Davion!!! He was amazing! Not only was he super patient with me trying to choose my flavor but he…read morewas genuinely KIND Super special I live downtown so this location certainly isn't near me but with how beautiful the customer service I just received- I DEF see myself making the trek back to this spot based on the vibe and such itself Thanks again Davion!

The only reason I couldn't give this five stars is because I didn't have the time to enjoy the…read moresmoke room with its TV and I believe pool table. Other than that, the service and selection were only second to the assistance I got from Bryan. I'm looking forward to going back.

I attended a gathering yesterday evening with about 40 people on the outdoor patio. We had food…read morebrought in from a couple of local restaurants and set up two table and a couple of cooler for beverages. There was plenty of seating and the venue was very accommadating for us all. Attendees were able to go in and out of the Cigar Shop to use the bathrooms and get water as needed. The employees were helpful for any questions we had throughout the evening. Our gathering started at 530 and we stayed there until about 830pm. They locked the doors at 8pm and allowed us to hang out in the back patio. There are also three flat screen TVs on the patio that can be used to watch seasonal sports.

Says it closes at 6pm, went at 5pm and tried to open the door its locked. We see the clerk and he…read moremade a sign as if it was closed so we just left. I double checked Google and Yelp again after getting in my car to make sure and yup still says 6pm. Make sure to call beforehand or the owner/business should update their hours on the site.

Customer be aware! They do not stand behind their policies! "24 hour Exchange Policy"??? No way…read moreSeñor, they do NOT! They do not abide by their policies. Literally 4 min after the purchase and before leaving store premises. Just save a trip and gas to this store, go somewhere else. They are always out of vape coils and their selections on e-juice is a joke. Best luck finding what you need here. I have been a customer for about two years now and I think this was my last visit to a Vape City store.

Update 05-04-24: I received a response from Vape City to send an email to explain the negative…read moreexperience I had after purchasing an empty product. The owner and manager both went above and beyond to replace the faulty product I received. I truly appreciate both of their attention to this matter. ================================================== DO NOT SHOP HERE. Would give zero stars if I could. Terrible customer service. I used to shop here often but never again. I received an empty product before heading out of town but found that the product was empty after arriving in another city. I was told I could only exchange within 24 hours at the store in town. They were unwilling to compromise and give me a refund or even exchange for a similar product in the city I was visiting. They clearly don't care about their customers. I lost $75 on a product that was empty and could not use!

Great neighborhood selection of vapes! Awesome customer service and knowledgeable employees.read more

First time coming here & im so glad I swung by. The gentleman inside were super helpful and…read morefriendly. Thoroughly enjoyed my experience here & will come again. They seemed to have a lot of different items but I just got a geek bar. They give you a rubber tip & let you try all the nicotine ones. Thank you guys!

Truly fantastic selection. Edibles, gummies, all kinds of hemp flower, extracts, hashish levell…read moreblends -- and friendly, knowledgable, helpful personnel. There are other hemp stores closer to me but this store is worth the trip. They have other locations. I assume the selections are the same but the crew at the Bulverde store is the best.

Horrible place that sells defective products and will not refund. I've spent a good deal of money…read morein there over the years but I will not be going back. Not for sure if there is new ownership/management. Very greedy people now, very disappointed.

Great cigar assortment and very friendly staff! I've been…read morebuying my cigars here since I moved here from Michigan. I always enjoy talking with whomever is on duty on any given day!

Great place to sit back with a good cigar. Great selection. Great staff. Enough said.read more

Came into the shop tonight looking for some good smokes and John helped me out and let me tell you…read more He was amazing. Made some nice recommendations on some new smokes and even helped me out with an old zippo lighter I found from 20 years ago in an old tool box at home. It's because of people like John that I stay away from the liquor stores and CI places for my smokes. Customer service is king at this place ! Thanks John Pacheco!

Love this place. The staff was super helpful. I don't know a ton about cigars so they walked me…read morethrough and did a great job of explaining the differences and helped me with my selection (which, incidentally, was incredible). Their selection was amazing and the space was well acquainted. The only think I wish is that they #1 had a liquor license and #2 had some snacks i.e. peanuts, chips, something small.

Great customer service would recommend to anyone. They answered all my questions and recommended…read moreitems that I didn't know I was looking for.

Amazing products - Travis knows his products and is very knowledgeable!…read more Pain creams is the best for pain.