I absolutely love this OBGYN. Dr.Allsup did amazing on my procedure and follow ups. They make you feel very comfortable and at ease especially for those who never had a obgyn before. read more

Do not waste your time here. The staff will accuse you of throwing things at them when you're upset with their lack of respect and courtesy in the office. If you have an attitude with people in the office don't be upset when people have an attitude back with you. I had my appointment rescheduled multiple times over the last 6 months with a doctor who is now accusing me of publicly bashing HER online when I've made no comments about her or who she even is, just for her staff to call me and accuse me assault and violence when I put a clipboard down on their desk and walked away. When I asked them about why I hadn't been called back after nearly 30 minutes passed from my appointment time, they had an attitude about "not rushing the provider" while telling me I had to continue to waste my day at an office when I showed up on time for my appointment. Unprofessional from both the staff and the provider to accuse someone of assault and violent behavior when that is not what happened. Don't come unless you want to be accused of a crime by the office manager and the front desk staff for giving them the same attitude they gave you to begin with. read more

This was the only doctor's office that would actually listen to me! They helped me feel so much better! I can't thank all of them enough for giving me my Quality of life back! read more

Took my teen for her first gyn visit. They were amazing. She had new insurance they were able to verify and schedule for the same week. She was seen on time, all the staff were professional and sweet. read more

After reading the reviews, I'd have to say that this office has made major improvements. My first visit was nothing short but amazing. Let's be honest, none of us want to be there, exposed and dealing with our individual medical issues but the staff was so kind throughout! Front desk staff were straightforward and friendly. My ultrasound tech had great high energy with a calm moody room ( made the process less stressful), the scheduler was wonderful and guidance was clear! Plus the doctor came in with such positivity and confidence in what next steps were. She eased my anxiety and was encouraging. I feel terrible for those that didn't receive this level of treatment. read more

Awful experience. Shamed for having emotions that didn't match the doctors, was given no direction. wasted time and money, very disappointed. read more

I went to see Dr. Crockett and not only did she prescribe unnecessary medication but the staff there also refused to help me when the radiology center where I had a mammogram overcharged me. I had a hysterectomy two years ago and am on estrogen therapy. She suggested and prescribed progesterone which, as I was told by another physician, was completely unnecessary and potentially increased my risk for cancer. So that was strike one. Strike two was the way they handled billing after a mammogram. I had just turned forty and her office sent in an order for my first mammogram. I called the radiology center, Stric Radiology, and they tried to sell me a 3-D mammogram for $75. I declined and scheduled the mammogram that was covered at no cost to me by my insurance. The tech that completed the mammogram was very ginger so much so that I remember wondering what women complained about. A couple of days later, someone from Dr. Crockett's office called to tell me that my breast tissue was very dense and that I needed an additional screening to make sure nothing was hiding in the dense tissue. I agreed and went in for another mammogram which was longer and more unpleasant than the first time. A few weeks later I was mailed a bill for over $500. I called the radiology center and they claimed it was a diagnostic procedure and they were justified in billing me. My insurance did not cover this procedure because it was billed as diagnostic as opposed to a continuation of my previous mammogram. I emailed the office to see if they could help me and then I got a call from the radiology center. They had received an order for my mammogram redone. I called Dr. Crockett's office to see what had happened and talk to someone. I was told someone would call me the next day, since the office manager had left for the afternoon. No one ever contacted me. I have filed a BBB complaint and a complaint with the Texas Attorney General against the radiology center. According to Texas law, additional mammograms for women with dense breast tissue are legally required to be covered by medical insurance. These people coded my exam as diagnostic to try and get more money. I was never, at any time, told that they suspected any malignancy. And I am certain that if I had paid the $75 Stric originally tried to sell me, then I would have had no follow up required. As I said, I have filed complaints against the radiology center, but this doctor and her office did nothing to help me. They did not inform me about the exact procedure they were requesting and did nothing to help me with the insurance and the billing, which I feel was inappropriate. This doctor has lost my trust and my business and I will also file a complaint with the Texas Medical Board as I feel that someone needs to investigate whether billing like this is illegal and/or predatory. read more

