The facility is great... The doctors are great…read more.. The only problem I have is that waiting... When I have a 3pm appointment, I always show up 15 minutes early, and end up waiting until 3:30 - 3:40 to be taken back to a room... Then I can wait in there 10 - 15 minutes longer in the room before I am seen. I completely understand personalized care based on each unique case requires a little more time... But, other medical specialists I've been to seem to somehow do a much better job of scheduling patients so they don't have to blow a good chunk of their day waiting. Dr, Brunner and Nurse Practitioner Wendy Gross are great... I've been a patient of Dr. Brunner's for 10+ years, and I am very happy with the service provided... I only wish there was a quicker way to be seen.

This place is the worst.... first of all, if you were ever dying or in dire need of medical care…read more.. you would definitely die by the time you get someone on the phone. The office staff is barely civil, let alone helpful...They never have any openings for appointments... even when you're super sick! I don't understand how this is possible as there are at least 5 doctors who work there! When you finally get back to the doctor, after an hour or so wait, when the waiting area is literally deserted... you will have a doctor or nurse prac. who will not even listen to your symptoms or concerns! I was prescribed medicine that made me extremely ill and I asked the nurse prac if I could be given anti-nausea medicine to go with the prescription so I could take it and get better... her response was "just deal with the nausea... surely it's not that bad." ummmmm yes, yes it is that bad or I would have not waited 30 minutes on the phone for someone to freaking answer my question! As you can see from my many other Yelp reviews, I never, ever give a one star review... so you have to be pretty bad for me to do that. Do yourself a favor Yelpers, Find another doctor! This place is simply the worst.

I have seen her 3x in the last few years she is easy to talk to, knowledgeable, and gets me in and…read moreout quick. This last time I had an ear infection and even after the antibiotics the pain was still there I called and she requested a referral and the staff member Veronica was on the phone with specialists trying to find me the soonest appt because I was in pain! You dont get that kind of care in a lot of places so that is why I had to give them a review. Def try them out the office staff and Wendy are all great!

I have been coming to OPTUM Care Medical Group (formerly Centers for Family Medicine) for about 4…read moreyears now and Wendy Grose is the only person I see. She is thorough and informative. It's always easy to get an appointment with her, even a same-day. And she doesn't make me wait in the room forever. She takes her time and doesn't rush me. She answers all my questions. I feel like she actually cares about my well being. I didn't have the same experience with the other Doctors here. Wendy Grose is the only reason I continue to come to OPTUM.

This is my second time here and I love it! Everyone is so kind and welcoming. Nurse Practitioner…read moreRebecca is so knowledgeable and professional. Everyone here is professional really, and I know the price says it's $$$. However, there's always a discount and I genuinely believe you get what you pay for. Honestly the only place I'd consider going to as I age, and they inspire me on my nursing journey too!

LOVE LOVE LOVE Monica! I am so glad I found my go-to…read moreesthetician! She is so knowledgeable and takes the time to answer any questions I have. The Diamond Glow Facial is the best. 10/10 recommend her!

Just posting to say she is currently not accepting new patients. I was recommended by several…read moreneighbors in Cerritos to see her.

Dr Ha has been our family doctor for over a decade. She is everything anyone would want in a…read moredoctor: smart, caring, on top of her patients needs and runs an excellent office! I absolutely adore her as a doctor and a person. I highly recommend her. Thank you Dr. Ha!

The hubby had an incident today, got scratched and possibly bitten by a feral cat.... And rushed…read morehere just in case (possible infection) We were brought back right away.... The medical provider helped us in a timely matter. ( so sorry I forgot her name) she was great and the staff. The care quality top notch. Thank you

Had a poor experience here. The front desk staff was rude and unwelcoming. Overall, the environment…read morefelt cold and distant. When I asked a question, I was simply told the answer would be in my results at the end of the visit, which felt dismissive. I also felt uncomfortable by the front desk staff's demeanor, including smirking that made me feel mocked. I'd rather not go into further detail, but overall it was a very unpleasant experience. I've been to other urgent care locations in the area, and this was by far the worst experience I've had. I will not be returning for any future visits. The doctor was okay and was the only part of the experience that felt somewhat positive, though even that interaction felt a bit rushed. May 16th visit

