Negative 5 stars. So utterly disappointed. If my company did not go through VSP, I would leave them in 1/2 a heartbeat. Alrighty, here's why: -Frames renewed every 2 years... sure, I can deal with that. -Lenses renewed every year... excellent. -Contacts renewed every year... great. -BUUUUUTTTTT, if you get contacts, it pushes back the frames for another 2 years... What. The. *bleeeeeeepp*! In my case, I got the frames in Jan. 2012, so I expect new frames in Jan. 2014. Since I was unaware of the stipulation, now I have to wait until Jan. 2015 for new frames. I'm only finding this out now, being 2 months away. Correction,.. 1 YEAR and 2 months. My Optometrist's office (in-network, btw) was not aware of this, and thought it was strange as well. Even the customer service person had to put me on hold for about 5 minutes to look for that particular stipulation. They need to be more explicit. Out of principle, I am truly upset. If you go to a restaurant, and they mess up your order, then it becomes complimentary. They messed up here. They need to bring it back to Jan. 2014. read more

The worst vision plan ever!!!!! For one, very few places near me even take this insurance! And if you go out of network, they punish you severely!!!! Literally cover next to nothing!!! read more

No common sense with this company. Made an appt. with my Optometrist after they emailed me regarding my annual eye exam. While on my way to the appt. the office called to say VSP would not authorize the visit since I last saw them 357 days ago versus 365 (one year). I called VSP and the representative said if I was traveling abroad an exception could be made. I asked if plain old common sense could be applied and she said,"No." I made a complaint with VSP and received a letter from Sam H. 800-877-7195 ext. 7051. He wrote, "I am sorry to hear you are unhappy with the frequency of 's vision care plan." Actually, I am unhappy with VSP's ability to do the right thing!!!!! read more

These guys are a joke. they paid 50.00 for an very extensive eye exam that cost 332.00 not even 50%.

I would just like to say that this was a terrible experience and I will not be shopping with Eyeconic (VSP eyewear branch) anymore. I chose the option of "contact my doctor" to provide my prescription during my order process. I received my glasses today and the prescription is completely wrong. I checked with my doctor and they said they had provided the correct prescription. I can see what happened. My correct prescription is Right sphere -1.5 and left sphere -1.25. The prescription noted in my account is Right sphere -1.5 and left sphere 1.25 (positive). This was most likely a transcription error. Now I'm told my only option is to schedule an appointment with a VSP doctor, have them confirm the right prescription, send back my glasses with the corrected prescription and wait for them to be corrected and shipped again with the right prescription. No financial restitution made for bad service, not even a mea culpa. Terrible experience all around. Returning the glasses and getting my money back. read more

Took 5 1/2 months to get a pair of sunglasses made through VSPs Lab, because they require the use of their lab. 3 times their representative told me it was the stores fault. 3 times the VSP support managers then confirmed after the store called them that it was in fact the labs fault. They cut the lenses to the wrong prescription multiple times, applied the wrong coatings, damaged the frame, shipped finished lenses with fingerprints baked into the coating, and shipped lenses with tool markings and or watermarks in the lenses. Had to fight to get them to allow a non VSP lab to cut the lense and still be covered under insurance. New (non VSP) lab got it right the first time. read more

