Don't go for the sweet faces that come to your door offering this service! When your contract is up, even if you never use the service, discontinuing is a huge chore! You can't do it online. You can't even do it a year after you stop using the service and are still paying because you haven't figured out how to cancel and your credit card no longer works and they actually call you! When that happens, they tell you it is too late in the evening, and that branch of service is now (conveniently) closed, and you will have to call back. No, they won't contact you, they are't allowed to call out, so they say, even though they have called me on several occasions. I consider this nothing more than a money dump. Don't do it!! read more

Had a horrible time with Vivint. Move from Mcallen to Port Isabel and Vivint said they would move equipment or set up new system. Never did. I called to cancel service and they said ok, but kept charging me monthly. Called again to set up new system and paid $99 for upgrade. No one showed again. Set up another appointment and same thing. Paid for a stop payment which lasted about 2 months. Here at bank again to stop payment. Stay away for Vivint read more

Buyer beware!!! These guys will come knocking on your door and do what they do best, LIE!!! They tried to convince me to change alarm companies by telling me the company I was with went out of business. They said they knew the owner and he was helping them switch over his customers! I actually know the owner so I called him and he didn't know what these idiots were talking about. Vivint is only in your area for a couple months and then they leave. They will say anything to get your business and then leave you with a horrible system. read more

Liars. Suck in a contract with them or I would cancel. Said they would pay off my balance with previous company, that never happened. Once it was installed, sales rep went back to Utah and never heard from him again. Good luck. Other companies offer same stuff for almost half the price. read more

I actually was looking for an alarm. One of their guys knocked on my door at 9:20pm on a Saturday night. I was trying to put my kids to sleep. What company sends their guys out so late. Extremely suspicious that they would be stopping at my house so late. I told him to leave, he thought I was joking. Extremely rude of them to come so late! Definitely not going with this company. read more

I'm very upset because this thermostat keeps changing temperatures on its own! some nights we will wake up because the house is freezing cold only to find out the temp automatically changed at 3 or 4 am! Just last night I had to call the fire department because as soon as I got home from work my thermostat was reading 80 degrees (we have it set at 75) so I moved it down to 75, about 5 minutes later, I was upstairs bathing my 5 month old when all of a sudden I started smelling like something was burning. The odor kept getting stronger to the point where I had to dial 911 and rush out of my house with my 5 month old. Fire dept came and checked it out and said my thermostat was reading 80 degrees but set to 65 and that was what caused my unit to freeze up and eventually it burnt out my motor. They said from what it looks like, I need a whole new unit! We've only been in our new home for a year and a half and had never had this problem with our previous thermostat! Now We will have to replace the whole unit and I know it won't be cheap! I am having to spend the night at my neighbors house with my 5 month old because of this. This is ridiculous and I hope Vivint is able to assist in fixing or reimbursing us for this issue! read more