repeatedly and always get the same answer. Sadly all of these medications I need to stay alive. I have 14 scripts with Walgreens and usually make about 16 trips a month to pick them all up. Sometimes I even have to go to different stores. I get the scripts written every year for the same amount on the same day and fill them all at the same time. By March or April they are all seperated and filled on different days. I have been promised if I do a certain task that it will solve the issue and they will all be filled every month on the same day. This has never become a reality. I have spoken to Tela H., D. Pritchard, R. Young, Y. Chang, K. Bargas. G. McMurray, John, Cheryl, Melissa, Bre, none of which have ever been of any assistance until today. Funny how mentioning a Lawyer elevates something that should have never gotten to this level in the first place.
I work for a company that requires employees with chronic conditions to go thru mail order Rx. I, having Diabetes, cannot go thru mail order because my medication is temperature sensitive and cannot sit out in a hot car port for a couple days while I am away on business. Therefore I am required to appeal the mail order and chose a pharmacy to use instead. I unfortunately chose Walgreens. In order to change pharmacy's I am required to go thru the appeal process all over again.
Here is my major complaint. No one should have to go thru the hassles and heartache to simple get the medications they need to stay alive. I every month feel like I am living a reckless endangerment case. I paid Walgreens last year $52,876.84 and have received nothing but heartache, disrespect and inconvenience. This country has become such a selfish for profit world that these large companies have absolutely no compassion. As long as you are giving them your money they could care less. What is the worst thing that could happen? You take your business else where? What is 52 thousand dollars to them. Probably chump change when you think of all the people they have depending on them, that don't have any other choice. They get there money regardless of what it cost you.
In closing I am hoping that social media will bring this to the forefront. That these large companies taking advantage of the little guy get held accountable. I am in search of a way to make this issue a headline and welcome any suggestions. read more