Tru-Fi Credit union is absolutely the best bank to go to, the workers are amazing and help you get…read morewhatever you are in need of. Just last week I had a phone call with Rebecca the banks manager and she was just the most helpful, kind, and patient person. It is truly amazing to see how much a credit union cares about you. Every time I have to go in/call Tru-Fi Callahan branch it is a 10/10 experience!

From the owner: TruFi Credit Union is a state of Florida chartered credit union operating under the rules and…read moreregulations set forth by the state of Florida, NCUA (National Credit Union Administration), and a variety of other federal laws. The purpose of the Credit Union is to encourage savings among its members and from these funds provide a source of credit at reasonable rates of interest.

An email to community first…read more... I have been a member of this bank for twenty years. I have a pretty big issue at the moment. I took out a personal loan approximately 4 years ago for approximately 4k. Community first set up and payments and I set up auto payments not to miss one. I get to the nearing of completion on this loan, which previously was two separate payments at 100 dollars each per month. 3 years, no issues. When my loan got smaller, I've noticed that community first stopped allowing the auto withdrawal of 2 separate payments, and wanted their APR for the whole term. All of the sudden, instead of keeping the scheduled 100 payments, it just stopped because my balance was around 200 dollars. Ok, dirty business, but I understand. Make your money off your member. Need your interest. Fantastic. I missed an EIGHTEEN dollar minimum payment I guess two months ago. Over 30 days. Well, I have two accounts with community first, checking and savings. Am I led to believe you couldn't access my account to retrieve this ridiculous payment? I have EIGHTEEN dollars in all of my communty first accounts. Please help yourself for EIGHTEEN dollars when we you'd like. My issue now becomes a larger one. My own bank turned me into the credit bureau for missing an EIGHTEEN dollar payment after taking 200 a month from me no problem. Without fail. So because my own bank turned me in for EIGHTEEN dollars, my credit score dropped nearly 100 points due to this. I'm currently attempting to buy a home. Thank you so much for killing my credit score over EIGHTEEN dollars that was obviously in my account. I'd ask you to please remove this late payment from my credit score immediately if you would be so kind. If not, I guess I'll take my banking elsewhere because this is embarrassing for not only me, but more embarrassing for community first in my opinion. I don't see this removed from my credit report, I will be withdrawing my accounts and any business I do with community first and will be more than happy to post a review. Your own bank will sell you out over EIGHTEEN dollars. Thank you so much for your concern to this embarrassing matter. Their response... Thank you for your message. To better serve you and answer your question, I advise calling us at 904-354-8537 to speak directly to one of our member service representatives to discuss your options in full. Please let us know if you have any other questions. Morris Eservice Representative My response: I'm not calling anyone. I will obviously go up the chain of command to deal with this issue. Please send me your supervisors info. Clearly this is a no factor at this level. Glad your credit score wasn't ruined over 18 dollars. I'd like an answer who your supervisor is by the close of business Mr Morris. Thank you and have a great day, Their response: NONE I would never do any banking with this group. Dragged my loan out and didn't allow my 100 dollar 2x a month payment so they could drag this loan out and pocket more interest. For EIGHTEEN dollars they turned me in to the credit bureau. Literally embarrassing

Community First in Yulee came into Nassau County in 2008, a few years after the merger of…read moreEducational Credit Union and Rayonier Credit Union /Eight Flags Credit Union. We serve those living and working in Northeast Florida.

I would recommend this bank very highly. The staff was very friendly and professional, especially…read moreLinda Preston. She was very helpful and solved any problems we had in a quick and timely manner. I would recommend her to any one need banking assistance.

Staff is very welcoming and pleasant to deal with. We are new in town and decided to check out…read moretheir banking products. They have a good promotion at this time. I highly recommend this bank.

I've been using this branch since they opened which was at least a decade ago. It's my favourite…read moreRegions branch in Jax. I've always had nothing but excellent experiences here. Customer service is outstanding. When I've had to conduct business inside, I've never had much of a wait. Actually, there's usually never a wait at all. The drive-thru also moves very quickly. They really do go above and beyond here. I admit I do prefer my Credit Union, but for banks (especially this location), I'm a fan of Regions.

Crystal Lee just did a fantastic job helping me with one of my business accounts. Extremely well…read moredone. Very happy with her service.

I have been with Wells Fargo since 1994, but only in Douglas for 4 years. Normally when I go into…read moreor call this bank, I get excellent service. However, this morning, I called in and spoke with a young lady named Brittany. I was extremely happy to reach someone because calling customer service is very difficult most times due to language barriers, so it's better to speak with the local branch. Anyhow, I noticed almost immediately, she seemed annoyed to take a call as soon as the bank opened. I briefly explained my issue to her, and as soon as it was known my issue would require adjustments, she cuts me off and tells me to call the 800 number. She says there is nothing she can do and that even if I came in, they'd have to call the 800 number. When I tell her I've been there several times and my same issue was resolved by tellers in the bank; she became annoyed and more impatient, continuing to cut me off. So much so, that I finally asked her if she could hear me okay, or if there was a delay because it seemed as though she was repeatedly talking over me before I could complete a request or further questioning. I explained to her that I've always called when I was unable to come in and if she could please let me speak she'd better understand my request. She then went into saying she can't authenticate me over the phone, to which I replied I've been verified by the local branch over the phone several times in the past and that this is the first time this has happened. Her attitude just became worse and more impatient. I finally just asked for her name and politely terminated the call. Any other time I would go up there but my vehicle is in the shop. Perhaps she'd have known that if she wasn't so busy cutting me off and being so rude. I understand we all have bad days, but a customer wanting help doesn't deserve to have someone's bad morning taken out on them. Sometimes patience and listening is much easier than claiming you are forebidden from discussing accounts over the phone, which is not true or local banks would not have a reason to allow customers to call the local banks at all. Plus, having been a long time customer, I've discussed my account many times over the phone so I knew this was not true. Bottom line, this unfortunate experience was very disappointing because it could have been handled much better than it was. I hope the young lady's day gets better and that she realizes that just reciprocating kindness and manners can lead to a much better day.

NEVER USE THEIR ATMs…read more AND DON'T BANK WHERE PEOPLE BEHAVE CRIMINALITY. I have an account with a different bank. I used a Chase atm and requested 200 dollars from my bank. The machine made sounds like it was counting money, then told me to take out my card. It took the money from my bank plus charged me 3 but didn't give me any money. I have a recording proving what happened but the bank won't give me any information on the counts from the atm and won't do anything to verify my loss to refund me. Banks reconcile atms daily. To not give me my money back is theft. To make me wait 3 weeks to check to see what happened is ridiculous. I'm so glad I have a video of the entire machine during the transaction proving they stole my money. Customer service was useless. They said my bank had to fix the situation. I guess I'll need to get jaxnews4 and the police involved.

Had a really good experience opening my accounts here. Staff was friendly and patient with all my…read morequestions.

Every time I've been to this bank, I've been in and out very quick. The customer service experience…read moreis excellent and it's very neat and clean inside. I will say that I really don't care for the parking lot too much but since they're not too busy it hasn't been a big problem. Just not a lot of spaces and when you have to use the ATM, the back area isa little confusing as to how and where you should try to get out of there. The last time I was there, the ATM wasn't working right and I had to go inside but had to park behind the building and there's only the entrance in the front so it's not a convenient trek from there. Otherwise, they do everything else very well.

Beth is the loan & banking representative. She always tries to be accommodating or will suggest you…read moretry another associate. There is a young lady named Suzanne and she's exceptional. I couldn't ask for better service