I want to give warning about this company. I believe they actually hope you are late with a…read morepayment. I had a mistake on a payment and didn't know it until over a month later and had to find out on my own. No email, no nothing from sound. I had only owed left $400 on my loan on a $13,000 loan with not one late payment before this. They could have contacted the credit bureau 's on my behalf to get a forgiveness, since it was an honest mistake. They refused to help me. Customer service is terrible, if you can even get in touch with them. Absolute worst place to get a car loan. And I'm assuming the worst place to get any kind of loan. BUYER BEWARE! THIS COMPANY IN MY OPINION IS THE WORST BANK PERIOD!!!! FOR ANY BUSINESS WHATSOEVER!!

I highly recommend Sound Credit Union Alderwood Branch. Joe went above and beyond to help with a…read morefinancial issue. Karen, Marisol and others have all been friendly and helpful. I agree with others in their reviews that this credit union is outstanding.

Turning in to (and pulling out of) the shared parking area by BECU from Alderwood Mall Parkway…read moretoday, Wednesday 2 July 2025, I appreciated the wide curbs. My chances of bumping the curb with one of the tires of my car was reduced. Parking was available in the strip of businesses where the BECU was located. The entry to the business was clearly marked and the lobby streamlined for entry/exit and ATM use. Two of the three ATMs were in use, so I went to the open one. Making my cash deposit was no hassle and I encountered no technical difficulties. Interior temperature was cool and the windows did a good job of filtering the natural light to not be overwhelming inside.

I would give 0 stars if I could. I Was experiencing fraud attacks on my account. After being…read morereferred by the becu fraud department over the phone advising to request a new account. Number. I was denied several times when asking about getting a new checking account in person. Even after pointing out that the new debit cards continuously were compromised even the same day of obtaining a new debit card number. Each time I went in the staff insisted ."that was not necessary." And that I needn't worry". And surely having a new debit card would solve the problem even though I knew in my account had been compromised and even urged then and spoke to becu fraud department on several occasions advising to get a new account number. After disputing all the fraud on my account and wasting countless hours each time it happened after that, the staff continued to tell me I did not need a new account number and would be fine. Fast forward a month later of experiencing fraud attacks on my same account that I had for almost 5 years, suddenly received a notice that my account was being closed for good by becu due to fraud. Something which could have been avoided if they had given me a new account number like I asked the first 5times when referred by the fraud department. Additionally, because of all the lockouts of my account due to the fraudulent transactions none of my autopays went through, additionally, at times my account. Locked up and I did not even get a text or phone call notifying me! I had to find out in the middle of trying to buy gas or groceries. This happened 8 times or more within 2 months! I can't believe they still did not give me a new account! And instead kicked me off, when going into the main branch in Everett in the middle of the work day to see why I was getting kicked off my account. After explaining everything the employee apologized and asked if I wanted to keep my account, I had already waited hour or more in the lobby after receiving the phone call and took the rest of the work day off just to handle it. Additionally, I had my credit card on auto pay from the checking but the funds were not taken out due to the account being locked due to fraud. After that I left funds in my account to settle the fraud situation so my credit card could still be paid. BUT BECU BLOCKED BECU CREDIT CARD FROM TAKING THE MONEY FROM MY BECU CHECKINGS ACCOUNT TO PAY MY CREDIT CARD the money was there and they blocked this transfer within on numerous occasions. So more LATE FEES were tacked on, additionally I was forced to take more time off from work just to sit in a fucking lobby for hours at another location near my job just to make the credit card payments and "handle" the situation to which I was continuously told it was fine then only to find out later they were blocked without reasonable explanation. Never was I notified by BECU that my credit card payment would not go through even though I sat down in person to set it up and was told it would. I'm not sure why my situation was so mishandled and I ended up paying for it. Additionally, they used to withhold my checks for no reason at all for an extra 3 days if they were over a certain amount. This is the worst banking establishment ever. Don't put your money here unless you want it to get stolen.

This "new" branch location is horrible, lots of staff but nobody seems to know what is going on…read more Unfortunately it is the only location north of Seattle. No clear communication with customers or greeting upon entering this location. Always a confusing wait. They cannot accept rolled coins..at a bank? Never had an issue at the previous lynnwood location and had many loans and referred customers. Where did all of staff go? Ramon, Sara, Bethany?! They were kind and personable. The other customer waiting with me mentioned waiting their entire lunch break just to pick up a form that they were having trouble accessing.

Had a great experience setting up an account here for an auto loan. Cynthia was helpful and…read morepersonable. She answered all my questions

Always efficient and quick to respond!!! I recommend Wells Fargo to anyone needing a new financial…read moreinstitution!

