O.K..... As an American who lived in Sydney for almost a year... I have to say -- WE ARE TOTALLY…read moreSPOILED in the USA with ISPs. We have speed, bandwidth and CHOICE. Remember that board game Monopoly? Telstra is the big MONOPOLY in Australia. It says on Wikipedia that they are an example of a legal monopoly. What? Isn't that a contradiction in terms? Maybe not in Australia. They own the lines that all other ISPs rent from in New South Wales, which means, they easily outcompete them, because they take their sweet time in processing orders for competing companies...i.e. turn the switch on. It doesn't matter which ISP you go with in Sydney...they have to get Telstra to get the lines working, and hook them up, which means you get crappy service whether you go with Telstra, or not. With Telstra, you might get faster speed in internet, but you pay for it. I cannot tell you what a nightmare it was trying to get internet service working at our apartment.... how many phones calls routed to far away countries where they can find tech support for cheap, to people who do not communicate in English or with each other. It's an abomination. All I could say was...can we please import some American lawyers to go bat shit on their ass with some Anti Trust laws? I don't know Australian law, but I would hope they have anti trust laws. Seriously...we have lawyers to spare. We could bring them to Australia and help you guys out with the internet.

I'm not a big fan of big corporates or massive franchise chains. I'm not that big a fan of Telstra…read morebecause they keep me hold for longer than I've got time for (or at least want to give them time for). But - it's a pretty big but - the staff in the North Sydney shop go against all my gruff and grunts. The girl's name escapes me now but she was such a delight. She was down to earth, honest and really clear. I went in looking for info about Internet service providers. She asked me what my needs were then explained their plans in lamen's terms. She agreed that they were one of the most expensive plans but explained the benefits of joining them. I guess it was the delivery, the honesty and the lack of salesy approach that warmed me to the place. After choosing a cheaper provider and having quite a few connection issues with them I'll probably go back to this shop and sign up with them next time.

I have lost my will with this company. They lack any interest in wanting to maintain my business…read more You complete online feedback and complaints and no one rings you to discuss. A phone has been ordered for three months and not arrived - I call almost daily and the "Account manager" is sick, on holidays, the warehouse is moving or the phone is in the mail. Please OPTUS - go back to basics and teach your business Account managers ethical behaviour and how to have integrity in their dealing with your Business Clients. The OPTUS Tech fund is a separate entity to standard OPTUS and they would be best to do away with this and the staff as it reflects poorly on the OPTUS Brand. I have cancelled half the services we have with Optus and reviewingthe other services. So disappointed and very unhappy. No Stars but one is the lowest available.

Quick note on this store because my experience of it was fairly limited... but that's my point I…read moreguess. I went in their looking for info on home Internet connection packages. The dude, though friendly enough, was very unhelpful. The reason... the only one I can think of is that I mentioned I'd been shopping around as I was after a good deal - I didn't mention other providers costs or plans. It was like he knew they were by far the most expensive and difficult to install (if you already have a phone line with another provider). I went in there to see if there was a reason they were more expensive - perhaps it was a good reason I'd be inclined to sign up. Unenthusiastic and unhelpful.

Do not deal with this store-absolutely appalling service. We were told we could switch over to the…read moreNBN without any disruption at end of September. It is now end of October and we are still no nearer to being switched over. An appointment on 17 October was never fulfilled and a 2nd appointment on 29 October was also unfulfilled. We have had no landline service since 17 October and only limited internet. Numerous emails and phone calls provide no explanation or assistance. The Manager has lied and misled us all the way on this. Will be filing an official complaint with Telstra. The manager of this store should be sacked for incompetence.

From the owner: Telstra Newtown specialises in telecommunications for personal needs and small business. We carry…read morea large selection of the most popular phones and brands. Telstra Newtown can also help you with various plans and bundles. We offer a personalised service for local community and encourage you to come and try before you buy in store. For small business we can help advise you on how to save time and money through your telecommunications solutions. Come and see us for a coffee and chat at the Telstra Shop in King Street, Newtown.

Crucial are great! Their products are easy to use and the support team always respond promptly to…read moreany issues. I couldn't be happier with their service.

From the owner: Crucial is one of Australia's most established and premier web hosting and domain companies. With a…read moreproven track record and over 11 years of experience, Crucial has helped Australian small businesses succeed online through innovative hosting products and exceptional customer support. Crucial led by an ambitious management team, who continually strive towards setting new benchmarks in service excellence and quality within the hosting industry. Crucial offers a Virtual Server range with a product for all small business needs; from the fully Managed VPS, Control Panel VPS and the code guru's Barebones VPS. Crucial offers Australia's best value domains, from only $22/year. Combine this with Web Hosting or a Reseller service and the notorious Crucial 24x7x365 support and your business is ready to go. The Crucial ream aim to simplify technology for Aussie small businesses through providing nothing short of excellent customer service. This excellence has been recognised and rewarded with multiple awards including CRN Fast 50, Anthill Smart 50, BRW Fast 100 and Deloitte Technology Fast 50.