When my father was with HoC for oral cancer in the facility at Blue Ash, we had a WONDERFUL…read moreexperience all around. Nurses, care, support was wonderful. This past time when we wanted in home care for my mother who had lung cancer, I had a traumatic experience. I called needing serious help on a Saturday from an aid but unfortunately was told that aids don't work on the weekend. I wish I had known that from the beginning. Luckily, Queen City Hospice came to the rescue. My mother died in my arms 36 hours later.

The ball was dropped a few times in my opinion. Maybe because my father got out the hospital on a…read moreFriday. As a Nurse I try so hard to give the best service and I feel like this company let me down in my father's last days. I personally would not consider using them again

I have never been so thankful as I have been with Queen City Hospice, aka QCH, and their Head RN…read morePaul Johnson, and Paul's team of amazing caregivers. I have benefited from other hospice organizations for other family members and after experiencing QCH I will ALWAYS choose them from now on!! Here is why... I wanted in-HOME care for my mother who had lung cancer that spread to the brain. She was a smoker of 53 years. In the past, we had used another hospice company with in-FACILITY care for my father who had oral cancer, lost his jaw, and was bleeding consistently from his trachea implant. This in-FACILITY care was good. When we used the same company for in-HOME care for my mother, the care was less than desirable. That was when I realized that Queen City Hospice was a true GEM!!! All elder care IS NOT equal!!! While the other facility had visited our home in the days beforehand, I still did not have the needed equipment or actual physical support. On a surprise Saturday morning, my mother drastically declined, falling while trying to walk. As I was trying to help my mother get up to a safe place and tending to my 2 year old son screaming at my leg, I called the our original hospice in a panic, needing serious help from an aid. I was told that aids do not work on the weekend. I wish I had known this point and understood what that really meant in practice, not just theory. The reality meant- I was totally on my own for the weekends, including the soon emerging emergency on my hands. Luckily, a neighbor recommended Queen City Hospice, I called, and without delay they came to the rescue!! Within hours of a phone call we had transferred hospice centers, we had oxygen, a hospital bed, bedside commode, medicine, a nebulizer, and 24 hour--round-the-clock care so I could rest amongst other benefits. The QCH nurses and staff were AMAZING!!! It was like having family here in a strange city. They were there to listen when I needed to talk, and stayed out of the way when I did not. Everyone was super experienced and knowledgeable. I have never experienced such love, concern, care, and beautiful compassion like I did from Paul and his team. My mother died in my arms 48 hours later. Thankfully the nurse at the bedside prepped me for everything that was happening. I really felt she passed without pain and in peace like she always wanted. For a brief moment, neither one of us felt fear and we were able to focus on our bond, our relationship, all because of the incredible care of Queen City Hospice!

From the owner: Queen City Homecare is a fully equipped and insured home care agency located in the Greater…read moreCincinnati region ready to attend to your unique needs.

Family member was in nursing care facility during Covid and I felt that resident was not getting…read morethe needed care. Care team recommended we add Hospice care. Hospice did not give me full contract to sign only certain pages-looking back I should not have gone with this company. But did not want to move my relative to inpatient care either. Visiting nurse was supposed to call me if there were any changes. I could only "visit" my relative from the parking lot window and over the phone. My relative was in bed and seemed to be asleep. Nurse woke patient up and my relative said the word "hurt" and then started crying. I thought maybe my relative had a headache or back ache or UTI. I ask staff to check for UTI. I call to check on my relative over the weekend and facility staff is not answering the phone for hours and hours. The chart shows they have not checked for UTI. I finally get ahold of facility nurse manager who says my relative has not eaten or drink fluids for 2 days. I insist my relative is taken to the ER. I see My relative in person in the ER and has bedsores. Their eyes are caked with goo and the mouth is filled with partial pills that were not swallowed. My relative had already suffered permanent brain damage by now from becoming severely dehydrated. A few days of attempted rehydration in the hospital has no effect. My relative is non responsive. Dr tells me to take move my relative to hospice. I choose another company for inpatient care. 2 weeks have passed since first hospice nurse came to help my relative. My relative dies days later from untreated UTI , dehydration. UTI's are treatable and are common for older people. Hydration, medication, proper hygiene are essential. My relative did not receive the comfort care that was expected. I would not recommend this company.

Horrible hospice company. Doctors, administrators and staff have no clue what they're doing or how…read moreHospice is to be run (per CMS guidelines) Nothing was delivered in a timely manner (took 3-4 days minimum to get medical equipment). Doctor refused to order even the simplest medications and had no idea what he was doing. Being profoundly knowledgeable in Hospice care (hospice RN for 15 years), rules and regulations we switched companies and our loved ones finally were shown and given the care that Hospice is supposed to be. Beds and wheelchair were delivered out the same day and meds that had been requested over and over to Crossroads' were available in 2 hours!! I would not recommend this particular hospice company to anyone until they learn and show the basics in Hospice care

Amazing and friendly staff who takes good care of their patients. Very clean facilities.read more

I can not say enough about the care and compassion shown to us during the difficult time of losing…read moremy Father. We were overwhelmed with so many questions and from the first meeting we knew it was going to be okay. They supported and communicated with us through the many changes and he was kept comfortable and passed peacefully. Saying Thank You doesn't seem enough!