Well, VSP is better than no vision plan at all. The joke is that VSP stands for Very Stingy Plan! Basically, workers and professionals (or the Anti-Trust Dept?) need to create some other alternative so that employers don't have only this company to offer employees. Otherwise, unless universal healthcare is passed (not likely any time soon), and it includes VISION coverage (who needs that?) no one will ever get much in terms of vision coverage. While I'm sure that different levels of plans exist for employers to choose from (and then provide to their employees), several of my past employers have been publicly lauded for having "good benefits" and yet the VSP plan is always the Very Stingy Plan. For example, if I see a VSP doctor for an eye exam, then I pay only $10. However, based on my past experience, then the doctor / office is getting paid almost nothing for their services and is likely to want to sell you on inferior products. For me, it turns out that I bought contact lenses that, while mostly covered, were relatively uncomfortable compared to the ones that I was asked to try by a non-VSP doctor. VSP is screwing the opticians, the employers, and the employees / insurees. Ideally, a business might consider just setting aside $200 / year for each employee to have vision care. By going to a VSP doctor, and using VSP covered contacts etc. I don't think I saved more than about $80 on the exam and $40 on the lenses or frames. Maybe there was some other small benefit, but it is outweighed by the paperwork, need to keep track of receipts, need to call and ask whether 2 years have gone by (because my plan covers exams every year, but glasses only every 2 years), etc. etc. Plus, I would not be surprised if my employer pays about $200 / year for this plan! Perhaps the government can incentivize employers and employees to cut out the middlemen (such as VSP) and just give tax payers an annual tax deduction for spending on vision-care. The only other "needless" service next to VSP, is FBMC ( Fringe Benefits Management Corporation - king of the use it or lose it Flexible Spending Account which somehow the government created to "help" us with medical expenses). Again, why Washington cannot figure out how to simply require folks to show receipts for medical / vision purchases when they pay their taxes, and get a percentage deduction for them without a middle man is beyond me. Then again, when you see Republicans / Tea Party members protesting against moves towards universal health care with signs that say "Keep the Govt's Hands OFF Medicare" (and they are so stupid that they don't realize that Medicare IS a govt program), then you can see why we have the crazy health care system we have or don't have. Hopefully, some of Obama's new plan will help eliminate the need for these useless organizations / scams. read more

Crooks. I've been paying about 40 dollars a month for what I was sold as the 'enhanced plan' - at the eye doctor today they told me I have the basic plan which retails for 10 a month. Which would not pay for what I needed. Not a dollar. So here I am having paid these crooks 400 dollars or so and I'm sitting here with no glasses. I will be contacting the California insurance commission. Also forget about any customer service they have unknowledgeable and aggressively incompetent people on the phone. read more

VSP makes it very difficult for vision providers to check benefits. This recently started and the employees just say...I just work here....or good luck trying to talk to someone to fix it. Those are exact words. People pay for these benefits and VSP just wants to take their money and not pay out. Aweful and disturbing. read more

OMG, what happened? VSP used to be awesome, a true Sacramento-based Fortune 500 company. I had their insurance before, never an issue, changed employers and recently enrolled again and DAMN, customer service sucks! I enrolled, but according to provider they never registered me so I had to pay out of pocket. Went home and registered to find out that I was already registered. Huh?! OK, no worries I'll just file a claim for reimbursement. But their webpage is awful! My claim receipt upload was apparently not in the proper format, OK cool I'll correct it, except that it doesn't tell you what the proper format is. So after guessing about 10 minutes I figured out my upload title had characters that we not supported by their software (they should have stated this!). Once uploaded I hit send, and low and behold it doesn't send but tells me to try again later. No reason why, just try again later. Really!!?? So I finally gave up and decided to do my claim the old fashioned way, snail mail. Guess what, their website does not have a downloadable claim form. You have to call customer service, during their regular service hours, to have a form emailed to you. OMG! This is the year 2021 VSP, where the hell is your IT team? So it got pissed and complained, just received their email reply to my complaint. Their reply: Contact customer service. Totally worthless company. I prepaid this year, once the year is up I'm done and never to return to VSP. Crappy service, rests totally on management's shoulders. read more

I went to my in-network eye doc the other day to buy a new pair of prescription glasses. I finally found a frame I liked from a company called Aspects. I was then told that Aspects frames were considered an out of network frame by VSP! It seems VSP also makes frames and they are in a legal fight with Aspects. I called VSP to confirm this and it's true. Now they've put their customers in the middle of this pissing match. Instead of paying the $150 my plan allows for frames, they'll only pay $70. Unfortunately I have no choice other than VSP through my employer, but if I did I'd switch. Aspects makes very nice, affordable frames, but VSP doesn't want you to buy them. read more

VSP is the most crooked organization I have ever dealt with!!! They are CROOKS!! We have VSP coverage through my employer - went on the VSP website to purchase contact lens - clicked on contact lenses and the VSP site immediately takes you to Eyeconic which is a VSP owned company. I purchased my contact lenses and everything seemed fine until I got my reimbursement check - instead of $130 for in network they reimbursed me at $105 as out of network. I called them to ask them to explain how could I be out of network if I purchased my contacts from VSP!!!! No one could explain that other than to tell me half of their 60 million customers have the same plan! I assume VSP thinks for $25 bucks people won't bother but do the math - these guys are ripping off their customers and getting away with it - you have been warned - STAY AS FAR AWAY FROM VSP AS POSSIBLE! VSP = Very Slippery Provider!!!! read more