My sister went into this Wells Fargo branch simply to make a wire transfer, and the experience was…read morecompletely unacceptable. The employee who assisted her, Elvis, was dismissive, condescending, and openly rude from the start. Instead of explaining the process or offering help, he brushed her off, talked down to her, and created an intimidating environment that felt more like bullying than customer service. There was no patience, no professionalism, and absolutely no effort to assist a customer with a legitimate banking request. This is not how a major bank should treat people--especially when they're dealing with something as serious as a wire transfer. If this is the standard Wells Fargo allows from its employees, it speaks volumes about the culture at this branch. I strongly recommend management review this employee's conduct and provide proper customer service training. No one should be treated this way for asking for help at their own bank. This behavior is completely unacceptable, and i hope he gets the correct disciplinary action and retraining. he was making jokes to his coworker about my sister.

Every time i have interacted with Schwab the courtesy, professionalism and service has been superb…read more Although I rarely have occasion to visit the office in-person, when I do everyone is friendly, well dressed, the big screen TV has CNBC going, and free coffee. Love it. Schwabs electronic year end statements aand integration into tax software is a real plus too. Pricing might be a bit higher than competitors, but the service is well worth it. Definitely a life-long customer. Keep it up Schwab!

Love, love, and trust this bank. They know me, take care of me AND are very price worthy,…read morerecommending low load and index funds.

I want to praise Ann Herberg, Financial Center Manager, who gave me immeasurable help today…read more I am an 80-year-old business owner and long time Bank of America client, who recently misplaced some new checks that came in the mail. I entered the bank very stressed. With patient, respectful kindness and clear explanation, Ann did the research, helped me stop payment on the lost checks and order new ones. I am very grateful.

ATMs are generally a 50/50 if they work. Then when you go in to get assistance they just bring you…read moreover to the ATM and wait till it starts working. Just help me at the desk instead of wasting time with an ATM. And then when you have an 11pm appointment be ready to schedule an additional 20 mins to your wait time and not get seen until 11:20

I've been banking with them for 10+ years. They're always so friendly and helpful. Highly recommend…read moreMtn Pacific.

If you are looking for a construction loan, for your own good look elsewhere. I applied for a loan…read moreto build my housing development, and the SVP led me on for a month and a half, asking all the right questions and appearing to proceed as normal. I paid for an appraisal,, my credit is excellent, and so on. But after a month and a half was turned down flat. I counted on them, and now they have put my project in jeopardy. Do not take the chance if you value your transaction.

Much better location than the one in Shoreline at Aurora Village. No public bathroom available so…read morehopefully you don't need to do any major banking that takes awhile. Also it's not their fault but a tower went down near by and they have no phone service to call their customer service center so hopefully you don't have an issue needing that either. Staff is educational, friendly, and professional.

With so many negative reviews, this should be a breath of fresh air review. Visiting a BofA branch…read morewas a necessary emergency after discovering several fraudulent checks written on a checking account. Even though it was New Year's Eve and the branch appeared to have limited staff, Tracy Baek was able to assist and take care of the in person needs. Tracy happily listened to the issues and quickly delivered professional and timely service. Tracy will now be the go to person when we need to see someone face to face.

I want to give warning about this company. I believe they actually hope you are late with a…read morepayment. I had a mistake on a payment and didn't know it until over a month later and had to find out on my own. No email, no nothing from sound. I had only owed left $400 on my loan on a $13,000 loan with not one late payment before this. They could have contacted the credit bureau 's on my behalf to get a forgiveness, since it was an honest mistake. They refused to help me. Customer service is terrible, if you can even get in touch with them. Absolute worst place to get a car loan. And I'm assuming the worst place to get any kind of loan. BUYER BEWARE! THIS COMPANY IN MY OPINION IS THE WORST BANK PERIOD!!!! FOR ANY BUSINESS WHATSOEVER!!

I got a loan from them through a car dealer. They are by far the worst lender I have experienced in…read morethe USA. They started charging me insurance for the loan without my consent or warning. They even kept charging for this after I paid off the loan. I couldn't even pay off the loan fast enough to avoid a payment because their portal only accepts $2K payments at a time with a weekly cap. Their website is terrible, the only way I found any history of the loan was through customer support. Avoid at all costs. Let me know if someone starts a class action that I can join!

U.S. Bank! Manpreet Kaur shows Above and beyond customer service with a good attitude. Helped me…read moretrack down and identify everything. There were many things I needed to track down and go over for my statements to help reconcile my HOA account. Glad I had Manpreet to help. Thank you!

Always polite and helpful at the US Bank in Woodland, Washington. I've been a customer for many…read moreyears.