As a landlord, I have used VSM for over 4 years now. They have continually provided me with quality tenants and service. I'd especially like to recognize Rickey Mack, who has been instrumental in showing my property to tenants, providing me with advice and constantly keeping me updated. He has gone above and beyond in his duties. If you need a property rented, ask for Rickey. Also, a big thank you to Jackie Buechner in Operations for her help in tenant placements. read more

DO NOT RENT FROM THIS COMPANY! Along with my previous bad review, VSM real-estate has screwed over their young renters once again. After we moved out we were charged with upwards of $700 OVER our security deposit for items such as this... $900 for a new paint job, although they previously told us they were re-painting the entire downstairs (they even brought a painter over amidst the COVID-19 stay at home order to get paint swatches). $350 to fix a "crack" in the pedestal sink, even though this damage was present when we moved in, and is quite standard wear and tear for a four bedroom ONE BATHROOM apartment. $450 for floor scratches, which is also regular wear and tear, and then a $400 charge for a "cracked pantry door" which was non-existent when we were living there and when we moved out. Our whole experience with VSM was troublesome and frustrating. They don't prioritize their renters or properties, they only care about the bottom line. You should DEFINITELY NOT consider moving into a VSM rental. read more

VSM is a completely unethical company who only cares about making the home owner happy and completely takes advantage of tenants. Their move in and move out process seems to be set up to intentionally defraud renters. I left my rental in significantly better condition than when I moved in and was sent a grand total of $100 back for my deposit of $1850. When I talked to VSM about discrepancies, I was told that the entire deposit was up to the owner, and that they were unable to do anything, despite proof that I was owed money and the fact that they hold the money. Specifically, I was lied to by Isaiah regarding items on my deposit, and ignored throughout the move out process. Ryan, the VSM owner, accused me of extortion for asking for an appropriate deposit, and then proceeded to bribe me by arbitrarily increasing my deposit by $300 in return for not posting negative reviews. I also signed a document to move out early in return for a pro rated return on rent. I didn't receive my pro rated rent until two months later after I had sent approximately 4 emails, 3 texts, and many phone calls. I hate to think what would happen to renters who don't have the time or ability to follow up.Conveniently, most of the employees I worked with during my rental time period and move out process are "no longer with the company, so we are unable to confirm anything with them." In summary: VSM is, at best, incompetent, but more likely, unethical and fraudulent. Stay far away. read more

I used them as a property management company to rent out my condo after I moved away, and was not impressed with their service. There were numerous problems over the years. For example, one of my tenants had cleanded my property prior to moving out, and I happened to be in town so I stopped by my place (it was empty) and it was spotless. One of VSM's contracted "cleaning companies" then stopped by and told me that several hundred dollars worth of cleaning had to be done! I also had my spare set of house keys go missing, there was not good documentation of cleaning to be done or of where things were, such as the garage door opener...etc, etc. The last straw was when they changed the terms of their contract with all of their clients 10 days before Christmas (to go into force on Jan 1!) and one of the changes was a Non Disparagement Clause (meaning you can't say anything negative about the company or it's services online) To me, this is all you need to know about a company. I did not accept the new contract, fired them, and ended up saving thousands of dollars by renting it out myself, without a management company. Life was much simpler (and cheaper!) after that. read more

Let me start by saying I was told by chala the only way I could move into my apartment early was if I gave him a 5 star review (I did because I needed to move in since my lease was ending) that being said - be careful not to believe everything positive being said because my experience with VSM real estate has been far from good. I have had several issues with VSM from a bat infestation that was never fully taken care of, to being ignored and gaslight and even worse being scammed from my deposit. Legally your deposit has to be provided within 21 days and it wasn't and then was charged for ridiculous things at ridiculous prices. Which let me say I left the apartment in better conditions then I got it (dirty, hair clogged shower, broken items). I requested a refund for rent because of the bat infestation because this caused me to move out early and live with my parents and this request has been ignored. This has been an awful experience with awful people who seem to have no empathy and are only money hungry and have no morals in doing so. It's 0 stars for me. read more

THIS IS A DREAM FROM HELL. THE WORSE EXPERIENCE EVER. I have only been living at the new rental place for two weeks and I have already had so many issues. The rental place is in a wonderful area and the neighbors are amazing. However, the VSM management is terrible. 1.) I have been charged a rental late fee because VSM did not check their drop box. I was informed that the VSM team did not check the drop box which not only caused a late fee, but caused my move-in time to get delayed by 2.5 hours. 2.) The contract is out of date. If you are going to sign a contract with VSM make sure you READ EVERYTHING. What they have in the contract is conflicting to what they tell you on email or in person. I recommend getting everything in writing. 3.) Our move-in date was delayed two weeks because the walls had to get repainted due to being drawn on. It is clear that VSM just put a new coat of paint over the drawings. They didn't even prime or clean the walls. You can also still see the drawings. Why have us wait 2 weeks if you can't even paint the walls right? 4.) We submitted house work orders to get our walls repainted. The VSM worker who came to repaint the walls put primer on the wall and never came back. The wall looks worse now and the worker never came back to put actual paint on the wall. The worker also left their paint roller and mentioned that we can touch up anything that we want. It is in the contract that VSM fixes any touch-ups. In addition, the worker never came back. It's been over a week and we have had no contact or updates. 5.) We submitted a work order because one of the curtains was missing a drawsting knob. We were accused of it missing. The VSM worker mentioned "I remember seeing it there and we have it in video". If you have it in video please show me? VSM likes to point finger, is unprofessional, and does not take accountability. The management is terrible. I DO NOT RECOMMEND THEM AT ALL. read more

As one post says, their real estate team is lacking in experience . I have been in the rental property game for 35 years and I had to educate my agent on soo many things. One interested buyer thought there was too much work to do...instead of trying to negotiate on the price my agent just assumed the deal was dead. I personally brought it back to life and finished the sale. On the rental side I do not trust all the legalese that would have been involved to hire them. I would have needed my lawyer to go over the complex documents. read more

If you are renting, do your homework. Research experiences of other people who have rented from this company. That is all....

We will start by saying that this is one of the worst rental agreements we have ever signed. Initially, we signed a rental agreement with VSM real estate for a year contract beginning August 2017. It was a shared home with an upstairs compartment in addition to a basement with laundry services available. The rent was quoted at $800 with no air conditioning, only base heaters. The NONREFUNDABLE deposit for our two cats was 0rignally 250 each, but the owner raised it to 300 each the day before signing. Our electricity were extremely high during winter months, so much so, that we called the electric company about this. The electricity company did not discover this until toward the end of our year there, but we were also being charged for the basement. We ended up being refunded $740! No apologies from the owner. In fact he called us when he started getting charged by the electric company asking if we were paying OUR bill and asking for our statements. In addition, we had to deal with MANY apartment showings to random groups of people. They always gave 24 hour notice, but the showings became excessive because they were looking for new owners and when we were leaving new renters. Finally, the most criminally atrotious, was the blantant rip off we suffered with our security desposit. We cleaned top to bottom and provided a receipt of professional carpet cleaning only to receive $146 of our $800. They completely fabricated issues with the apartment such as "broken blinds" when we never had broken blinds the entire time we lived there. Unfortunately, we had to threaten taking the issue to small claims court to get VSM to respond. This only got us about $200 more returned to us, the least we have ever gotten back in a deposit. read more

Don't trust this place. Went to view a condo and it was not the same house and had a foreclosed sign on it as well as a "deemed unsafe for human living". Probably stay away from this place. Sketchy isn't even the best word to describe this place. read more