Took my dog to be groomed at BiPiGis, wanted my Pomeranian to be cut down,to be cooler I didn't…read morerealized he would be shaved so short,doesn't even look like his breed! I feel like she did not listen when I told her a trim and to shorten it some, my little guy was shaved all over, thought I was getting a Lion cut! I should have been a little more clear with a what I wanted ! I am very disappointed in this service and my Buddy was there all day no water or potty break, I am on the search for another groomer

The owner, Sandi, can be harsh and curt in person. I could feel her irritation (burn out?) with…read morecomments she made at me. She seemed friendly over the phone when I first booked. She was recommended so I pushed thru the red flags I felt. Big big mistake. My experience: After I left I heard her yelling at my puppy in an angry impatient way. The front door was open and my dog had been barking. Shame on me for leaving w/out my young dog immediately when I saw the state of her place. I thought, maybe like everybody, "she is understaffed and over busy". So I wanted to give her the benefit of the doubt. Our dog had diarrhea for a week immediately following this appt so I decided to not come back. This was the 2nd time we went. She also did not have her ready at her pick up time and had to cram to get quite a lot done. When I called at two hours after drop off, she said had not even bathed her yet. We were leaving town so she did a bath and trim in 45 minutes. I get it ... the money is good. $125 approx for 1-1.5 hours ... but if you don't like your job and you are working with sensitive creatures that can feel your irritation and anger- maybe it's time to move on. The first time after the grooming, my dog did not let me touch her feet for over 2 months after that grooming. This was an abrupt shift for her. Still my dog is uncomfortable about her feet being touched. BEFORE that 1st grooming I could massage her feet daily. I wanted her feet to be touchable and worked w her daily as a puppy so we could easily remove stickers or burrs every day. My vet said my dog probably got a razor burn on her toes when the hair was being trimmed short there. I had read that Dog groomers are supposed to change the blade as it heats from the trimmer and / or touch that blade regularly when doing the sanitary area and toes as that is a sensitive area and requires a close shave type trim. Making sure that blade is not hot against the skin is huge professional responsibility of groomers. This was a huge learning lesson for me. Trust your gut - look around - if the groomer doesn't care about keeping their place clean ... well then that's a sign. There was piles - multiple - of hair and caked on dust on the everywhere like the decorative mirrors on the walls. I understand you cannot keep a dog salon perfectly clean or dust free. This was days or weeks of build up. My overall feeling is that the owner needs to retire and is very burned out. She seems to have definitely lost her joy of working with dogs to me. I learned a huge lesson and I live in a more conscious aware state BEFORE leaving my dog anywhere now. I was totally new to the world of dog grooming when I first came here. I tipped her over 20% both times. I will gladly and generously tip a groomer for good care of my beloved furry friend. This is not the end result I wanted from these transactions. It's been very hard for me to write this review. Especially to admit my own neglect of listening to my gut and to my dog that went into a wide eyed panic when I left her the second time. That just feels plain horrible but I have learned my lesson. My dog did not deserve this.

The owner was very helpful while I washed my dog at her well kept up facility. By washing your dog…read moreyourself you save high grooming fees. Another plus is that you don't have to wail for an entire day like you do when you take your dog elsewhere.

Not worth it. Customer service and availability are​ awful. We have a Havanese that we've brought…read morein a few times. When I call for an appointment, I almost always get voicemail. The message usually says which days of that week they'll be working, which doesn't actually matter because if you leave a message with the requested information - your name, pet's name, phone number. They do not call back. I'm talking days, even weeks of not returning calls. I've left two messages now with no response. Then I had my husband call from work and he got a live person. Here is the conversation verbatim. Him: I'm calling to schedule one or both of my dogs for a grooming appointment. Owner: What's your last name Hon? Him: Katona, with a K Owner: For Sharky? Him: Yes Owner: Unfortunately we are booked and have no openings right now. Him: Can I call back in a few days? Owner: We are solidly booked for over a month. It says here you are only available on Saturdays. Him: No, we can bring the dogs any day of the week. Owner: Well, I'll put you on the list to call if anyone cancels, but my advice is you take him somewhere else if you need him groomed anytime soon. Him: Put me on the list ​please. Owner: Okay, I'll put you on the list but I would get him done somewhere else if you need him done soon. Bye. This seems entirely too juvenile to be true, but it seems as though we have been blacklisted. We've only ever had to miss one appointment! I guess that was enough. I'm thinking they must have been screening my phone number because regardless of when I​ call, they wouldn't answer. I left voicemails they did not return. Not even to let me know they were booked. My husband calls from a different phone number and gets right through. She was nice to him until she pulled out our card and all of a​ sudden it's "find a new groomer." Such a bad business model. At least be honest. Have a cancellation policy posted. Be up front. If you ever have to cancel, you will forfeit your right to later appointments. Whatever it is. So, in short, I​ would not recommend​​ this groomer. The cuts are fairly good but not at all worth the hassle of dealing with the staff. I'd advise that you keep looking for another groomer, which is apparently something I'll be doing now as well.

