The staff is super friendly and helpful. We had an issue with air conditioning the first night. It…read morecouldn't be fixed right away, and the hotel was completely booked so we couldn't change rooms. We got plenty of fans and a lot of empathy from the manager and the staff (which goes a long way).
The next day, we got a new room with excellent AC a view of the ocean and the sound of ocean waves to fall to sleep with at night. In response to the first day's AC issue, we were comp'd breakfast for all six mornings we were there...
and, since we're talking about breakfast, let me tell you it is awesome! The spread of fresh meat, cheeses, eggs, salad, and baked goods is on par with what you would find at a Four Seasons in the US (with less posh). Oh, and don't get me started on the coffee maker that pumps out espresso, coffee and cappuccino with a perfect top of crema every time! I kinda got addicted to it.
They miss the 5 star rating from me for one reason though: we had a "queen" room and it was just two twin beds pushed together. They weren't the nice, comfy, foam mattresses that I usually find in Europe but the type with springs, and the springs were old and had seen better days. And, since its two beds pushed together, there's always an extremely uncomfortable gap in the middle so, cuddlers beware--you're gonna both have to cuddle on a twin bed or fall into the crack! It is the only reason (and a major reason) I might not choose to stay here again.