I get VSP through work, its cheap and easy to use. I like having it because I prefer to go to an independent eye doctor, not one of the chains. It might be a bit more expensive than going to the mall, but I think my eyes are worth it. You don't need a card or anything, just to into a VSP doctor (there's lots), and tell them you have VSP. Reimbursement and everything is simple. I look at a lot of these reviews and they seem to be super specific about a particular unique issue, or about the doctor themselves (VSP doesn't own the doctor FYI). In any case, I find it useful and a good value. read more

I have VSP High Option coverage through work. I have never needed glasses before, The VSP website lists all their providers, but their providers do not have all the frames listed, some have virtually none, as in one brand of which they have 4 frames in a drawer. You really have to shop around for a vendor that performs all the service. I give VSP one star for their poor selection and oversight of "Premier Vendors". VSP came through in the end by giving be upgrades to any lens quality, But that is not worth the time I put in to find a decent vendor on my own, I can do that without VSP. I don't like calling my insurer to complain about service either. Frustrating, but all medical assistance including for the eyes seems difficult. I shop on line for almost everything and get what was advertised 99 percent of the time. Why can't VSP get it right? read more

Not the greatest eye coverage but not the worst, I am happy I get a discount on. A second pair love my new prescription sunglasses. :)

Are you kidding me VSP get into the 2016 world. I was hired to replace someone and I need to logon to the company account to print the companies bills and to enroll some employees. My boss sends the email to add me and two days have gone by. I have work to do people..........it shouldn't take this long to get a new contact added to the account. I called and the girl told me 3-5 business days, are you serious in this day and age it takes 3-5 days to get your name added to the account so you can do your job.....her excuse...... we get a lot of requests. Well here's a tip then hire more people!!!!! It shouldn't take that long to get access to the account horrible customer service from an employers view!!!!!!!! read more

Beware...I have a plan that (partially) covers frames every two years, lens every year, and exams every year. It is "12 month from date of service", not an annual plan. 5 months ago I had an exam but since frames where not covered until the next exam (12 months) I decided to wait a few months and maybe get some "computer" glasses (and pay for the frames). Well, I am still eligible for lenses but the next time I am eligible for frames I won't be eligible for lenses anymore (I'll have to wait 5 more months). So the only way to catch up again is to not use last year's lens benefit or buy the frames and wait 5 months to put lens in in them. Bean counters squeezing every penny out as usual. All I can say take your benefits right at 12 months even if you don't need them or you will not have them when you need them. read more

