Ruth has been caring for my dad for over four months and I couldn't be happier with her…read moreperformance. My dad is a former investment banker, and his medical issues are extensive, yet almost entirely physical. Ruth does not simply help my dad with physical tasks, such as going to the bathroom, etc., but what sets her apart from other agencies is that she performs other tasks that I don't believe any other home health agency can or would provide. She assists him with paying bills and maintaining his finances, including going through each piece of mail to ensure it is responded to appropriately, while working WITH my dad so that he is able to share in the responsibility of doing work that he loves, and that requires cognitive wherewithal. Most recently, she just went through the arduous process of dealing with several of my dad's doctors, his insurance company, and the administration at Bethesda to arrange for critical physical therapy for my dad. These tasks obviously require a higher level of thinking than simply helping him go to the bathroom. Also, unlike any other aids we've used from home healthcare agencies, Ruth is not only a registered nurse, but she is a nurse practitioner, and the benefits of having a nurse practitioner doing home health care for my dad are insurmountable. Not only does my dad feel 100% confident in and comfortable with Ruth, but the majority of the home health aids we have used to help with his physical medical needs have minimal, if any training at all. Their highest level of education is often a high school diploma, and any additional education does not relate to the medical field. In my experience, home healthcare employees typically are working for a minimal hourly wage, and, most importantly, rarely have a sincere passion for providing home healthcare services. For most, it's just another job, so to find someone at Ruth's level is extremely rare, if not unheard of. Ruth fills in not as an aid but as a family member (with even more medical training) when we are not available. When she takes him to his countless doctors visits, she is not simply a driver and a stand in, but Ruth communicates, asks questions and acquires any pertinent information from the doctor as I or one of my siblings would. She is completely in tune with his complex medical background, as well as his capabilities and weaknesses. She gently pushes him to do things for himself instead of doing things for him because it is critical that he uses those skills or he will lose them. It's easier to just use a wheelchair to push him across the room to a dining table or use a tray while his remains in his recliner than to assist him with walking using his walker, but Ruth fully comprehends that, although it might be more work for the caregiver, she does what is in my dad's best interest, which is more than I could ask for.

From the owner: At Holistic Home Health Services LLC, we believe your quality-of-life matters! Therefore, we keep…read morean extra eye on you by watching for early signs of changes in your health to report to your doctor. This may help reduce your risk for hospitalizations and help keep you home longer

One of their therapists showed up to our home unannounced, no phone call nothing. His name is…read moreBrian, he stated "I'm obligated to contact Deborah". When we complained the Farmington Missouri office called us and said she checked Brian's phone and that he did call us that day. Bold face lie! Nobody called my wife's phone or mine. Called our phone company for incoming and outgoing phone records on both our phones. Needless to say, we called Medicare's fraud hotline.

I really should not even offer one star. I never had such a horrible time trying to get medical…read moreequipment. They were very quick to take the insurance money but have not delivered the proper equipment. The staff is very poor when it comes to customer service and ignorant when it comes to medical equipment. The are very smart and savvy when it comes to billing your insurance! Seriously stay away from these scammers!

This is absolutely the worst medical equipment providers that exist. Apria Healthcare in…read moreFarmington, Missouri is a joke. I had a tracheotomy in 2015, and I have to depend on these clowns for my supplies. There seems to be a new excuse every month for my supplies being late. But, The best one was 'Lanny is on vacation'. I hate that my insurance company (Humana) only uses them; Therefore, I have no options. I think my next step is to report then to the BBB.

These people were on it when it came time to initially introduce medical equipment . Now that I…read morehave the equipment, I needed supplies and crickets. They won't return calls, won't acknowledge messages, and I'm seriously disappointed. Ended up getting supplies from a company that's 2300 miles away. It's like they didn't care about my health....warning!!!

I am seriously disappointed not only with this company but, with the whole insurance industry…read more First off, why is it that I can purchase the very same products on line at a 300% discount while using Med West and their system it cost 300% more? I think these scam companies should be policed and monitored as to prevent them from ripping off the disabled. As far as the office staff, If you don't like your job then quit but, don't get to pushy with the customers. We may be old but, we still have a little fire to defend ourselves !