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    Wagner Aviation Hangar

    2.5 (2 reviews)

    Services - Wagner Aviation Hangar

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    Dolphin Aviation - Dolphin sign

    Dolphin Aviation

    (5 reviews)

    If I could give 0 stars, that's exactly what I would do. We flew out of Dolphin and they parked our…read morevehicle (long term rental vehicle from employment), along with another vehicle from our party. Never once were we asked if vehicle needed to be returned to Avis or did we tell the employee to return on our behalf. Only upon our arrival back into Sarasota did they realize they had inadvertently returned our vehicle without our permission or knowledge with over $800 worth of personal items inside (clearly showing anyone parking/driving this is a personal car and not intended to be returned). Avis is claiming the vehicle was returned without items of value and dolphin is claiming it's not their fault. Dolphin is taking absolutely no responsibility for anything that has happened, no apology whatsoever, and even their general manager would not take or answer our call until we were transferred to him without his knowledge of who we were, and clearly took accidentally. Once on the phone with The manager, who gave immediate attitude right off the bat, he proceeded to tell us it's not their fault and pointed the finger to Avis. In the end, he proceeded to hang up on me after stating it was my fault that I left personal items (including a second wallet) In the car. Once I called back in to speak with someone different, I had the pleasure of speaking with friendly Joe with customer service who proceeded to tell me that the manager is the "big dog" who calls the shots and what he says goes. Never could I imagine owning a business and having someone entrust their vehicle with me and they come home to the vehicle gone along with all of their personal items and not care AT ALL to find out what happened or to help make the situation better. Would recommend flying anywhere but here. **Update: after going back and forth via email for four weeks asking for Dolphin to meet us halfway and reimburse us for half of the value of items stolen ($400), they have taken the stance that they did more than enough by allowing us a rental for two days (we used for less than 24 hrs before it was returned and had to fight Dolphin to pick up the cost so we could get home with three young children!!!). Again, it blows my mind that someone would loose a costumer who has flown out of that airport over 10 times in the past two years all because they do not want to take responsibility and do the right thing. I 100% would recommend flying anywhere but here!

    Nice place but lousy service, possibly the worst FBO service in FL. CSR was a grump with a chip on…read moreher shoulder. When we could find her we had to beg her to lift a finger both at our arrival and departure the next day. Line guys and rental car guys were friendly but more interested in their phones or stories about last night... Service reminds me of Meridian Teterboro where the staff is more interested in each other than their jobs. -Part 135 captain

    Wagner Aviation Hangar - aircraftdealers - Updated May 2026

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