Buyer beware! I just signed up for VSP on the individual side of things in February, and didn't utilize my membership until April 11 - what a mistake it was not to use it immediately - if I would have, then I wouldn't be out the YEAR worth of membership for cancelling my "policy". To anyone looking for "affordable" vision coverage - sure, it sounds good, but at the cost of $ 387.96 for the year + the extras I ended up paying for at the doctors office for frames that cost more than $ 150.00 (I admit, I have expensive taste and that's NO ONE'S fault but my own, so I don't knock VSP for that at all) and choosing transitions "photochromic" lenses, it's not worth it in comparison to other insurance options out there, think "EyeMed" that can be used through LensCrafters (I'm not a huge fan of LensCrafters, so don't think I'm stumping for them), or just going through Costco without any vision "insurance" (I didn't have to pay an additional $ 70.00 to get transitions lenses at EITHER of those places, just FYI). I'll address my gripes fully below: My #1 complaint (and it's MAJOR), and this is the most important thing for anyone who reads this BEFORE they choose VSP for coverage, or WITHIN 30 DAYS of signing up is this - if you do NOT cancel your membership within that first 30 days, you are on the hook for the entire year's worth of dues - I went back and checked over everything I received, and sure enough, they forewarned about that fact in a very small, obscure portion of the materials they sent when I first signed up (in other words, they are counting on the fact that we aren't going to read every little snippet AT THE VERY BOTTOM of their welcome package - duly noted and lesson learned). So, for me I just paid the remainder on my credit card to not deal with these *expletive expletive expletive* from today forward, but I consider it my duty to make sure that anyone else out there who CAN'T afford to take this pinch in the butt doesn't have to suffer these same consequences for services that suck, at best (see next gripe). My #2 complaint is the fact that service through VSP sucks - as in SUCKS. When we went in for our exams and picked out our frames and plunked down the extra money we owed on top of what VSP provides for, we were told that it would take approximately 2 weeks through VSP to get our glasses (oh how I miss the 1 hour turnaround time of LensCrafters, *sigh*) - I didn't pick up on the importance of the phrase "through VSP" until having read some other reviews about them today, but I'll get to that. One day shy of two weeks (YAY!!) I got a call letting me know my glasses were in... emphasis on MY glasses (we ordered 3 pair, 1 for me, 2 for my husband)... and naturally I just figured that meant OUR glasses were ready - so excitedly we went in the next day to pick them up (2 weeks feels like forever when you are waiting for your glasses, especially when they are as cute as ours!!!). Well, upon arriving we were sad to see that only my pair came in, and were told that they weren't exactly sure when my husbands were going to come in (but they could get his reading glasses done within the hour! *Thinking to myself - if they could be done within an hour, why didn't you just have them ready for us when you called me yesterday...hmmmmm*) - we told them not to rush to get them done, we could just wait until his glasses came in (we're annoyed at this point, but whatever, can't really do anything about it right now, so what's the point of getting uppity?) to pick them up. So, 5 days go by, no phone call... I called the doctors office up to check on them, and gosh, HOORAY! Wouldn't ya know it, they were in! *Thinking to myself again - wow, no phone call... they must be busy*. So with this great news, I talked my husband into going out of his way (by which I mean a fairly significant distance out of his way while running errands) to go pick them up, what the hell, he was going to be out and about on the complete opposite side of town anyways, might as well, right?! Well... VSP strikes again - there were some issues when my husband first sat down with his glasses (he ordered a new Rx pair AND a pair of Readers), and he couldn't focus his vision at the distance mark... after some back and forth with the tech about possibly having the axis out of alignment (something they could likely adjust there) my husband asked them if there was a chance they put the wrong Rx in the wrong frames? Bingo! No harm, no foul, right, since he isn't nearly as picky about frames as I am, and he liked both of them to begin with. Well... that WOULD have been fine had VSP not also put the transitions lenses with the reader Rx *D'oh*! And there is the significance of the phrase "through VSP" - again, I came to learn some important things about VSP today AFTER reading reviews - such as when you go to your provider, they send everything directly to VSP to have THEM make your glasses... shoulda...coulda...woulda... read more

They only want your money....nonexistent customer service. They did not even respond after I filled out their on line contact form.....FAIL! You will save money and avoid terrible customer service by NOT using them. Have you noticed that they don't even respond to the negative reviews? That tells you something right there! Stay away...it's a ripoff! read more

I have worked in the healthcare industry for 20+ years. VSP's customer service was always by far the most outstanding in the healthcare industry. I have noticed in the last two years that the knowledge of the customer service reps has steadily declined and that claims are no longer processed correctly on a consistent basis. This is a very disappointing trend and I fear VSP will follow in the footsteps of the other large insurance companies where customer service is no longer a priority. read more

My healthcare costs are reimbursed by my employer. The only provider who doesn't automatically provide a receipt is VSP. Every month I have to call and request a receipt. According to VSP, it takes 6-10 business days to send an email. We have a one-year agreement. Otherwise, I would not continue with them. read more

Do not sign up with this plan. This past April BEFORE I enrolled in coverage with this plan I called to find out if my regular optometrist who I've been seeing for over a decade is an in-network provider and the VSP agent said that she is in fact in network. I would not have signed up for the plan was she not an in network provider. Today I was told by VSP that she is not in-network and have no idea who would tell me that she was. Well I have an idea..it was a VSP employee. I've already wasted so much time and now I have to waste even more cancelling the plan through my employer and I don't know how many hoops I have to jump through now to get refunded the premiums I've already paid. read more

Read the fine print in your plan brochure for this "insurance." They have added large copays for family members in the Federal plan. I could have paid out of pocket and saved some money! Unfortunately I have to keep them until the next open season in December, otherwise I would cancel today. read more

According to VSP website, Benefits section, I'm eligible for free polycarbonate prescription lenses. I searched through eligible providers to find that Costco at Lake Park, FL is among them. However, I couldn't exercise my benefits as Costco sells lenses as a package with mandatory options like Anti-Reflective Coatings. I don't need those options but they cannot be removed according to Costco rep. It prevented me to get free polycarbonate prescription lenses from approved provider. As a conclusion, VSP makes false statement about getting free polycarbonate lenses from the given provider. read more