I signed up for a physical... and boy was I in for a treat…read more.. To begin, I made the decision to see Doctor Chaudhary based on a cursory glance at her reviews on Zocdoc. She seemed to have good reviews so I went ahead and booked with her. When I arrived 10 minutes early to fill out first-time paperwork, I was astonished that there were so many people filling the small waiting room. "Oh well," I thought. "Must be a popular place." I repressed my concern. About an hour-and-a-bit later, after I'd long-finished my paperwork and the room had only gained more waiting patrons, another lady entered and had a "quiet" discussion with the woman up front which shortly thereafter led to her being admitted into the back to see the doctor. Mind you, they were already an hour and some change late to my appointment that I was 10 minutes early to. I tend to pride myself on patience because I know that sometimes things go awry and people could use the emotional space to do their jobs but that irked me a bit. So I approached and asked how long it would be before I could be seen. I was assured I'd be next. As per my recollection, at this point, one or two people who had shown up after me (and had appointment times after mine according to the sign-in sheet) had been admitted. I was getting annoyed. Oddly, a representative and rather pleasant fellow from Astra Zeneca had entered the office presumably for a meeting. After waiting far less time than I, he seemed to decide that he would never be seen and he made his way out without ever even being engaged by an employee. About an hour-and-forty-five minutes after my appointment time was scheduled for, I was brought back into a room where I refreshed my disposition on the assumption that they were having an off day and trying to make the best of it. I then went through the typical routine with the nurse... and then I waited another 20-30 minutes. When the doctor finally entered, she seemed nice enough but was noticeably NOT Dr. Chaudhary. I can't quite remember her name but it wasn't the Doctor I'd signed up for. She seemed nice enough, rather chatty... but in a funny and well-humored sort of way. She rattled on for a bit about signing up for more services through them and put her stethoscope on me. Then continued to talk about eating healthy... then without skipping a beat she thanked me for coming and went to make her escape. I interrupted her to remind her I was here for a physical. She asked me what I thought a physical was and peppered in a couple more jokes then indicated she was continuing on her way out. We were both laughing, but I was as of yet unsatisfied. And so awkwardly, I felt it necessary to interject further. "I know it's funny that I have to say this, but usually when I get a physical they have me undress and check around a bit to make sure everything's okay." She then made a joke about rectal exams being outdated. This was getting real weird. I didn't want a rectal exam. I wanted to be checked out, not just talked at. Needless to say, I didn't leave feeling they'd done their job. At minimum she hadn't answered the 2 questions I'd come prepared with. Shortly thereafter, in the waiting room and still feeling unsatisfied, I asked the receptionist what a physical usually entails. I gathered she might have known that I was suspicious of what they were up to and was careful how she responded. I dispensed with the tip-toeing and just told her straight up that all the physicals I'd ever had involved more poking around and checking me out and that none of these things had happened. She told me that physicals are sometimes done in multiple parts. Perhaps she was right. I'm not entirely sure. All I know is that spending 3 hours at the doctor's office for someone to tell me to eat healthier and put a stethoscope on my back was an egregious waste of my time. Later on, I did a quick google search to make sure I wasn't going crazy: According to that quick google search (and my numerous past experiences) "During your physical exam, your doctor will evaluate your general overall appearance, and perform head, neck, abdominal, neurological, dermatological, and extremities exam. He will check for any abnormalities or signs of disease or illness." Did any of these things happen? No. Instead, a doctor (a different one than the one I booked with) offered a less-than-sufficient engagement. I walked out with little more than what I could've gained watching a Jenny Craig advertisement and a whole lot of frustration. Few times in my life have I left a purely negative review. Normally, I feel that companies deserve to be let off the hook because it's so easy to type away and ruin a reputation. I take this very very seriously and don't make the decision to leave a review like this lightly. -- My take on this is I would recommend people go elsewhere. This place already seems to have too many people to deal with and may not treat you respectfully.

I was able to get an early morning 8:30 am appt over the internet the night before. Fabulous. I…read morearrived and filled out forms, was taken to the back and seen waited about 15 mins., closer to 9am. Dr Chaudhary was a bit cautious and said it was due to having never seen me before. Understandable. Overall, the service was fast and efficient. She seemed to be concerned and asked all the pertinent questions. I would recommend this doctors office because the process is good and I was in and out practically.

Facility has closed. I'm a long term patient and was not notified of the impending closure.read more

NP Don Nguyen (female) is very cold-hearted and disgusting towards patients with mental health…read moreproblems. I came to see NP Nguyen a year ago because I could no longer function due to my depression. She diagnosed me with Major Depressive Disorder and increased my anti-depressant dosage and eventually referred me to a psychiatrist while I also began seeking treatment with a therapist. However, I received a letter in the mail from my insurance which stated that NP Nguyen's psychiatry referral was denied (some medical lingo similar to that). A month later, I got into a severe car accident on the freeway and by the grace of God, I walked away with bruises and scratches. I finally hit rock bottom and sought a medical leave of absence for work and school. When I saw NP Nguyen at my appointment, she asked why I hadn't made an appointment with the psychiatrist and called me "IRRESPONSIBLE." She actually told me to my face: "Don't you think it is irresponsible that you still haven't made an appointment with a psychiatrist when your job requires getting reports on time to social workers and attorneys?" I then showed her the psychiatry referral and said that it seems that they have denied the referral. NP Nguyen went out with the letter to ask her colleagues what the letter meant bc even she did not know. She ended up figuring out what the letter meant but did not acknowledge or apologize for the remark she made of calling me 'irresponsible.' NP Nguyen really thought it was okay to put down another human being who hated herself so much already from this major depressive episode... She really kicked me down when I was already at rock bottom. Words of advice: Steer clear of this office, there are many kind providers in the surrounding area who will not talk down to their patients.