I've been here for over an hour. I've been naked in the back waiting for 45 minutes... this process is uncomfortable and nerve-wracking enough without the wait... UPDATE: Dr. Nunley was wonderful. My experience was tainted by the wait time and staff that did not seem to know what was going on nor care. I visited this office specifically based on reviews but did not have a positive experience overall. I showed up early for my 11:30 am appointment with paperwork already filled out from home. I was taken back 15 minutes after my scheduled appointment time (no big deal, expected) then left in the exam room for an hour in my paper gown. My exam room was across from the break room and lunch was catered/bought for staff that day and I could hear every conversation they had. The food smell was overwhelming. After 1 hour in the exam room, I poked my head outside the door and two staff members looked at me but said nothing and no one came to see what was the matter. The doctor came in and was apologetic. The doctor herself was nice and I would see her again. She wanted to review my urine sample, which I had not taken. She left and I got dressed and waited for someone to return with next steps, no one came. I exited the room and found a staff person to ask what they needed from me. With a mouthful of salad, she told me to go to the bathroom. I went and found the sample equipment and followed the instructions. I left the restroom and asked the front desk if they needed me to pay or need anything else from me. The staff person gave me an annoyed look like she gets this question all the time and told me I could go. I was not even to my car before I received a call from the doctor's office saying that the doctor wanted to talk to me about my urine sample before I left. 2 hours later, this experience was over. Poor communication and I felt completely alone in my visit. These appointments are already uncomfortable and the anxiety of waiting added to my discomfort. I felt disrespected and that my time was not valuable. Luckily, my workplace understood. read more

If I could give her less than 1 star I would. Our 15yo daughter was in extreme pain with her cycles. We went to Dr. Crockett. She performed the surgery to check for endometriosis and came back after 15 min in surgery and said there wasn't any. Our daughter remained in pain and she kept saying it would get better with a patch. It didnt. We got a 2nd opinion and the OBGYN saw the endometriosis immedietly upon viewing the photos Dr. Crockett took during the surgery she performed. The new OBGYN performed the surgery and said there was alot of it and he was able to remove it. Do not go to Dr. Crockett! read more

I'm giving this two stars only because the actual DR is nice. My complaint is about the staff. Every time I call, a nurse answers the phone and she is annoyed for having to even deal with my phone call or question. Her answers are short and simple. They always have some sort of attitude. When i go into the office, the secretary is nice, but the other nurses are rude and they seem annoyed that they have a job at all. I would almost go to say that they are incompetent, so much so that the Dr has to explain to them what they are suppose to be doing. I was left in stirrups for a long time while the nurse had to go grab something that the DR asked for prior to my visit, and she couldn't find it, she kept coming back to ask the Dr where it was and was this the right tool. I mean so inconsiderate and incapable. After everything was said and done, the Dr had taken my sample, and the nurse almost put it in the wrong capsule which would have cause us to lose the sample. Thank God the Dr stopped her prior to that and told her what to do and how to handle the sample. I quit going here for that reason! read more

I have had great experiences with this office and staff. They've taken lots of precautions during COVID-19 that made me feel safe during my appointment. read more

The staff is amazing and very helpful but expect to always wait an hour after your appt was scheduled to get seen to only get seen for a few minutes, for me the trade off is fine since I don't have anywhere to be but it defiantly isn't how most people want to spend their time, my suggestion would be not to book so many people for the same time or get more drs for the office read more

I recently moved to San Antonio and I needed to find a new OBGYN so I went to see Nurse Practitioner Krueger for an appointment yesterday. She is so knowledgeable, kind, and patient. Going to the OBGYN is such an intimidating thing for me usually but I felt very comfortable there. read more

Dr. Nunley was amazing. I'm so glad I made the choice to come here. A lot of questions I had were answered and she explained everything with great detail. She had such a great attitude as well. I would def recommend read more

Dr. Crockett is an amazing surgeon who cares for the well being and safety of her patients. Her staff is excellent, sometimes there's a long wait but that's a small price to pay for the best health care! read more

Dr. Crockett performed a laparoscopy on me for endometriosis and did an excellent job. My incisions were small, I healed perfectly and have been pain free ever since. I believe her true skill is highlighted in her surgical abilities. The only reason I gave 4 stars is because I had a lot of trouble with the office on getting things/information I needed post surgery. read more

I have been seeing Dr. Crockett now for a number of years. I am 60 years old. This is the absolute best GYN in the World (and I have seen many in my years)!!! Did I have to wait sometimes? Yes. Sometimes you have to do that in any Doctor's office, much less such a great one like her. The wait is definitely worth it. I have actually been known to give her a hard time over some things I had to do in order to make sure my issues were resolved, but even so, she was always pleasant, patient, kind and caring. She really does care for her patients. I have not usually had problems with the staff, but if I do, I just tell Dr. Crockett. You will not find a better GYN. And no, I am not related! Just an added FYI....My 37 year old daughter also goes to her. read more

This is the worst doctor's office I have ever been to! The incident happened about 2 years ago. I suspected an infection. The labs took 2 WEEKS to come back. I definitely did have an infection and was in a lot of pain and discomfort but was told I wouldn't receive any treatment until the lab results came back. When they finally came back it said I didn't have an infection. She didn't test for BV... which is what I told her I thought it was. I had to come back in for another swab which meant of course I had to pay for a second appointment and labs. I waited another week for the BV test to come pack positive. I was miserable for weeks! I don't know what doctors office would send labs for testing that takes weeks to return. Could you imagine if I was pregnant? Infections like BV can cause preterm birth and is linked to miscarriage! And they just take weeks before they treat it, and additionally didn't even check for common infections!! I should have never returned and saw someone who could get results within a day or two rather than suffer with an infection for almost a month. I wanted to go to this doctor because it was on my side of town. I returned to UT Health in medical center which will give you routine lab results for things like yeast infections, BV, and UTI the same day or within a few days. I've never had any issue there and I have been going there for 5 years now. read more