VSP is one of the best if not the Best. The reviews people are giving are not accurate! You CAN'T blame VSP for the poor choice your employer made on your behalf. VSP offers many plans on which the employer can chose from. However, as we all know, they want the cheapest and not so good plans. One thing you all can do is ask your employers to pay more for better benefits. FYI non-member doctors really don't save you much. Get to know your benefits. Ask VSP your max out for a Member vs a Non-member doctor amounts and benefits. Call the insurance carrier prior to your visit in order to know what to expect, sometimes the Doctor's staff don't even know of any updates or changes on benefits. Trust me I used to be ignorant like that too! But I learned to read every line of any of my benefits, nobody likes any surprises, but really do your homework and you'll learn the ins and outs of any of your benefits. Dental, Health and Vision. Remember, employers always look for ways to save a buck and we the employees are the ones paying the price for it. ( but some benefits are better than no benefits) read more

VSP hates when you use "out of network" providers (meaning online services like Zenni, Coastal and Simplyeyeglasses.com) because you will discover that you can purchase frames/glasses with all the features you wish (without insurance), for far less than one of VSP's providers! Consequently I was reimbursed, by VSP, for an "out of network" claim (for lenses) in the amount of $2.50! I have since cancelled my VSP insurance. read more

Not only does this company take advantage of their customers, but they keep the money and force the in network doctors to write off most if not all of the bill. In some cases they even demand reimbursment from the doctors leaving the doctors with a negative balance. My wife deals with them all the time and they are horribly unethical. read more

terrible at making glasses. Kept screwing up my rimless glasses. First it was uneven, asymmetrical, unpolished and finally broke the frame. It took a week each time to screw up Finally had to cancel the order after waiting four weeks. N read more

If you pay for your own insurance premiums don't bother with VSP. They doctors or product providers they use have crazy inflated prices for the products and services, plus the coverage is based on when you used it last, not on a calendar year. So our premiums were paid via COBRA for 9 months in 2012, but because our last claim was at the end of 2011, they covered nothing in 2012 (for our daughter). Coverage is on a "running" calendar. So for 2012 normal eye exams, contacts, and 2 pair of glasses: we paid $1600 and VSP is going to reimburse us just $170. This even though we purchase our glasses from Costco, and contacts from 800 contacts since it would cost us more through their in plan providers. Crazy eh? That said, the CSR on the phone was very professional and helpful (Teesha). If you get the plan for "free" from work, go ahead and use the benefits, but it's probably cheaper if you stick with your lower cost providers than purchasing contacts & glasses from the small local shop with inflated prices. Fortunately my real vision issues are medical and are covered under my major medical insurance, not vision. read more

Well, looks like I'll be joining the negative reviews. If I could give negative stars, I would. Ordered my glasses on Oct. 25th and today is Nov. 19th...still waiting! VSP has blamed everyone between Washington, DC and Rancho Cordova for the delay and has yet to assume the responsibility. Meanwhile, the first couple of weeks waiting I was able to deal with the compromise in my Rx lenses. Not anymore. It has graduated to extreme headaches. Today is Tuesday, and on Friday it will be a month since I came in wanting new glasses. Each time we call, they say the order will ship, and it hasn't. It's been in cosmetic review now since Nov. 14th. So far so bad...I've never had to wait 2 weeks for my glasses until my first experience with VSP. It's been 2 weeks from order to receipt each year I need new glasses. That insn't so bad, but this near one month wait takes the cake. I feel as though I am already paying overly inflated prices for the prescription I have, but VSP, give me one good reason I should stay with you after this fiasco? Don't have one? Shocking. read more

You need to understand the conundrum about using VSP and their "provider network". Those providers may only provide the frames for glasses, not the lenses. The provider I used had to send the frames to a VSP-dictated 3rd party for lenses. I received glasses that couldn't be adjusted to wear. I called VSP and they said to work it out with the provider. The provider said they couldn't do anything for me because they didn't make the lenses and considered the sale as final (even though their receipt and policy didn't state this) because it was VSP. If you have VSP and use an in-network provider, make sure that the provider has a 100% satisfaction or money and insurance back guarantee before placing an order. read more