I don't know who came to your homes, but the one that came to help us was terrible. She was to aide…read morein with his shower. She stood out in the hallway. I did every thing myself. Her purpose as to stay with my husband so I could go to my doctor's appointment. After the shower caper I didn't feel it was safe to leave her in charge. I contacted my daughter to complain, she took off work to come sit with them both while I was gone. She said she didn't bring gloves so I to provide them! She never laid hands on my husband. She was scheduled for 3 hours. Also, asked for coffee before I left! But I only have decafe and she said she doesn't drink decafe. Pffft! My daughter arrived and the visiting angel left shortly after I did, when I explained to her my daughter was only visiting. I called and reported her behavior and that she was no help at all. My daughter stayed until I returned. I called the office and complained that she was there for 1 hour and 15 minutes. They still charged for 3 hours!!!!! A few months later I called them again because I was headed for surgery and my family could not cover all the day time hours. So 3 hours a day would work to cover the hours. WELL GUESS WHAT????? They sent the same girl! My daughter remembered her and told her to go back to her office. GUESS WHAT?? they still wanted me to pay for that 3 hours that she didn't help us. Done with them.

I apologize for taking so long to write a review. My 100 year old grandmother sustained a fall and…read morefractured her hip In 2019. After surgery she went to a nursing home for rehabilitation for about 6 weeks. The care that my grandmother was provided in the nursing home was absolutely horrible!!! I decided to bring my grandmother home however; it would require a lot of assistance. My grandmother was placed in Hospice. Hospice was phenomenal but they only came two times a week. They only stayed about one hour or so. It was not long before I realized that I needed a lot more assistance. I decided to try Visiting Angels. They were a lifesaver I was assigned an excellent care. She truly cared about my grandmother. The caregiver came whenever I needed her. She treated my grandmother as if it was her grandmother. My grandmother passed when she was 101 years old. I am so grateful for Visiting Angels helping to make my grandmother's last days and transition very peaceful and loved.

I can't say enough good about these people. They exceeded my expectations in every way…read more Compassionate, helpful, professional, caring, efficient -- they were wonderful to us during my wife's hospice time.

I had many experiences with St. E's hospice when it was at the hospital. My father-in-law and…read moreboth my grandparents were patients in hospice and they received excellent care. I have only one experience with the off-site hospice. My mother suffered for two years with inoperable colon cancer and died in 2007. I cannot say enough about the travelling hospice staff, they were god-sends. They were compassionate, professional and helpful. When the end came, I was grateful to the travelling staff who were so good to my mother and my family. That said, the staff at the physical hospice were a totally different manner. Mother had been told by the travelling nursing staff that when the time came that she felt that it was time, that she was to call and come in. She did just as she had been instructed. She called the hospice and then called me to come and get her. She signed all the forms and instructed the staff that I was the contact person since I was her only child and I was the person who brought her in. This was at 2 AM in the morning. At 8:00 AM in the morning I got a call from my mother's younger sister. She had received my message about Mom and gone first thing over to the hospice and discovered Mom crying uncontrollably. She had been told by the social worker that, and I quote, "She wasn't dying fast enough" and that as the nearby nursing homes were full, she would be sent to one in Pendleton Co.! She had only been there 6 hrs and she was being told that she wasn't dying fast enough and would be shipped like a sack of rotten potatoes to a nursing home in another county. The staff had no explanation why they would spring such information on a dying woman without calling in the family member who brought her in. There was no excuse for telling a woman whose cancer was so severe that it not only was attacking every organ in her body but was literally breaking through the skin, a woman who at 5'6" only weighed 65 lbs. that she wasn't dying quick enough. Long story short, my mother died in my home with her family by her side. I only wish that in her final days that the in-house staff of St. E's hospice could have treated her with the kindness and dignity she deserved. Were I rating the travelling staff, I would give them a 5. The in-house staff at the physical hospice, I would give a 1.

Took good care of my Mother and rehabbed her nicely Would…read moreloved to have had a longer stay but insurance companies run the world now

My parents moved into Maple Knoll in Nov. 2024. When my dad passed in August 2025, we had to move…read moremy mom out because they had no openings in assisted care or in their memory unit. After moving my mom out, Maple Knoll owed us a consider amount of money back for the deposit my parents made. But, we have heard nothing from them for months. It is very frustrating.

Okay this is a tough one. My dad had pancreatic cancer and was deemed terminal. Upon release from…read morethe hospital contracted with HOC to provide hospice services at home. He arrived but supplies didn't. Family member purchased because we couldn't wait. Finally arrived. Day three at night dad aspirated but nurse was unavailable. Worked through it. Learned a lot that night about administering drugs. Got pretty good at it. Finally dad succumbed and passed away. Rob provided superlative services. Hospice was pretty good but not perfect. As I said this was tough and maybe dieing at home is bound to be really tough on the caregivers but in this situation they deserve a three. Felt kind of on our own a little too much..