Volaris Airlines demonstrates a systemic pattern of operational incompetence, lack of accountability, and complete disregard for passenger rights and duty of care. My original Volaris flight scheduled for December 15 was canceled without adequate explanation, contingency planning, or meaningful assistance. From that point forward, the airline failed at every level of operational responsibility. Rebooking required excessive effort, repeated contacts, and unreasonable delays, placing the entire burden on the passenger rather than the carrier. After significant escalation, Volaris rebooked me on a subsequent flight deliberately scheduled in the 1:00 PM time window to eliminate foreseeable weather-related justifications such as fog. Despite this, the airline again failed to operate the flight properly. This strongly indicates deficiencies in pilot training, operational preparedness, and the airline's failure to invest in or properly coordinate instrument landing systems (ILS/IRL) with Tijuana International Airport. The lack of infrastructure readiness, combined with poor crew preparedness, reflects a broader failure in safety planning and operational competence. Volaris's ongoing reliance on inadequate systems--particularly at a high-traffic international airport--raises serious concerns regarding risk management and regulatory compliance. Customer service failures further compounded the issue. I experienced hold times exceeding six hours per day, with no callbacks, no escalation pathways, and no substantive resolution offered. Representatives repeatedly defaulted to offering a refund as the sole remedy, demonstrating a complete failure to acknowledge consequential damages, passenger inconvenience, or contractual obligations beyond the bare minimum. A refund does not compensate for missed commitments, extended delays, additional out-of-pocket expenses, emotional distress, or the loss of time caused by Volaris's negligence. This response reflects an institutional policy of deflection rather than resolution and illustrates the airline's unwillingness to take ownership of its failures. Volaris's conduct represents a breach of reasonable consumer expectations, a failure of duty of care, and a disregard for basic service standards required of commercial air carriers. The operational relationship between Volaris and Tijuana International Airport appears fundamentally broken, and passengers are left to absorb the consequences. As a result of this experience, I will never again fly through Tijuana International Airport nor use Volaris Airlines under any circumstance. I strongly caution consumers, regulators, and oversight bodies to scrutinize Volaris's operational practices, customer service policies, and infrastructure readiness before entrusting this airline with passenger safety or time-sensitive travel. read more

**Need 24/7 help, *call** $ +1 || 844 || 3 3 3 || O6.2o**to reach Airlines phone number. They can help with booking management, flight changes, and other travel-related requirements. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

**Need 24/7 immediate assistance, *call Airlines* at +1 855-657 66.oo*phone number. They can help with booking management customer suport, flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

***Call main assistance (Toll Free) phone number is $$ +1 || 8 4 4 || 3 3 3 || O6.2O** This line is open 24/7, so you can quickly connect with a real person . As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $14O for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

**Call 24-7$ support** $ 1:~ (8 4 4) \\333:-06\\20 ** They can help with booking management, flight changes, and other travel-related needs..... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

**Call 24-7$ support** $ 1:~ (8 4 4) \\333:-06\\20 ** They can help with booking management, flight changes, and other travel-related needs..... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

**Call 24-7$ support** $ +1 || 888 || 5 5 9 || 69.19** They can help with booking management, flight changes, and other travel-related needs..... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

*Call main assistance (Toll Free) phone number is +1-855-657-66oo available anytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! read more

We went to weight our luggage at check in and our bag was over by 2 lbs. so I was going to transfer some of it to the bag we were checking in but the people that worked there said that we didn't need to do that. We would be okay. So we checked our bag in at went to board the plane and when we get there they said that our luggage was over by 2 pounds and charged us $50.00. We explained to them but they were rude and said they don't care about what the people said downstairs. They said if I wanted to talk to someone I would miss my flight. They only gave me the alternative to pay or miss my plane. Please weight your bags and don't believe the workers. It's all a scam to take your money. Two pounds over $50.00 charge! read more

I needed assistance and decided to call this business at 18556576600. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18556576600 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18556576600 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18556576600 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

This is the equivalent of Spirit Airlines... Don't be fooled by the beautiful marketing... They will nickel and dime you... They will not take responsibility for their actions and instead blame you, especially to avoid accommodating you or giving you a refund. Take my advice, avoid this Airline... You have been warned, fly AeroMexico instead. read more

WORST ABUSIVE AIRLINE. They steal money from their clients and lie to the Department of Transportation. If you've been abuse by these thieves please file an online claim with the Department of Transportation airconsumer .dot .gov/escomplaint / consumerForm.cfm read more

Me abrieron la maleta i sacaron mis cosas de valor te cobran asta por usar el baño en el vuelo Pienso que es más seguro viajar en autobús I ama cómodo Tienen mucho personal ratero en el aeropuerto read more

Worst airline ever. I don't even know where to start. Airplane is messy and there seems to be no pride in their service as mentioned by other yelpers. The flight attendants are nice though read more

If I Could give them a negative 0 I so would ! I'm going to reserve my comments on why , but this has to be the WORST AIRLINE ever ! They lost me as a traveler ! read more

my husband was the one who went here so Idk maybe if I find out why he was here I will be able to post a better review