They no longer offer claim forms on their website. You have create an account (which caused an error for me), forcing me to call in just to get the form. Then I'm given a reference number for the claim. I ask whether I need to call in each time I need to make a claim. I am told I could just save the form. I ask what about the reference number? The response was "well, that's not really needed, but it helps speed the process." OK, so if I need to keep the process smooth, I do need to call in each time in order to submit a claim? How screwed up is that? read more

What a terrible, unethical firm - VSP works overtime to deny out-of-service frames the first time on bogus excuses, hoping a person gives up and doesn't protest, call back or resubmit. Really terrible. Quite scumbaggy. read more

This review refers to the VSP Individual Plans that are not through an employer. Several years ago, it was affordable. It was worth having back then since the price of the yearly policy was worth the eventual discounts I got on my yearly exam, frames and lenses. Now, their policy pricing is through the roof and when I compared the price of the policy vs. paying cash - I was better off paying cash! As they say, all good things must come to an end and VSP's greed won out. NOT worth the money! read more

What a mess this has been. We cancelled our VSP plan in December for the upcoming year, however the person that took our cancellation did not complete it correctly, so we continued to be charged for January and February until we caught it. We then called, and were told that the person completed the request incorrectly, and that we would be issued a refund within 7 business days. We waited for 3 weeks, nothing appeared. We called back and were told that the finance department read the request wrong and never issued the refund, and that we would need to wait 7 more business days. So again, we waited two weeks, and no refund. We called again, and were told the EXACT same story, that the finance department misunderstood the request, and did not issue the refund. We will now need to wait 7 more business days for the refund. At this point, it's been 6 weeks since we were promised a refund. I do not know when we will get it, but it seems impossible. When we called we were promised that it was completed, but obviously we were lied to. How can you get something wrong so many times? read more

This plan is a rip off! What you don't realize when you sign up is that they only cover 1 doctor visit per year but they charge you $186 just for their insurance, so where is the savings since you also have to pay a co payment on top of that. If you sign up for the monthly payment plan, they will continue to take your money until that $186 is paid and you cannot cancel as I was informedy their representative. Sign up and you are stuck. read more

I attempted to use the EYECONIC VSP website to order glasses it seemed fast and straight forward. Once the order was placed that is when the problems started. Because of the holidays the glasses took 13 days to deliver. The only problem was they were not my glasses, not my order (although the packing sheet did have the correct information on it) and not my percription. I ordered reading glasses with all of the upgrades and received a pair of sunglasses not even close to resembling what I had ordered. I contacted them immediately and told them of the issue. They had me send the order back which I did. I was then contacted back 6 days later stating they had found my order but was still waiting for me to return my order which was returned according to UPS a day earlier. They explained it takes time to go through their system. I waited another 3 days and called them back. Now they tell me I have to wait for the other person who received my order to send it back so they can send it out to me. I can't understand why I am being made to wait so long for their mistakes. Still waiting on my glasses almost 22 days after I ordered them read more

I have not had any problems with VSP until I had to get reimbursed. So I made the wrong choice to go to an eye doctor that was closer to me and that's when it went downhill. The doctor sucked and I mostly got what needed but discovered quickly they didn't even deal with insurance and that I had to put in a claim. What? I have never had to do that. So I put in the claim in January. The online claim form was easy enough. But I didn't hear anything from VSP and it is now April. So I call them and the rude person on the phone said they didn't have a full address, like it was my fault. Ummm, okay. So she told me they sent a check to me but they got it back because of the address issue. Like are you serious? So not only was it my fault they did not have my apartment number (which I gave them on the paperwork) but apparently I was supposed to know this was even an issue. No one even bothered to call me to tell me they needed the correct address. I was very disappointed with the lack of competence. I'm so tired of people not being responsible for their own job and then I have to do it. read more

One star is too good for this company. A long story short I am in the process of trying to get my eyeglasses made correctly. Went to the eye doctor June 2014 and ordered my glasses. In approximately two weeks I got them and could not see out of the darn eyeglasses. I went back to see the doctor and had a second exam and the prescription was changed a little. Again, received glasses in approximately three weeks and I still cant see out of them. Another appointment has been made to see the doctor again. If they can't get them right this time I am going to request a refund and go another doctor for an exam. The same issue happened to me three years ago with a different doctor with VSP. I ended up getting a refund and went to a different doctor that is not in the VSP network and my glasses were perfect. The doctor did my eye exam and I had my glasses made at Walmart and I paid approximately the same without insurance. FED UP WITH VSP!!! read more