We are new to the area and needed to find someone who could care for our parrots for a weekend…read more Carlos answered my call and we arranged a meet and greet with our birds. He was very conscientious and sent pictures of our flock each day. I would highly recommend him!

Terrific pet sitter. He took care of my husky for three nights and the dog was sad to see him go…read more He really makes your animal feel loved while you can't be there.

We were out of town for Thanksgiving and this was the nearest pet hospital that was open. While we…read moreended up having one of the worst nights of our lives and our senior pup died of aggressive cancer, the staff here was extremely caring and kind, to the point that I wanted to make this review. We weren't rushed to make a decision, we were given time and treatment options, and they took the time to answer our numerous questions and concerns, despite it being a holiday weekend and late at night. While I do hope I'm never in a similar situation again, I would recommend taking your pup here.

Unfortunately our 7 year old very athletic dog developed a knee problem and needed TPLO surgery…read more It's expensive and we waited about a year thinking about it and then we had it done. Immediately after it healed, the other knee went bad so Dr Schecter did the second one. It's very common for a second knee to go bad after the other. I never imagined a dog could be so expensive but TLPO surgery is much more common than I thought. So for probably 8-10 months, we were rehabbling knees. Dog's knees heal pretty fast. Yes, this has become a very expensive dog but he run's like a champ and is as happy as can be. We have two great dogs and love them both!! We have been to the Atascadero Emergency Clinic for other issues also and we have been happy each time.

Wonderful place to get all your pets need. Staff are super helpful. They have tons of tots and…read moretreats for all your pets. I especially like their detailed knowledge of pet foods! Awesome store.

Place is great for dog and cat stuff. Just a bummer they do not carry bird food. They did say they…read morecan special order it for you though.

Cindy was awesome! Frankie loved her and the fact she was able to come to our home was a bonus. We…read morelook forward to using your services in the future

Cindy is amazing! She was great with both of my nervous dogs, whom both did great with her. It's so…read moreconvenient having her come to you, and so much less anxiety for your pet, than taking them to the groomer. And the personable experience is even better. I will be recommending her and definitely using her again!!

Can't rate they never returned call. Update…read more They did return call about a week later citing technical difficulties, and were willing to schedule.

My lab, Chloe, has never been bathed by anyone except me. I was having a hard time getting her to…read morethe self wash stations at Lemos (which are awesome)... just took too much time and I was always filthy and worn out after . I called multiple business and Uptown was the only one that called me back. I had to wait a while to get on the schedule but it was worth it! I can't say enough about these ladies. So professional, kind and patient with all my questions. I am happy to now be a regular client!

Took our kitty and 3 dogs to be groomed. It was a seamless experience. Our furbabies were adorable…read morewhen we picked them up all fluffy with their bows on!!!

Emilie was extremely helpful and very professional. She responded back to me right away and…read moreanswered all my questions about my cat being groomed. She was so very helpful.

If you've ever seen a before picture of my Landseer Newfoundland, you'd swear she was auditioning…read morefor a role in a movie... *as a street dog*. This girl LOVES nature--leaves, bark, dirt, you name it, she's rolling in it. She had what can only be described as dreadlocks on her chest. I'd already accepted my fate of living with a dog that looked like a Rastafarian rug. Enter *Ruff Cuts*. My daughter, clearly the responsible one in the family, made the appointment and dropped off our beloved furry chaos machine. When we picked her up, I thought they'd swapped out our dog. Lolo emerged like a new woman (dog?)--glistening fur, no dreads in sight, and I swear she *moonwalked* her way out of the salon. You could see the confidence in her strut. Danny and Chelsea at Ruff Cuts are absolute miracle workers. I don't know what kind of voodoo magic they do, but I now have a dog who looks like she could grace the cover of "Dog Vogue." 10/10 recommend! Ruff Cuts saved my dog and my sanity.

Chelsea has been grooming my dog for a few years. I'm thankful to have found someone that my dog is…read morecomfortable with, and someone that I can trust. Making appointments is easy! And she's pretty quick on time frames. My dog always gets the best bath and haircut, and she smells amazing! not only when I pick her up, but for several days afterwards.

Unlike what other reviews mention, this North county location does NOT provide cat grooming.read more

I have had a really hard time finding a groomer! I had a great experience at Pet Smart the first…read moretime but not so much our second time and it is a bit of a drive from where I live. I wanted to find someone local and Jacqueline was able to squeeze me in today for a "puppy bath and sanitary trim" . She was very knowledgeable and my little guy came home looking and smelling a lot better! I am thankful to have found her and look forward to continuing our visits.