ABSOLUTE WORST EXPERIENCE EVER! If I could give negative stars I would! Please don't waste your time and energy with this office, find yourself somewhere else to go. I wished I had read yelp reviews for this clinic BEFORE scheduling my appointment. I moved to San Antonio area in late December and my Mirena expired in January. So, instead of driving an hour and half to see my old gynecologist, I opted to search for a local office that was close by for my current and future Women's health needs. I called Virtuosa GYN and was told that since I was new patient I would need to schedule a new patient visit BEFORE they could replace my Mirena. I understood and scheduled the appointment. My husband had to take a vacation day to watch our children so that I could go in to my appointment. (This was his last vacation day available) ON THE MORNING OF THE SCHEDULED APPOINTMENT (MARCH 16, 2020), less than 2 hours BEFORE my appointment, I received a call from the office cancelling my appointment because of the Pandemic stating that the staff needed to be home because the schools were closed. I was upset but I understood because we were being affected by this pandemic too. So, I explained that I needed my EXPIRED Mirena replaced and that I needed to get it done ASAP. I was informed that in lieu of the current situation, they would go ahead and order my IUD so that I could just come in and get it done because these were extenuating circumstances. I was emailed the paperwork needed to send my insurance so that the office could order the Mirena for placement. I emailed back the completed paperwork on APRIL 1, 2020 and I received an email confirmation of receipt. I was told it would take at least a month to received my Mirena. I patiently waited but when I didn't receive a call from the Dr.'s office at the beginning of May, I called them to follow up. I was told that the pharmacy they had initially sent it to wasn't contracted with my insurance so they forwarded to a different pharmacy and they were working on it. So, I went ahead and called the specialty pharmacy and I was told that they couldn't do anything because I wasn't registered with them. I wen't through the process of registering and I was told that they were just awaiting the order/prescription from the Dr.'s office. So, I immediately called Virtuosa and let them know and I was told that they would send the order over. This was early May. I waited a few days, didn't hear back from anyone, followed back up with the pharmacy to get the ball rolling. The employees stated that they had never received the prescription from the clinic. I called the clinic back and they claimed that they had sent it. I have been going back and forth between the clinic and the pharmacy and nothing was being because the clinic refused to accept responsibility for NOT SENDING THE ORDER. Yesterday, I called again because it has now been 4 MONTHS SINCE MY IUD EXPIRED, and I was told by one of Virtuosa's staff THAT THEY COULD NOT SEND A PRESCRIPTION BECAUSE I HADN'T BEEN SEEN AT THEIR OFFICE. I INFORMED HER OF MY SITUATION AND EXPLAINED TO HER EVERYTHING THAT HAPPENED AND THE EXCEPTION THAT I WAS TOLD WAS GOING TO BE MADE AND SHE REPEATEDLY CUT ME OFF AND DIDN'T WANT TO HEAR WHAT I HAD TO SAY. I TRIED TO EXPLAIN MYSELF AND SHE KEPT TALKING OVER ME AND GETTING LOUDER. BY THIS POINT I WAS UPSET BEYOND UPSET BECAUSE AS A PATIENT TRYING TO GET BASIC CARE, THE LEAST SHE COULD HAVE DONE WAS HEAR ME OUT AND SHE REFUSED TO DO SO!!!!!!!!!!! SO, I MADE HER LISTEN AND SPOKE OVER HER TO HOPEFULLY GET HER TO UNDERSTAND WHAT I WAS TOLD AND WHAT I WAS NOW BEING TOLD CONTRADICTED EACH OTHER. WHEN I TOLD HER THAT THEIR OFFICE WAS INCOMPETENT, SHE JUST HUNG UP ON ME. I have worked in healthcare for 2 decades and the ABSOLUTE INCOMPETENCE and LACK OF PROFESSIONALISM from this office is BEYOND REPREHENSIBLE! Their LACK OF ETHICAL BEHAVIOR AND MORAL UNDERSTANDING is EXACTLY WHAT LEADS TO POOR PATIENT CARE. This office's indifference toward patient health and safety is unconscionable. I am glad that I didn't make it the appointment as I DO NOT TRUST THIS OFFICE TO CARE FOR PATIENT'S PROPERLY. I WILL BE DRIVING TO AUSTIN FOR MY CARE. I WILL ALSO BE REPORTING THEM TO THE MEDICAL BOARD. read more

I wish I could give 0 stars!! This place is the worst. Dr Crockett gave me a note to be off work because of the stress of not getting breaks or lunches while trying to conceive. Then when time came to fill out paperwork for my job explaining why she wrote me off work, she changed her mind and told the company I can go back to work. Causing me to almost lose my job. The office workers are rude and not helpful. I called every day for a week to get a return to work note that they said they would work on, but it never got done. Went in to get the note and was told, they couldn't write a note to return because it's been 3 weeks since I was seen last, but they're the ones saying I can go back to work. Then they threaten me with you have to pay your bill before I can get note to go back work. Ummmm, how do you expect me to pay my bill if you don't give me the note back to work. I finally got a note, only for the office associate to tell me that I better not add to the note or they will report me!!!! Why would I do that when I have been trying to get this note for over a week!!!! Il never be going back to this horrible office. Stay far away from this place. They go back on their word and do not care about patients at all. All they want is MONEY!!!! read more

Ive never written a review on anyone, but I feel like this point needed to be said in hopes the clinic will improve in the future. The waiting time is definitely a long time...the doctor had overbooked herself, and in the process has causes all the clients to have to wait at least an hour if not more before they got to be seen. That's very rude on their part, and they didn't even apologize to anyone. When I overheard a client calling stating they were running late, one of the employee was rude to her and stated that she was very late and that they would take her in by it would be awhile...I think that's very hypocritical of them when they've made us all wait over an hour from our appointment time. They definitely do not reappear their clients valuable time. Oh and don't forget that when they put you in a room, you still have to wait awhile before the doctor walks in. I definitely feel sorry for all the people that traveled far just to come to this appointment. I recommend that the office apologizes in the future and either calls ahead and/or cancels the appointment so they don't waste everyone's time! read more

Terrible experience turned into a nightmare. Ladies, stay far away from this office. The office manager Veronica brutally yelled at my 6 months pregnant wife, who is a high-risk pregnancy, left her crying for hours. This is outrageous and disgraceful. I sure will report this office. read more

Dr. Crockett is amazing. I hate to give only 2 stars because to me SHE is definitely 5 stars, however, her staff is incredibly rude and short. Front end people were great, back end people not so much mainly the checkout person. I believe her name is Teresa, she does not need to be in a position where she is supposed to be helping anyone. The office manager was a little off putting but nothing like Teresa and I really hope I got her name right. Her facial expressions when asking questions was the most ugly and just like we were trash for asking about payment plans. Teresa you are a checkout person, you are no better than anyone. I have worked in the legal field for years and have dealt with criminals at times and still would never treat clients/ customers they way she did and Office Manager lady, showing a little compassion for people goes a long way. read more

The feedback regarding the office staff is accurate. No one cares to answer the phone or respond to emails in the patient portal within 2 days like the SLA says. Then when you call you are always placed on hold and whomever you need to talk to can't be reached at the moment. Dr Crockett is fine enough but her office staff makes her practice look bad with their lack of respect for people's time and situation. No one is making an appt for a good time! You waste no time filing claims with my insurance so have that urgency when I have questions. read more

Doctor Susan Crockett was so wonderful from beginning to end! When I first got there her office was packed and there was a long wait which was a little aggravating but it was certainly worth the wait! I was very impressed with the professionalism of her staff in particular Jennifer who helped me coordinate my surgery for hysterectomy. Surgery day was a breeze and my scars look like tiny little scratches. They will heal and not be visible at all. I HIGHLY recommend her for any Gyn issue. She is extremely knowledgeable and I'm grateful to have found her. read more

I had a really horrible experience. I had an appointment scheduled today for 3:25, I drove 40 minutes from New Braunfels in the rain & in Thanksgiving traffic for this appointment. I show up to the office at 3:32 for my appointment to discover all the office lights are off & the door is locked. So I started knocking, because I was definitely at the correct address & I got an appointment reminder text today confirming my appointment. I waited around a little, no one answered the door, so I went back to the lobby & called the office. The woman at the front desk answers & claims that they didn't hear me knocking, she informs me that they're leaving early today for the holiday, then she puts me on hold for 10 minutes. Meanwhile, I'm literally sitting outside the office door, while I'm on hold with her I can very audibly hear the employees inside laughing & gossiping. 10 minutes later, she takes me off hold, then accuses me of being over 15 minutes late for my appointment, claims she locked the door at 3:40 & asks me to reschedule. I have proof that I was knocking on the office door by 3:35 & was already on the phone with her by 3:40. They obviously wanted to go home early & didn't care if they severely inconvenienced one of their returning patients. I am very upset with how they handled this situation, they were very rude & passive on the phone. I did not reschedule my appointment & will never be returning as a patient, because of how poorly I was treated. read more